Difference between revisions of "Front Desk"

From FreekiWiki
Jump to navigation Jump to search
 
(258 intermediate revisions by 24 users not shown)
Line 1: Line 1:
Kathie and Sophia sit at the front desk and make it work. If you have any ideas about how to make the front desk look better, check out the [[Front Desk Beautification]] page.
+
The Front Desk may refer to either the Volunteer Desk or the Donor Desk. The term may also refer to the lobby area where both desks are located. Basic resources regarding the Front Desk are located here.
  
==Must Do Tasks==
+
=Volunteer Desk=
If you're working at the front desk, you have to be sure these get done:
+
*[[Volunteer Desk Orientation]]
* Taking donations and making a [[Donation Receipt]]
+
*[[Volunteer Desk Checklist]]
* [[Answering the phone]]
 
* Making reminder calls for [[FreekBox Adoption Class]]es and [[Basic Linux Command Line for Builders|Command Line classes]].
 
* Make sure there are build and adopter packets for the tour
 
* Picking up [[phone messages]] and handle them
 
* Sign volunteers up for shifts and classes (be sure to get volunteer number and phone number on signups for classes)
 
* Teach [[Data Entry]]
 
* [[Supplies]]
 
* [[Cleaning]]
 
* Occasional [[Community Service Procedure |community service]] volunteer processing.  '''Please go to [[Community Service Procedure |this link]].'''
 
  
==Other Tasks==
+
=Donor Desk=
 +
*[[Donor Desk Orientation]]
 +
*[[Donor Desk Checklist]]
  
===Pre-Opening Tasks===
+
=Office Support Internship=
*Review and respond to [http://web.freegeek.org/mail/src/login.php e-mails]
+
*[[Office Support Volunteer Intern]] - Job Description
*Review and record phone messages
 
*Answer messages as needed
 
**Return calls
 
**Send [http://web.freegeek.org/mail/src/login.php e-mail] messages to staff or committees as needed
 
**Check schedule sheet and record cancellations as needed
 
**Call to reschedule appointments as needed
 
  
*Check supplies (weekly) and prepare supply run list e-mail
 
*Collect and edit data entry documents
 
*Check receiving donation forms supply and print new forms as needed
 
 
===Tasks Done During Work Hours===
 
* Check in builders, adopters and volunteers
 
* Schedule builders and adopters
 
* Prepare for noon/6pm tour (get packets ready to hand out)
 
* Prepare build, adoption, and class schedule sheets - 3 weeks in advance
 
* Prepare documents for data entry (regular and special adoption program)
 
** Check documents for missing information
 
** Provide missing information and put them in respective data entry folder
 
** Put like pages (i.e. all monitor sheets) into one group
 
* Entering [http://data/hours/index.php volunteers hours]
 
* Entering [[Volunteer Intake Howto | Volunteer]] information
 
* Scheduling volunteer shifts
 
* Overseeing volunteers doing [[Data Entry]]
 
* [[Invoicing Donors]]
 
* [[PayPal and/or on-line Donations]]
 
* Check build status book for missing information and alphabetize pages if needed
 
* Review and update [http://todo.freegeek.org/index.html RT] tickets as needed
 
* Process PCC students and Community Service Volunteers from each tour
 
* Remove Free Geek's fax number from unwanted solicitation faxs
 
 
===Miscellaneous Jobs===
 
 
* Fold Free Geek Flyers
 
* find a qualified tour guide for noon and 6pm tours
 
* Introduce tour guide and front desk personnel to group ready for tour
 
* Update Wiki for Front Desk
 
  
 
[[Category:Front Desk]]
 
[[Category:Front Desk]]
[[Category:Procedures]]
 
[[Category:Places]]
 

Latest revision as of 09:48, 15 May 2013

The Front Desk may refer to either the Volunteer Desk or the Donor Desk. The term may also refer to the lobby area where both desks are located. Basic resources regarding the Front Desk are located here.

Volunteer Desk

Donor Desk

Office Support Internship