Difference between revisions of "Pickups Intake"
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through the proper channels and allow pickups to happen in a timely manner. | through the proper channels and allow pickups to happen in a timely manner. | ||
| − | ==Info that | + | ==Info that pickup customers (offsite donors) should know== |
* Tell the caller that they need to email pickups@freegeek.org with their request, and they will receive a reply within a couple of days with potential dates and an estimate for fees. Their email should include: | * Tell the caller that they need to email pickups@freegeek.org with their request, and they will receive a reply within a couple of days with potential dates and an estimate for fees. Their email should include: | ||
** Organization Name | ** Organization Name | ||
| Line 10: | Line 10: | ||
** Contact Phone Number and Email | ** Contact Phone Number and Email | ||
** Amount and type of equipment to pick up | ** Amount and type of equipment to pick up | ||
| − | ** If equipment is palletized, does the organization have a forklift or loading dock? | + | ** Have they donated with us before? |
| + | ** Any special instructions? For example: If equipment is palletized, does the organization have a forklift or loading dock? | ||
| − | * Do not, under any circumstances, tell them whether or not we'll be able to pick up from them, quote prices, etc. The | + | * Do not, under any circumstances, tell them whether or not we'll be able to pick up from them, quote prices, give possible dates, etc. The staff member in charge of scheduling the Offsite Donations will take care of all that once they receive the donor's email. |
| + | |||
| + | * If the Request comes in via email please forward to either vrooom@freegeek.org or pickups@freegeek.org . | ||
[[Category: Procedures]] | [[Category: Procedures]] | ||
[[Category: Pickups]] | [[Category: Pickups]] | ||
[[Category: Front Desk]] | [[Category: Front Desk]] | ||
Revision as of 10:28, 10 August 2012
The following are some key points of info and questions to ask of people making inquiries about pickups so that all info can get routed through the proper channels and allow pickups to happen in a timely manner.
Info that pickup customers (offsite donors) should know
- Tell the caller that they need to email pickups@freegeek.org with their request, and they will receive a reply within a couple of days with potential dates and an estimate for fees. Their email should include:
- Organization Name
- Organization Address
- Contact Name
- Contact Phone Number and Email
- Amount and type of equipment to pick up
- Have they donated with us before?
- Any special instructions? For example: If equipment is palletized, does the organization have a forklift or loading dock?
- Do not, under any circumstances, tell them whether or not we'll be able to pick up from them, quote prices, give possible dates, etc. The staff member in charge of scheduling the Offsite Donations will take care of all that once they receive the donor's email.
- If the Request comes in via email please forward to either vrooom@freegeek.org or pickups@freegeek.org .