Thrift Store/customer service

Customer Service a la Free Geek Thrift Store

Acknowledge the customers

• When they come in the door
• When they're looking for stuff
• When they come up to buy something

Be nice to people

• Even if it seems like they are asking the same questions over and over
• Even if you're feeling grumpy
• Even if they're stinky
• Don't be snarky if it seems like someone doesn't know what they're talking about
• Say thank you! When they give you money and when the transaction is finished

Be available for the customers

• Don't get stuck behind the POS, staring at the computers
• If someone asks you where something is located walk them over to it instead of just pointing in the general direction
• Give them the whole story
  • Is someone buying an as-is item? Make sure they know it's not exchangeable and that we can't guarantee whether it works or not
  • If someone calls on the phone and asks if we have something, make sure they know we don't do holds
  • If they're buying a system make sure they are aware of the warranty/tech support policy

Phone servicing

• Try not to talk over people
• Don't assume you know what their question is before they have a chance to ask it
• If someone is rambling on and on it's okay to cut them off, but try to do it in a nice way

Atmospheric Prescience

• Don't play music so loud that the customers can't hear you
• Try not to eat giant sammiches out on the floor, little snacks are okay
• Don't get too technical; with people who don't know what you're talking about eyes will gloss over, with people who do you'll get monopolized and be stuck talking to them for the next hour
• Don't check your personal email while in store, take a break