Difference between revisions of "Thrift Store Policy"
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==Discount Policy== | ==Discount Policy== | ||
Volunteers who have recorded at least 4 hours in the past 90 days get a 50% discount on donated parts. They also get a 10% discount on items (such as t-shirts and stickers) that were not donated. Ya. | Volunteers who have recorded at least 4 hours in the past 90 days get a 50% discount on donated parts. They also get a 10% discount on items (such as t-shirts and stickers) that were not donated. Ya. | ||
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| + | Persons other than the volunteer and his immediate family may not use the volunteer's number to get a discount in the store. | ||
* People who have purchased a membership (very few of these) get a 25% discount (5% on t-shirts, etc.). | * People who have purchased a membership (very few of these) get a 25% discount (5% on t-shirts, etc.). | ||
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Organizations don't get discounts, but may apply for a hardware grant by going to [http://www.freegeek.org/grants.php our grants web page]. | Organizations don't get discounts, but may apply for a hardware grant by going to [http://www.freegeek.org/grants.php our grants web page]. | ||
* Exception: KBOO Community Radio gets a discount in the store(???) | * Exception: KBOO Community Radio gets a discount in the store(???) | ||
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| + | We reserve the right to refuse service to any person, and may discontinue a discount at any time if we suspect the volunteer is using there discount as a reseller. | ||
==Return Policy== | ==Return Policy== | ||
Revision as of 17:26, 4 October 2006
Discount Policy
Volunteers who have recorded at least 4 hours in the past 90 days get a 50% discount on donated parts. They also get a 10% discount on items (such as t-shirts and stickers) that were not donated. Ya.
Persons other than the volunteer and his immediate family may not use the volunteer's number to get a discount in the store.
- People who have purchased a membership (very few of these) get a 25% discount (5% on t-shirts, etc.).
- Card-carrying PAWC members get a 25% discount (5% on t-shirts, etc.).
- Card-carrying People's Co-op members get a 25% discount (5% on t-shirts, etc.).
Organizations don't get discounts, but may apply for a hardware grant by going to our grants web page.
- Exception: KBOO Community Radio gets a discount in the store(???)
We reserve the right to refuse service to any person, and may discontinue a discount at any time if we suspect the volunteer is using there discount as a reseller.
Return Policy
The Free Geek return policy is currently under revision. We hope to have a detailed policy written soon. In the meantime here are a few hard and fast rules we are agreed on, and a few preliminary guidelines.
NO REFUNDS. WE WILL NOT GIVE YOU YOUR MONEY BACK
- If we sell you something that does not work, and we decide we are at
fault, we will compensate you in some other way, most likely an exchange for an equivalent item or a store credit.
YOU MUST HAVE A RECEIPT, AND YOU MUST RETURN THE NON-FUNCTIONING ITEM WITHIN ONE WEEK.
- You have one week to decide if stuff works and to get it back to us.
Please do hang on to the receipt, and leave any gizmo stickers on the item in question. We may exhibit some flexibility about timing but this is at the discretion of the Sales Coordinators
WE DO NOT WARRANT A DEVICE'S USABILITY FOR YOUR PURPOSES.
YOU ARE RESPONSIBLE FOR KNOWING WHAT YOU HAVE AND WHAT YOU NEED
- We will help as much as we can in determining what you need, but it's your responsibility to find out what you have and what it will work with.
- If you buy the wrong stuff and it's a simple swap out for a common item of similar value we will be happy to exchange it but this isn't always possible.
UNTESTED, AS IS, NO RETURN MEANS JUST THAT
- if a device or gizmo is marked with any of the above phrases, the sale is final.
- It means we do not have the desire or ability to test the gizmo in question.
- The price will reflect the items status, i.e. we don't know if it works, we don't want to find out, it's cheap and we don't want to see it again.
BUYER BEWARE
Policy for Specific Items
Systems
We will support the complete linux systems we sell if you have not significantly modified the operating system or hardware. You are entitled to one free tech support session. Our tech support staff will address one issue, and pursue it to completion. If it is determined that the box is DOA or is failing catastrophically we will exchange it for a similar system. Subsequent tech support sessions can be had by buying a prepaid tech support ticket in the store.
ONCE YOU INSTALL WINDOWS ON ONE OF OUR MACHINES ANY WARRANTY IS VOIDED. PERIOD. If you must install windows on one of our store boxes please 'burn it in' under linux for a period and determine that there is nothing grossly physically wrong with the machine before you delete our operating system-and your recourse.
Printers
We will exchange for an equivalent printer within one week of purchase. If we are unsure of the cause of the problem, i.e. our machine or your drivers, we may retest the printer in question with our test protocols.
Monitors
Exchange without question within one week of purchase with receipt.
Motherboards and Cards
At the discretion of the coordinators. $10 or under and we have it in stock-straight exchange without question, the first time. If it's a higher end board, or you bring us back several in a row with the same problem, we may retest it in order to determine if the board was faulty when we sent it out or has been abused through ignorance or negligence.
Holds Policy
Sorry, but no. We don't take partial payment for anything. There's an ATM at the gas station on 12th and Hawthorne if you don't have cash or a check.