Difference between revisions of "Tech Support"
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(Revised price of post warranty support, current OS version & removed Mac OS X from Stuff We Don't Support) |
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* Adopters and hardware grant recipients for one year | * Adopters and hardware grant recipients for one year | ||
* Thrift store customers for six months after original purchase | * Thrift store customers for six months after original purchase | ||
− | * We will provide tech support for one year after the warranty period at $ | + | * We will provide tech support for one year after the warranty period at $15 per issue plus the cost of any parts, we do not replace machines that are out of warranty |
*support beyond this period is entirely at our discretion | *support beyond this period is entirely at our discretion | ||
− | This support includes replacement of defective parts if necessary, but does not include any guarantee that programs or hardware added by the user will function. We will repair or replace defective hardware and ensure that the system and its components function under current, Long Term Support releases of the Ubuntu operating system, currently | + | This support includes replacement of defective parts if necessary, but does not include any guarantee that programs or hardware added by the user will function. We will repair or replace defective hardware and ensure that the system and its components function under current, Long Term Support releases of the Ubuntu operating system, currently 12.04. Changes to the original system hardware may void this warranty. |
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=== Stuff We Don't Support === | === Stuff We Don't Support === | ||
− | * Windows | + | * Windows |
− | |||
* WINE ('''[http://wiki.freegeek.org/index.php/Games_Under_Linux Click here for more information on how to run games in WINE]'''). If you'd like to know more about WINE, look for some [http://www.freegeek.org/about/education/ Free Geek classes here]. | * WINE ('''[http://wiki.freegeek.org/index.php/Games_Under_Linux Click here for more information on how to run games in WINE]'''). If you'd like to know more about WINE, look for some [http://www.freegeek.org/about/education/ Free Geek classes here]. | ||
* Home networking | * Home networking |
Revision as of 11:15, 30 April 2014
This page is being migrated to a documnent of Free Geek's Google Drive. |
Free Geek tech support is offered free of charge to:
- Adopters and hardware grant recipients for one year
- Thrift store customers for six months after original purchase
- We will provide tech support for one year after the warranty period at $15 per issue plus the cost of any parts, we do not replace machines that are out of warranty
- support beyond this period is entirely at our discretion
This support includes replacement of defective parts if necessary, but does not include any guarantee that programs or hardware added by the user will function. We will repair or replace defective hardware and ensure that the system and its components function under current, Long Term Support releases of the Ubuntu operating system, currently 12.04. Changes to the original system hardware may void this warranty.
Contact Info and HoursTech Support Hours are from noon to 5.45 pm, Tuesday through Saturday or by appointment. We are closed, to walk in customers, for lunch from 1-1.30pm.
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ServicesMany services covered under warranty we can provide for free, but we occasionally need to charge a fee for difficult or non-standard support. When we cannot support an issue, we can refer interested parties to outside agencies. Stuff We SupportSoftware
Hardware
Stuff We Don't Support
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