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Free Geek tech support is offered free of charge to:
- Adopters and hardware grant recipients for one year
- Thrift store customers for six months after original purchase
- We will provide tech support for one year after the warranty period at $15 per issue plus the cost of any parts, we do not replace machines that are out of warranty
- support beyond this period is entirely at our discretion
This support includes replacement of defective parts if necessary, but does not include any guarantee that programs or hardware added by the user will function. We will repair or replace defective hardware and ensure that the system and its components function under current, Long Term Support releases of the Ubuntu operating system, currently 12.04. Changes to the original system hardware may void this warranty.
Contact Info and Hours
Tech Support Hours are from noon to 5.45 pm, Tuesday through Saturday or by appointment. We are closed, to walk in customers, for lunch from 1-1.30pm.
Many services covered under warranty we can provide for free, but we occasionally need to charge a fee for difficult or non-standard support. When we cannot support an issue, we can refer interested parties to outside agencies.
Stuff We Support
Stuff We Don't Support