Difference between revisions of "Hardware Testing Instructor Responsibilities"
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Revision as of 16:37, 14 July 2012
Always Remember: Supporting Hardware Testing volunteers is our number one priority as staff instructors! This means:
- Welcoming incoming volunteers at the beginning of the shift
- Introducing yourself to volunteers you haven't met before, or whose names you don't remember
- Giving volunteers choices about the kind of work they want to do that day, based on HT's needs, when possible
- Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered
- Which volunteers are present during your shift? What are their strengths and weaknesses? Do they want to learn something new? Match up their interests with priority tasks
- Teaching volunteers how to test different kinds of gizmos, based on their interest, or facilitating another volunteer to teach them (as appropriate)
- Making them aware of their resources, *especially* our documentation, but also Google, the FG wiki, other volunteers, and you!
- Being available for any questions that they may have
- Remaining patient and friendly while maintaining good boundaries
- Providing volunteers opportunities to work on special projects, as is needed and appropriate
- Be sure to thank volunteers for their work as they leave
Oversight Checklist
Beginning of Shift
- Prioritize tasks based on current stock, store and Build needs - and update the white board
- Welcome volunteers and direct them to prioritized tasks
- Hard Drives - swap tested drives, load drives to be wiped
- Remember to delegate! But if no volunteers are available:
- Swap tested memory, load memory to be tested
- Sort boxes of power supplies that come from Receiving, routing them to other areas
- Sorting lock box incoming in tardis into appropriate boxes
- Sort wireless mice and keyboards into boxes by brand
- Sort incoming optical drives, cards and networking devices
During Shift
- Be available to answer volunteers' questions and to support their endeavors
- Hard drive testing:
- Pull and label all tested hard drives. Recycle the failed ones.
- Stock all the machines. Your goal is to keep TARDIS as free of unwiped hard drives as much as you can.
- Repair failed machines as necessary
- REPORT PROBLEMS WITH MACHINES WHEN THEY HAPPEN (either to those with the know-how to fix 'em or on the HT instructor mailing list)
- Remember to never leave unwiped drives unattended anywhere in Hardware Testing
End of Shift
- Make sure volunteers clean up their areas and that the area is neat and organized for the next shift
- This includes emptying all yellow recycling bins - make sure all volunteers are familiar with this process!
- This also includes recycling destroyed failed hard drives when the bin is full or close to full
- Make sure that all wiped hard drives are brought to TARDIS and sorted according to size (empty green bin!)
End of Day
- Lock up all hard drives - remember to check Store Returns bin & Incoming shelves
- Put away testing equipment
- Set up drives to test over night, but not on the weekend
- Turn off all unused computers and LCD monitors
Hardware Testing Tasks
- Power Supply Sorting
- Card Sorting
- Hard Drive Testing
- External Hard Drive Enclosure Testing
- Optical Drive Testing
- External Optical Drive Testing
- RAM Testing
- Motherboard Testing
- Processor Testing
- Video Card Testing
- Network Testing
- Wireless Keyboard & Mice Testing
- Bluetooth Headset Testing
- Wireless Cards - PCI and laptop PC Bus
- Empty Recycling Bins