Tech Support Plan 2007

This is a draft of a new or in-progress document, and is likely to have a few people specifically working on it. You may wish to check in on the discussion page to see what the purpose of the document is and who's working on it; then feel free to give this article love and attention if have extra of those things.

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Intro

How will Free Geek's Tech Support Program change over the next 3-5 years so that Free Geek can better fulfill its mission and live up to its principles?

State of the program

Currently Tech support is open four days a week for 3 hours a day, and provides general support for people with adopted or granted freekboxen less than one year old. In addition, initial support is given for store boxen and paid support is available for store boxen after the first issue.

SWOT

Please define a goal for this SWOT

	Good (for Free Geek)	Bad (for Free Geek)
Internal (to Free Geek)	Strengths: Strengths are advantages we have that are internal to Free Geek and helpful to achieving the objective. (Good things we do.)	Weaknesses: Weaknesses are problems we have that are internal to Free Geek and harmful to achieving the objective. (Things we do poorly or not at all.)
External (to Free Geek)	Opportunities: Opportunities are advantages we have that are external to Free Geek and helpful to achieving the objective. (Good things that will or could happen to us.)	Threats: Threats are problems we have that are external to Free Geek and harmful to achieving the objective. (Bad things that will or could happen to us.)

See also Trends and Attributes | What do we want to do?