Difference between revisions of "Handling Large Donations at Receiving"

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If a large donation comes in, it is likely coming in from a business and requires a little speical attention. These instructions should help everything run smoothly. It is best if a staff person or an experienced core volunteer handles much of this.
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{{Migrated}}
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[https://docs.google.com/document/d/1baVjGQLrbfRzFnCzoLiy4kxkanI0FCYryDBqOLPb7mI/edit?usp=sharing Link]
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If a large donation comes in, it is likely coming in from a business and requires a little special attention. These instructions should help everything run smoothly. It is best if a staff person handles these kinds of donations to make sure "Covered" and "Uncovered" status is determined correctly.
  
 
== Before they unload anything ==
 
== Before they unload anything ==
 
Find out:
 
Find out:
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* Is this donation on behalf of a company?
 
* Is the person delivering the stuff from the company, or are they a '''delivery service''' of some sort?
 
* Is the person delivering the stuff from the company, or are they a '''delivery service''' of some sort?
** If they are a delivery service, we need contact information from the company. (Give to the front desk.)
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** If they are a delivery service, we need contact information from the company, as well as information as to how any potential fees will be paid for(check, invoice, not prepared to pay). (Give to the front desk.)
* Make sure they know about the '''monitor fee'''.
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* If the delivery company in unaware of any potential fees, contact the originating company before unloading the truck/car, to make sure they're prepared to pay any mandatory fees.
* Ask if they know about the '''suggested donations'''.
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* Inquire if the Entity donating is [[Ewaste Training|Covered or Uncovered]] (How many people work for the company?) Is it more than 10? If the number of employees is more than 10 then it is Uncovered.
* Will they be paying by check or cash? Or will they need to get an '''invoice'''?
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** At this time it might help to possibly gather Uncovered Stickers.
 
* If they need to be invoiced:
 
* If they need to be invoiced:
** Who is the contact person? (Give the name and phone number to the front desk)
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*** Who is the contact person? (Give the name and phone number to the front desk.)
** Do they know the billing address? (Give to front desk)
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*** Do they know the billing address? (Give to front desk.)
** Does the company require a '''purchase order''' to pay the invoice? (If so, give the PO to the fornt desk.)
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*** Does the company require a '''purchase order''' to pay the invoice? (If so, give the PO to the front desk.)
* Do they have a ''list of the items''' they are donating? (This can help you in keeping track of what's being donated.)
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* Do they have a '''list of the items''' they are donating? (This can help you in keeping track of what's being donated.)
We may want to have them check in with this information at the Front Desk before unloading.
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* Make sure you have enough help. You will need at least two people to unload and one to tally, and attach stickers, for each large donation in progress. You also will need one person to watch Hardware Donations.
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* Request help at the Other areas if you have an insufficient amount of volunteers to help you.
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* Upon learning the type and amount of items it is a good idea to notify the areas being affected by the donation.
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== Unloading ==
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Make sure all members involved are familiar with proper [[Safety Procedures in receiving]]. When processing pallets it is important to have an experienced member of Hardware Donations to oversee the procedure. In the instance that multiple large loads occur and there are insufficient Staff Members to assist with the donations, page for help.
  
== After unloading ==
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== After Unloading ==
The Front Desk needs an itemized list of donations. If they brought this list along, fill out the number of monitors on a regular receiving ticket and then write "see attached list". Give both the receiving ticket and the itemized list to the Front Desk. This procedure save us data entry time and the donators seem to like their list stapled to FG's receipt.
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The Front Desk needs an itemized list of donations. Have the Entity's information filled out on the back of the tally sheet just in case. Make sure they talk to Donations Desk and hand in the tally sheet.  
  
== Arranging with the Warehouse and Evaluation ==
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* With Invoices it is strongly encouraged that they stay to receive their invoice but if they cannot it is okay to let them leave after they have given you the required information.  
Monitors, systems, and printers that come in in large quanities can have a major effect on System Evaluation, Monitor Burn In, and Printerland. As soon as you have an idea of how much stuff is going to those areas, communicate with the staff person in charge so they can make accomodations. For instance, System Eval might want to sample the systems and determine where they should all be stacked (which might not be in the normal place.)
 
  
== Get help ==
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* With Checks it is required that they give their Oregon Drivers License to the Front Desk.
Unloading a large truck can be exhausting if one or two people try to do it. But there's no reason we can't ask builders, recyclers, or system eval volunteers to pitch in and give a hand.
 
  
[[Category: Basic Intake]]
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[[Category: Receiving]]
 
[[Category: Howto]]
 
[[Category: Howto]]
[[Category: Front Desk]]
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[[Category: Donation Desk]]
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[[Category: Procedures]]

Latest revision as of 14:10, 25 April 2014

deletion

This page has been migrated to a document on Free Geek's Google Drive.

Information remaining behind may no longer be relevant.

MIGRATOR:

When you have tagged this page as migrated,
please add a link to the new document on Google Drive.

(Link to new page immediately below.)


Link

If a large donation comes in, it is likely coming in from a business and requires a little special attention. These instructions should help everything run smoothly. It is best if a staff person handles these kinds of donations to make sure "Covered" and "Uncovered" status is determined correctly.

Before they unload anything

Find out:

  • Is this donation on behalf of a company?
  • Is the person delivering the stuff from the company, or are they a delivery service of some sort?
    • If they are a delivery service, we need contact information from the company, as well as information as to how any potential fees will be paid for(check, invoice, not prepared to pay). (Give to the front desk.)
  • If the delivery company in unaware of any potential fees, contact the originating company before unloading the truck/car, to make sure they're prepared to pay any mandatory fees.
  • Inquire if the Entity donating is Covered or Uncovered (How many people work for the company?) Is it more than 10? If the number of employees is more than 10 then it is Uncovered.
    • At this time it might help to possibly gather Uncovered Stickers.
  • If they need to be invoiced:
      • Who is the contact person? (Give the name and phone number to the front desk.)
      • Do they know the billing address? (Give to front desk.)
      • Does the company require a purchase order to pay the invoice? (If so, give the PO to the front desk.)
  • Do they have a list of the items they are donating? (This can help you in keeping track of what's being donated.)
  • Make sure you have enough help. You will need at least two people to unload and one to tally, and attach stickers, for each large donation in progress. You also will need one person to watch Hardware Donations.
  • Request help at the Other areas if you have an insufficient amount of volunteers to help you.
  • Upon learning the type and amount of items it is a good idea to notify the areas being affected by the donation.

Unloading

Make sure all members involved are familiar with proper Safety Procedures in receiving. When processing pallets it is important to have an experienced member of Hardware Donations to oversee the procedure. In the instance that multiple large loads occur and there are insufficient Staff Members to assist with the donations, page for help.

After Unloading

The Front Desk needs an itemized list of donations. Have the Entity's information filled out on the back of the tally sheet just in case. Make sure they talk to Donations Desk and hand in the tally sheet.

  • With Invoices it is strongly encouraged that they stay to receive their invoice but if they cannot it is okay to let them leave after they have given you the required information.
  • With Checks it is required that they give their Oregon Drivers License to the Front Desk.