Techsupport
updated Shawn 23:13, 23 May 2008 (PDT)
Tech Support
What We'll Do
We support adopted and granted systems for one year after the date the system was received, provided that the original operating system is still installed and the hardware is basically the same.
Adoption volunteers must take the Adoption Class in order to receive tech support.
Systems purchased in the store are supported on a pay-as-you-go basis for $10 an issue. Hardware costs extra in this case, and again, we can only help solve your tech support issues if the original operating system that came with your machine is still installed.
When We'll Do It
Free Geek tech support is available on Tuesdays, Wednesdays, Fridays and Saturdays from 3 PM to 6 PM. Systems can also be dropped off during other times that Free Geek is open provided that it is covered by our tech support policy above and a "Tech Support Intake Form" is filled out and attached to the box.
How to Get It
To receive tech support, be sure your computer is covered by our policy above, and do one of the following:
- Call (503)232-9350 and press option 5. If you call outside of tech support hours, please leave a message with your name, phone number, and a short description of your problem.
- Send an email to support@freegeek.org. Be sure to include contact information and a short description of the problems you're experiencing.
- Stop in! We'd be happy to help you in person. See "When We'll Do It" above to find out when and how.