Difference between revisions of "Tour training"
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(tagged as 'delete' because this page is out of date; we have new better page that supplants this one) |
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+ | {{delete}} | ||
+ | Please see our [[Tour Howto | Tour How To]] page for an updated tour outline. | ||
+ | [[User:Valerie|Valerie]] 18:32, 3 February 2011 (UTC) | ||
+ | |||
Tour Training | Tour Training | ||
− | In order to form a more perfect Free Geek we | + | In order to form a more perfect Free Geek we are creating a Tour Guide Training program. |
This will ensure that individuals get up to date information and improved knowledge of how Free Geek works. | This will ensure that individuals get up to date information and improved knowledge of how Free Geek works. | ||
A list of items to be included in the Tour Training (in no particular order): | A list of items to be included in the Tour Training (in no particular order): | ||
+ | * Ask individuals what is their interest in Free Geek. If possible, attempt to tailor the tour to the audience. | ||
* Explanation of the 2 main programs and what volunteers do in each program includes: | * Explanation of the 2 main programs and what volunteers do in each program includes: | ||
Repeating information about the programs during the tour to ensure the audience takes in the info | Repeating information about the programs during the tour to ensure the audience takes in the info | ||
Line 14: | Line 19: | ||
Exit Locations | Exit Locations | ||
* Who to report to in each area. | * Who to report to in each area. | ||
− | * How to tailor the tour to your audience, especially if they are a group from an organization | + | * How to tailor the tour to your audience, especially if they are a group from an organization. |
For example: newspaper/media group, open source software group | For example: newspaper/media group, open source software group | ||
− | * How to keep hallways clear and make a path for any items coming through | + | * How to keep hallways clear and make a path for any items coming through. How to keep the tour moving if there are a lot of questions. Eliminate irrelevant information, like talking about advanced testing, |
* Encourage Peer to Peer learning | * Encourage Peer to Peer learning | ||
* Put your name on any food you put in the fridge, unless you want to share it. | * Put your name on any food you put in the fridge, unless you want to share it. | ||
Line 22: | Line 27: | ||
In the works: | In the works: | ||
* We are working towards posting placards and fact sheets to help tour guides answer questions and touch on important topics in each area. | * We are working towards posting placards and fact sheets to help tour guides answer questions and touch on important topics in each area. | ||
+ | * Facts sheets at the "tour stops" where people can read more about Open Source Software, E-waste, How Free Geek operates (Committees), etc. | ||
* Ideally, it would be great to have a button on the website for large groups to notify us before coming for the tour. | * Ideally, it would be great to have a button on the website for large groups to notify us before coming for the tour. | ||
* Possibly create an e-mail dump from the database so we can send a "Welcome" e-mail to new volunteers with more detailed information about Free Geek. | * Possibly create an e-mail dump from the database so we can send a "Welcome" e-mail to new volunteers with more detailed information about Free Geek. | ||
+ | * Directions for impromptu tours. | ||
== Ali's Notes from tour == | == Ali's Notes from tour == | ||
Line 33: | Line 40: | ||
* '''1 computer per year''' | * '''1 computer per year''' | ||
* (approved cleaning list) | * (approved cleaning list) | ||
+ | * tell people that they will be required to check their bags, so they should leave all valuables at home | ||
=== Receiving === | === Receiving === | ||
Line 49: | Line 57: | ||
=== Warehouse / Recycling === | === Warehouse / Recycling === | ||
* here are our computers ready to be built | * here are our computers ready to be built | ||
− | * monitor testing | + | * monitor testing requires lifting heavy stuff and ability to see in color (can't be color blind) - availability is limited, so ask at Front Desk |
* here is an example of why FG started (environmental reasons) ''' NEED BLURB ABOUT POLLUTANTS, LANDFILL, ETC ''' | * here is an example of why FG started (environmental reasons) ''' NEED BLURB ABOUT POLLUTANTS, LANDFILL, ETC ''' | ||
* Recycling (mention both Printer and Bench): will check in with instructor in these two places, receive tool box, and then disassemble computers or printers. | * Recycling (mention both Printer and Bench): will check in with instructor in these two places, receive tool box, and then disassemble computers or printers. | ||
Line 62: | Line 70: | ||
=== Build === | === Build === | ||
− | * before you actually build computers you | + | * before you actually build computers you learn to identify hardware, system evaluation and a command line class |
* QC a few systems first, then you are able to build 6, taking the sixth one home with you (other 5 go to hardware grants, adoption program, thrift store) | * QC a few systems first, then you are able to build 6, taking the sixth one home with you (other 5 go to hardware grants, adoption program, thrift store) | ||
* peer to peer learning (encouraged to ask your neighbor, although there is always an instructor available) | * peer to peer learning (encouraged to ask your neighbor, although there is always an instructor available) | ||
− | * you are | + | * you are more than welcome to stick around after building 6 computers |
:* Mac Build (need permission) | :* Mac Build (need permission) | ||
:* Laptops (need permission) | :* Laptops (need permission) | ||
:* Adv Testing (need permission) | :* Adv Testing (need permission) | ||
+ | |||
+ | === Bathroom & Kitchen === | ||
+ | * here they are | ||
+ | * label your lunch, lest it get eaten | ||
+ | * first aid kit available in kitchen (remind them if they get injured, even minorly, to tell a staff person) | ||
+ | |||
+ | === Classroom === | ||
+ | * this is where command line class and Adoption class are held | ||
+ | :* explain layout of Adoption class - you come in, all computers are equal on the inside, you sit in front of one and personalize it and then take it home with you that day | ||
+ | * complete computers: grantboxen, freekboxen (go to build and adoption volunteers), storeboxen | ||
+ | :* touch on different ways computers leave FG | ||
+ | * Laptops | ||
+ | :* post build option (like Macs, adv testing) | ||
+ | :* laptops are for sale in store from time to time & go to hardware grants - '' '''NO FREE LAPTOPS FOR VOLUNTEERS, EVER''' '' | ||
+ | |||
+ | === Library === | ||
+ | * books available to check out, Kathie is staff librarian - look for her or ask at Front Desk about borrowing them | ||
+ | |||
+ | === Lounge === | ||
+ | * take a lunch break here (wash your hands!) - if you're volunteering all day, please take at least a 15 minutes break | ||
+ | |||
+ | === Meeting Room === | ||
+ | * talk about the structure of FG | ||
+ | :* Board, Council, (non-hierarchical) Staff | ||
+ | :* consensus | ||
+ | :* structure mirrors collaborative nature of FOSS - '''NEEDS A SHORT BLURB''' | ||
+ | |||
+ | === Thrift Store === | ||
+ | * discount for active volunteers (active means 3 hours within the last 31 days) | ||
+ | * make sure people return to Front Desk to sign up for first day of volunteering | ||
+ | |||
+ | [[Category: Tours]] |
Latest revision as of 11:32, 3 February 2011
This page has been requested to be deleted. |
Please see our Tour How To page for an updated tour outline.
Valerie 18:32, 3 February 2011 (UTC)
Tour Training
In order to form a more perfect Free Geek we are creating a Tour Guide Training program. This will ensure that individuals get up to date information and improved knowledge of how Free Geek works.
A list of items to be included in the Tour Training (in no particular order):
- Ask individuals what is their interest in Free Geek. If possible, attempt to tailor the tour to the audience.
- Explanation of the 2 main programs and what volunteers do in each program includes:
Repeating information about the programs during the tour to ensure the audience takes in the info How to sign up for a volunteer shift at the front desk How to log hours at the end of a volunteer shift
- Safety includes:
Location of the First Aid Kits What to do if you hurt yourself Exit Locations
- Who to report to in each area.
- How to tailor the tour to your audience, especially if they are a group from an organization.
For example: newspaper/media group, open source software group
- How to keep hallways clear and make a path for any items coming through. How to keep the tour moving if there are a lot of questions. Eliminate irrelevant information, like talking about advanced testing,
- Encourage Peer to Peer learning
- Put your name on any food you put in the fridge, unless you want to share it.
In the works:
- We are working towards posting placards and fact sheets to help tour guides answer questions and touch on important topics in each area.
- Facts sheets at the "tour stops" where people can read more about Open Source Software, E-waste, How Free Geek operates (Committees), etc.
- Ideally, it would be great to have a button on the website for large groups to notify us before coming for the tour.
- Possibly create an e-mail dump from the database so we can send a "Welcome" e-mail to new volunteers with more detailed information about Free Geek.
- Directions for impromptu tours.
Ali's Notes from tour
Before Tour
- use forms for getting basic info
- ask names, why they're here, how they heard of FG, etc.
- explain differences between Build & Adoption programs
- 1 computer per year
- (approved cleaning list)
- tell people that they will be required to check their bags, so they should leave all valuables at home
Receiving
- explain what happens here
- part of Adoption program
- there's always a supervisor on shift, Front Desk will direct you to check in with appropriate person who will show you what to do
- sit down jobs available here (basic testing)
Bathroom
- show people where it is
Prebuild
- Card & Mobo Sorting: begin Build program here, peer-to-peer learning encouraged although there is a supervisor to ask questions of, intro to flow charts
- Eval I & II: show them incoming pile, joy of opening cases (engage volunteers currently in Eval), determine which computers will be kept and recycled, flow chart bonanza
Warehouse / Recycling
- here are our computers ready to be built
- monitor testing requires lifting heavy stuff and ability to see in color (can't be color blind) - availability is limited, so ask at Front Desk
- here is an example of why FG started (environmental reasons) NEED BLURB ABOUT POLLUTANTS, LANDFILL, ETC
- Recycling (mention both Printer and Bench): will check in with instructor in these two places, receive tool box, and then disassemble computers or printers.
- sit-down tasks available, specify at Free Geek
- first aid station (point to it), emphasize that if a volunteer injures themselves - even if it's minor - it's essential to let a staff person know
- wash hands after leaving because of chemicals (in fact, encourage use of gloves & safety goggles - they're provided)
Advanced Testing
- test hard drives, RAM, motherboards
- touch on how important FG feels data security is (every hard drive is either wiped or smashed with sledgehammer and is in lockup in between)
- you can volunteer here after you complete the Build program with permission from Build instructors
Build
- before you actually build computers you learn to identify hardware, system evaluation and a command line class
- QC a few systems first, then you are able to build 6, taking the sixth one home with you (other 5 go to hardware grants, adoption program, thrift store)
- peer to peer learning (encouraged to ask your neighbor, although there is always an instructor available)
- you are more than welcome to stick around after building 6 computers
- Mac Build (need permission)
- Laptops (need permission)
- Adv Testing (need permission)
Bathroom & Kitchen
- here they are
- label your lunch, lest it get eaten
- first aid kit available in kitchen (remind them if they get injured, even minorly, to tell a staff person)
Classroom
- this is where command line class and Adoption class are held
- explain layout of Adoption class - you come in, all computers are equal on the inside, you sit in front of one and personalize it and then take it home with you that day
- complete computers: grantboxen, freekboxen (go to build and adoption volunteers), storeboxen
- touch on different ways computers leave FG
- Laptops
- post build option (like Macs, adv testing)
- laptops are for sale in store from time to time & go to hardware grants - NO FREE LAPTOPS FOR VOLUNTEERS, EVER
Library
- books available to check out, Kathie is staff librarian - look for her or ask at Front Desk about borrowing them
Lounge
- take a lunch break here (wash your hands!) - if you're volunteering all day, please take at least a 15 minutes break
Meeting Room
- talk about the structure of FG
- Board, Council, (non-hierarchical) Staff
- consensus
- structure mirrors collaborative nature of FOSS - NEEDS A SHORT BLURB
Thrift Store
- discount for active volunteers (active means 3 hours within the last 31 days)
- make sure people return to Front Desk to sign up for first day of volunteering