Difference between revisions of "Receiving Training Checklist"

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−
Before Opening:
+
{{migrated}}
−
* Put away any hardware left over from the night before and tally any dumps.
+
[https://docs.google.com/document/d/1nLpR3_-kogyVmJKsYcSvQsf2DZEh8eCq7TQz2QyH4I8/edit?usp=sharing Link]
−
* [[Where Full Boxes Go|Empty any boxes]] that need it and replace boxes as necessary.
 
−
* Make sure that you have enough [[Media:Receiving-slip.gnumeric|donation tally sheets]] on each clip board (if not see if there are any that can erased at the front desk or print more) and make sure each clipboard has a sharpened pencil.
 
−
* Gather and clear all carts.
 
  
−
At the beginning of your shift:
+
To find the Training Checklist for Sorting go to [[Sorting Training]]
−
* Introduce yourself to all volunteers.
 
−
* Assess new volunteers' abilities and [[Hardware Donations Volunteer Training|train them]] accordingly.
 
−
* Show volunteers that will be assisting with taking donations where things belong, including a quick tour of the building to show them monitor testing, evaluation, and printerland incoming.
 
−
* Teach speaker, mice and keyboard testing, and answer related questions.
 
  
−
Throughout shift:
+
New to [[Hardware Donations|Receiving]]? Have no fear! This guide will teach you what you need to know to keep things running smoothly.
−
* Assist donors in unloading donations. Be available to answer questions donors have that volunteers may not have the answers to.
 
−
* Assist volunteers in sorting smaller things, as well as dealing with larger hardware.
 
−
* Empty boxes on shelves as nessecary, as well as the cardboard and paper.
 
−
:Are things slow?
 
−
:* Tie up cords
 
−
:* Make sure all plastic bins have appropriate plastics in them
 
−
:* go through boxes & sort
 
−
::* network devices - match up wall warts with their devices
 
−
::* usb cables
 
−
::* vga/monitor cables
 
−
::* old drives (look for cd/rw and dvd/rom)
 
−
::* wall warts - sort for recycle and network devices
 
−
:* sweep sidewalk
 
−
:* sweep floor
 
−
:* purge room of dirty dishes
 
  
−
At closing:
+
Your main responsibilities are to:
−
* [[Where Full Boxes Go|Empty boxes]] as necessary.
 
−
* Empty lockbox
 
−
* Turn off lights and shutdown testing computer and stereo system.
 
−
* Thursday night = take out paper recycling
 
  
 +
* Help Donors
 +
* Ensure Data Security Procedures are followed.
 +
* Manage flow of gizmos through the Receiving and Sorting areas:
 +
**Learn about the [[Receiving Boxes]] and where things go when they leave Receiving and Sorting
 +
**How to handle [[Handling Corporate Donations at Receiving|large donations]] from businesses keeping [[Ewaste Training|e-waste legislation]] in mind
 +
*Keep staff updated on changes in receiving and sorting
 +
* Ensure that Receiving and Sorting are well integrated with Free Geek's production, sales, and recycling areas:
 +
* Maintain sanity while being calm, positive, and fun.
 +
* Strive to improve the organization, training, and communication within receiving/sorting and with other areas.
  
  
 +
==Checklist==
 +
This is a training checklist for new Receiving staff members and interns. Print it out and keep it in the binder in Receiving until the new staff member/intern is fully trained.
  
 +
New staff member/intern's name: __________________________________
  
 +
Trainer's Name: _____________________________________
  
  
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| Receiving Basics
 +
!| Date
 +
!| New Hire Initials
 +
!| Staff Initials
 +
|-
 +
|| The 3 Priorities (Assisting the Donor, Clearing the Carts, Sorting) ||  ||  ||
 +
|-
 +
|| Assisting the Donor ||  ||  ||   
 +
|-
 +
|| Tallying ||  ||  || 
 +
|-
 +
|| OR E-Cycles Training and Stickering (see [[Ewaste Training]])  ||  ||  || 
 +
|-
 +
|| Identifying tricky gizmos (e.g systems vs. servers, copiers vs. multi-function printers, etc.)  ||  ||  || 
 +
|-
 +
|| Working with Runners to send carts to Sorting ||  ||  ||
 +
|-
 +
|| Secure Data Area (SDA) Incoming ||  ||  ||
 +
|}
 +
 +
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| Receiving (Including how to sort/empty each box)
 +
!| Date
 +
!| New Hire Initials
 +
!| Staff Initials 
 +
|-
 +
|| Store, Bulk Sales, Online Sales ||  ||  ||
 +
|-
 +
|| Network Devices  ||  ||  ||
 +
|-
 +
|| Dead Cords ||  ||  ||
 +
|-
 +
|| Accessories||  ||  ||
 +
|-
 +
|| Copper Bearing Materials (CBM) || || ||
 +
|-
 +
|| Cardboard boxes and paper recycling || || ||
 +
|-
 +
|| Garbage || || ||
 +
|-
 +
|| A/V Incoming Area  ||  ||  ||
 +
|-
 +
|| Speaker Testing  ||  ||  ||
 +
|-
 +
|}
 +
 +
 +
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| Health and Safety in Receiving
 +
!| Date
 +
!| New Hire Initials
 +
!| Staff Initials
 +
|-
 +
|| Review [[Safety Procedures in Receiving]] ||  ||  || 
 +
|-
 +
|| Review [[Hazardous chemicals list]] ||  ||  || 
 +
|-
 +
|| Safe Lifting ||  ||  ||
 +
|-
 +
|| Carts  ||  ||  ||
 +
|-
 +
|| Avoiding tripping hazards in standing/walking areas  ||  ||  ||
 +
|-
 +
|| Safe Stacking Procedures in SDA and A/V incoming area ||  ||  ||
 +
|-
 +
|| Broken/Open CRT Monitors ||  ||  ||
 +
|-
 +
|| Broken Fluorescent Light Bulbs ||  ||  ||
 +
|-
 +
|| Leaking Batteries ||  ||  ||
 +
|-
 +
|| Mercury bearing thermostats or thermometers ||  ||  ||
 +
|-
 +
|| What we don't accept due to safety concerns || || ||
 +
|-
 +
|}
 +
 +
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| Data Security
 +
!| Date
 +
!| New Hire Initials
 +
!| Staff Initials
 +
|-
 +
|| Explain why data security is important||  ||  || 
 +
|-
 +
|| Laptops (to SDA --no power supplies) ||  ||  ||
 +
|-
 +
|| Hard drives (to SDA) ||  ||  ||
 +
|-
 +
|| External hard drives (to SDA--with cord) ||  ||  ||
 +
|-
 +
|| Cell phones, PDAs, Digital Cameras, flash drives, etc. (to the Lock Box in Receiving) ||  ||  ||
 +
|-
 +
|| Tivos, DVRs, and other misc. with potential hard drives (to SDA) || || ||
 +
|-
 +
|| XBox 360, Playstation 3, other newer gaming systems (to SDA) ||  ||  ||
 +
|-
 +
|| CDs/DVDs (shred/cut if home-made) and other media || || ||
 +
|-
 +
|}
 +
 +
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| Opening Receiving
 +
!| Date
 +
!| New Hire Initials
 +
!| Staff Initials
 +
|-
 +
|| Bring in "No Dumping" sandwich board ||  ||  || 
 +
|-
 +
|| Bring in and tally any dumps ||  ||  ||
 +
|-
 +
|| Check Receiving calendar, notes, email on laptop ||  ||  ||
 +
|-
 +
|| Check to make sure we have enough tally slips and request more from the Front Desk if necessary ||  ||  ||
 +
|-
 +
|| Request more "uncovered" stickers if necessary ||  ||  ||
 +
|-
 +
|| Empty full boxes and/or replace boxes as needed ||  ||  ||
 +
|-
 +
|| Tidy and clean the area as needed ||  ||  ||
 +
|-
 +
|| Introduce yourself to Runners ||  ||  ||
 +
|-
 +
|| Assess Runners' abilities (check schedule to verify) and train them accordingly || || ||
 +
|-
 +
|}
 +
 +
 +
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| During a Shift
 +
!| Date
 +
!| New Hire Initials
 +
!| Staff Initials
 +
|-
 +
|| Watch the door for incoming donations ||  ||  || 
 +
|-
 +
|| Be available to answer questions from volunteers ||  ||  || 
 +
|-
 +
|| Sort and empty boxes that are filling up ||  ||  ||
 +
|-
 +
|| Make sure safety protocols are being followed ||  ||  ||
 +
|-
 +
|| Communicate with appropriate staff/areas about unusual gizmos ||  ||  ||
 +
|-
 +
|| If it's slow, test speakers, DVD players, and headphones  ||  ||  ||
 +
|-
 +
|| Tidy and clean the area as needed ||  ||  ||
 +
|-
 +
|}
 +
 +
 +
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| Closing Receiving
 +
!| Date
 +
!| New Hire Initials
 +
!| Staff Initials
 +
|-
 +
|| Put out "No Dumping" sandwich board ||  ||  ||
 +
|-
 +
|| Close and lock doors at 6:00pm ||  ||  ||
 +
|-
 +
|| Empty lock box and bring to SDA ||  ||  ||
 +
|-
 +
|| Take paper recycling out on Thursday ||  ||  ||
 +
|-
 +
|| Double check that no hard drives (or other data-bearing devices) are left out ||  ||  ||
 +
|-
 +
|| Make sure any last-minute donations are tallied and send carts to Sorting ||  ||  ||
 +
|-
 +
|| Turn off laptop and Walkie Talkie ||  ||  ||
 +
|-
 +
|| Turn off lights ||  ||  ||
 +
|-
 +
|| Double check that doors are locked securely ||  ||  ||
 +
|-
 +
|}
 +
 +
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| Large Donations and Staffing Receiving Alone
 +
!| Date
 +
!| New Hire Initials
 +
!| Staff Initials
 +
|-
 +
|| Large Donations - Tallying Covered and Uncovered items (see [[Handling Large Donations at Receiving]]) ||  ||  ||
 +
|-
 +
|| Organizing and tallying the carts, handing off to Runners || || ||
 +
|-
 +
|| Using Runners to deliver full boxes ||  ||  ||
 +
|-
 +
|| Consolidating carts||  ||  ||
 +
|-
 +
|| Who and When to ask for help ||  ||  ||
 +
|-
 +
|}
 +
 +
 +
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| When Things Are Slow
 +
!| Date
 +
!| New Hire Initials
 +
!| Staff Initials
 +
|-
 +
|| Sorting and bagging batteries ||  ||  || 
 +
|-
 +
|| QCing boxes  ||  ||  ||
 +
|-
 +
|| Basic testing - Computer Speakers, DVD Players, Headphones||  ||  ||
 +
|-
 +
|| Cleaning the area (sweep, put away extra cups, remove stuff from under the table and in corners) ||  ||  ||
 +
|-
 +
|| Who and when to ask for Slow Time Tasks  || || ||
 +
|-
 +
|| Cleaning up A/V incoming area (culling VCRs & DVD players without remotes)  || || ||
 +
|-
 +
|}
 +
 +
 +
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| Basic Testing
 +
!| Date
 +
!| New Hire Initials
 +
!| Staff Initials
 +
|-
 +
|| Computer Speakers and Headphones ||  ||  ||
 +
|-
 +
|| DVD Players||  ||  || 
 +
|-
 +
|}
 +
 +
 +
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| Sorting and Recycling
 +
!| Date
 +
!| New Hire Initials
 +
!| Staff Initials
 +
|-
 +
|| Going to the warehouse (use carts)||  ||  ||
 +
|-
 +
|| Monitor Tetris ||  ||  ||
 +
|-
 +
|| Steel bin ||  ||  ||
 +
|-
 +
|| Cardboard bin ||  ||  ||
 +
|-
 +
|| Paper Bins ||  ||  ||
 +
|-
 +
|| Gaylords (where to set our boxes) ||  ||  ||
 +
|-
 +
|| Advanced Recycling/Deconstruction shelves ||  ||  ||
 +
|-
 +
|| What to communicate with the warehouse staff about ||  ||  ||
 +
|-
 +
|}
 +
 +
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| The Store
 +
!| Date
 +
!| New Hire Initials
 +
!| Staff Initials
 +
|-
 +
|| Tour the store--see what they sell. ||  ||  ||
 +
|-
 +
|| Explain why the store is important to Free Geek and Receiving's role in generating funds. ||  ||  || 
 +
|-
 +
|| To leave in the packaging or not in the packaging? Cords, no! Some other stuff, yes. ||  ||  ||
 +
|-
 +
|| Bringing items to the store ||  ||  ||
 +
|-
 +
|| Items that the store likes/does not like ||  ||  ||
 +
|-
 +
|| What to communicate with the sales staff about (large donations, etc) ||  ||  ||
 +
|-
 +
|}
 +
 +
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| Online Sales and Bulk Sales
 +
!| Date
 +
!| New Hire Initials
 +
!| Staff Initials
 +
|-
 +
|| Sales priorities: 1. Thrift store, 2. Online sales, 3. Bulk Sales||  ||  ||
 +
|-
 +
|| Items that Online Sales likes ||  ||  ||
 +
|-
 +
|| What to communicate with Online Sales staff about ||  ||  ||
 +
|-
 +
|| Items that Bulk Sales likes ||  ||  ||
 +
|-
 +
|| What to communicate with Bulk Sales about ||  ||  || 
 +
|}
 +
 +
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| Other Areas
 +
!| Date
 +
!| New Hire Initials
 +
!| Staff Initials
 +
|-
 +
|| SDA ||  ||  ||
 +
|-
 +
|| Hardware [Advanced] testing (incoming, what they test, etc.) ||  ||  ||
 +
|-
 +
|| Build ||  ||  || 
 +
|-
 +
|| Laptops ||  ||  ||
 +
|-
 +
|| MacLand ||  ||  ||
 +
|-
 +
|}
 +
 +
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| Admin
 +
!| Date
 +
!| New Hire Initials
 +
!| Staff Initials
 +
|-
 +
|| The Receiving Wiki Category ||  ||  ||
 +
|-
 +
|| [[Receiving Boxes]] ||  ||  ||
 +
|-
 +
|| Recycling E-Mail List (subscribe and explain) ||  ||  || 
 +
|-
 +
|| Printing 'Uncovered' Stickers ||  ||  ||
 +
|-
 +
|| Printing and Laminating Signs ||  ||  ||
 +
|-
 +
|}
 +
 +
==Valuable Lessons!==
 +
 +
Lastly, here are some valuable lessons we've learned and want to pass along:
 +
* It's not the end of the world if you recycle something you shouldn't have, or if you have things leftover when you're supposed to end your shift.
 +
* People LOVE to repackage their stuff, so don't always assume what's in the box is what's pictured on the outside
 +
* Don't leave unlabeled bins around (especially ones that look like trash cans!): people will inevitably put a mix of stuff into it (trash, food, paper, electronics) and then you'll have to sort it out again. You've been warned.
 +
* Ask lots of questions and write down who said what, because everyone has a slightly different idea of things.
 +
* The "handoff" is your friend :)
  
  
−
[[Category:Instructor Checklist]]
 
 
[[Category:Receiving]]
 
[[Category:Receiving]]
 +
[[Category:Hiring]]
 +
[[Category:Howto]]
 +
[[Category: Procedures]]
 +
[[Category: NPA]]
 +
[[Category:Training]]

Latest revision as of 14:43, 15 August 2014

deletion

This page has been migrated to a document on Free Geek's Google Drive.

Information remaining behind may no longer be relevant.

MIGRATOR:

When you have tagged this page as migrated,
please add a link to the new document on Google Drive.

(Link to new page immediately below.)


Link

To find the Training Checklist for Sorting go to Sorting Training

New to Receiving? Have no fear! This guide will teach you what you need to know to keep things running smoothly.

Your main responsibilities are to:

  • Help Donors
  • Ensure Data Security Procedures are followed.
  • Manage flow of gizmos through the Receiving and Sorting areas:
  • Keep staff updated on changes in receiving and sorting
  • Ensure that Receiving and Sorting are well integrated with Free Geek's production, sales, and recycling areas:
  • Maintain sanity while being calm, positive, and fun.
  • Strive to improve the organization, training, and communication within receiving/sorting and with other areas.


Checklist

This is a training checklist for new Receiving staff members and interns. Print it out and keep it in the binder in Receiving until the new staff member/intern is fully trained.

New staff member/intern's name: __________________________________

Trainer's Name: _____________________________________


Receiving Basics Date New Hire Initials Staff Initials
The 3 Priorities (Assisting the Donor, Clearing the Carts, Sorting)
Assisting the Donor
Tallying
OR E-Cycles Training and Stickering (see Ewaste Training)
Identifying tricky gizmos (e.g systems vs. servers, copiers vs. multi-function printers, etc.)
Working with Runners to send carts to Sorting
Secure Data Area (SDA) Incoming


Receiving (Including how to sort/empty each box) Date New Hire Initials Staff Initials
Store, Bulk Sales, Online Sales
Network Devices
Dead Cords
Accessories
Copper Bearing Materials (CBM)
Cardboard boxes and paper recycling
Garbage
A/V Incoming Area
Speaker Testing


Health and Safety in Receiving Date New Hire Initials Staff Initials
Review Safety Procedures in Receiving
Review Hazardous chemicals list
Safe Lifting
Carts
Avoiding tripping hazards in standing/walking areas
Safe Stacking Procedures in SDA and A/V incoming area
Broken/Open CRT Monitors
Broken Fluorescent Light Bulbs
Leaking Batteries
Mercury bearing thermostats or thermometers
What we don't accept due to safety concerns


Data Security Date New Hire Initials Staff Initials
Explain why data security is important
Laptops (to SDA --no power supplies)
Hard drives (to SDA)
External hard drives (to SDA--with cord)
Cell phones, PDAs, Digital Cameras, flash drives, etc. (to the Lock Box in Receiving)
Tivos, DVRs, and other misc. with potential hard drives (to SDA)
XBox 360, Playstation 3, other newer gaming systems (to SDA)
CDs/DVDs (shred/cut if home-made) and other media


Opening Receiving Date New Hire Initials Staff Initials
Bring in "No Dumping" sandwich board
Bring in and tally any dumps
Check Receiving calendar, notes, email on laptop
Check to make sure we have enough tally slips and request more from the Front Desk if necessary
Request more "uncovered" stickers if necessary
Empty full boxes and/or replace boxes as needed
Tidy and clean the area as needed
Introduce yourself to Runners
Assess Runners' abilities (check schedule to verify) and train them accordingly


During a Shift Date New Hire Initials Staff Initials
Watch the door for incoming donations
Be available to answer questions from volunteers
Sort and empty boxes that are filling up
Make sure safety protocols are being followed
Communicate with appropriate staff/areas about unusual gizmos
If it's slow, test speakers, DVD players, and headphones
Tidy and clean the area as needed


Closing Receiving Date New Hire Initials Staff Initials
Put out "No Dumping" sandwich board
Close and lock doors at 6:00pm
Empty lock box and bring to SDA
Take paper recycling out on Thursday
Double check that no hard drives (or other data-bearing devices) are left out
Make sure any last-minute donations are tallied and send carts to Sorting
Turn off laptop and Walkie Talkie
Turn off lights
Double check that doors are locked securely


Large Donations and Staffing Receiving Alone Date New Hire Initials Staff Initials
Large Donations - Tallying Covered and Uncovered items (see Handling Large Donations at Receiving)
Organizing and tallying the carts, handing off to Runners
Using Runners to deliver full boxes
Consolidating carts
Who and When to ask for help


When Things Are Slow Date New Hire Initials Staff Initials
Sorting and bagging batteries
QCing boxes
Basic testing - Computer Speakers, DVD Players, Headphones
Cleaning the area (sweep, put away extra cups, remove stuff from under the table and in corners)
Who and when to ask for Slow Time Tasks
Cleaning up A/V incoming area (culling VCRs & DVD players without remotes)


Basic Testing Date New Hire Initials Staff Initials
Computer Speakers and Headphones
DVD Players


Sorting and Recycling Date New Hire Initials Staff Initials
Going to the warehouse (use carts)
Monitor Tetris
Steel bin
Cardboard bin
Paper Bins
Gaylords (where to set our boxes)
Advanced Recycling/Deconstruction shelves
What to communicate with the warehouse staff about


The Store Date New Hire Initials Staff Initials
Tour the store--see what they sell.
Explain why the store is important to Free Geek and Receiving's role in generating funds.
To leave in the packaging or not in the packaging? Cords, no! Some other stuff, yes.
Bringing items to the store
Items that the store likes/does not like
What to communicate with the sales staff about (large donations, etc)


Online Sales and Bulk Sales Date New Hire Initials Staff Initials
Sales priorities: 1. Thrift store, 2. Online sales, 3. Bulk Sales
Items that Online Sales likes
What to communicate with Online Sales staff about
Items that Bulk Sales likes
What to communicate with Bulk Sales about


Other Areas Date New Hire Initials Staff Initials
SDA
Hardware [Advanced] testing (incoming, what they test, etc.)
Build
Laptops
MacLand


Admin Date New Hire Initials Staff Initials
The Receiving Wiki Category
Receiving Boxes
Recycling E-Mail List (subscribe and explain)
Printing 'Uncovered' Stickers
Printing and Laminating Signs

Valuable Lessons!

Lastly, here are some valuable lessons we've learned and want to pass along:

  • It's not the end of the world if you recycle something you shouldn't have, or if you have things leftover when you're supposed to end your shift.
  • People LOVE to repackage their stuff, so don't always assume what's in the box is what's pictured on the outside
  • Don't leave unlabeled bins around (especially ones that look like trash cans!): people will inevitably put a mix of stuff into it (trash, food, paper, electronics) and then you'll have to sort it out again. You've been warned.
  • Ask lots of questions and write down who said what, because everyone has a slightly different idea of things.
  • The "handoff" is your friend :)
Retrieved from "http://wiki.freegeek.org/index.php?title=Receiving_Training_Checklist&oldid=70809"