Difference between revisions of "Hardware Testing Instructor Responsibilities"

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Always Remember: Supporting Hardware Testing volunteers is our number one priority as staff instructors! This means:

Welcoming incoming volunteers at the beginning of the shift
Introducing yourself to volunteers you haven't met before, or whose names you don't remember
Giving volunteers choices about the kind of work they want to do that day, based on HT's needs, when possible
- Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered
- Which volunteers are present during your shift? What are their strengths and weaknesses? Do they want to learn something new? Match up their interests with priority tasks
Teaching volunteers how to test different kinds of gizmos, based on their interest, or facilitating another volunteer to teach them (as appropriate)
Making them aware of their resources, *especially* our documentation, but also Google, the FG wiki, other volunteers, and you!
Being available for any questions that they may have
Remaining patient and friendly while maintaining good boundaries
Providing volunteers opportunities to work on special projects, as is needed and appropriate
Be sure to thank volunteers for their work as they leave

Oversight Checklist

Beginning of Shift

Check meetingwords.com/whiteboard
Prioritize tasks based on current stock, Store and Build needs - and update the white board
Welcome volunteers and direct them to prioritized tasks
Monitors need to be set up or taken down at the beginning of every shift
Remember to delegate! But if no volunteers are available:
- Swap RAM
- Sort Incoming
- Sort boxes of power supplies that come from Receiving, routing them to other areas
- Sort small Hard Drive Lock Box into big Hard Drive Lock Box

During Shift

Be available to answer volunteers' questions and to support their endeavors
Power adapter should be sorted and taken to the different areas necessary - laptops, am land, store, av
- Pull all RAM from receiving and the system evaluation area to be sorted and tested
- Stock the Build room with RAM, cards, load hard drives, sort also pull items into appropriate boxes
- Repair failed machines as necessary
- REPORT PROBLEMS WITH MACHINES WHEN THEY HAPPEN (either to those with the know-how to fix 'em or in RT)
- Sort incoming shelf in hardware test area for interns to test according to the needs of the different departments
- Check on the flow of work source materials to the different departments

End of Shift

Make sure volunteers clean up their areas and that the area is neat and organized for the next shift
- This includes emptying all yellow recycling bins - make sure all volunteers are familiar with this process!
  - Report any problems with tools, machinery to appropriate staff -create a RT ticket for any needed items

End of Day

Lock up all hard drives - remember to check Store Returns bin & Incoming shelves
Put away testing equipment
Set up hard drives to test over night, but not on the weekend/holidays
Load RAM to be started the next morning (unless a volunteer did it)
Turn off all unused computers and LCD monitors
Empty small Lock Box into big Lock Box and make sure it is locked
Make sure TARDIS is locked - BOTH LOCKS

.

End of Week

Shutdown any hard drives that are still running & return them to the big Lock Box
Turn off the TARDIS's ceiling fan

Hardware Testing Tasks

Power Supply Sorting
Card sorting &testing
External Hard Drive Enclosure Testing
External Optical Drive Testing
RAM Testing
Motherboard Testing
Processor Testing
Video Card Testing
Network Testing
Wireless Keyboard & Mice Testing
Wireless Cards - PCI and laptop PC Bus
Empty Recycling Bins
Monitor, TV, Projector test

@@ Line 1: / Line 1: @@
-== Advanced Testing Tasks ==
+{{migrated}}
-* Power Supply Sorting
+[https://docs.google.com/document/d/1vPIrhXGn5HiVXNz3EidFLmGMwYpOECfBY4D2O1yzjAk/edit?usp=sharing Link]
-* Hard Drive Testing
-* External Hard Drive Enclosure Testing
-* Optical Drive Testing
-* External Optical Drive Testing
-* RAM Testing
-* Motherboard Testing
-* Processors
-* Video Card Testing
-* Network Testing
-* Wireless Keyboard & Mice
-* Cell Phones
-* Bluetooth Headset Testing
-* Wireless Cards - PCI and laptop PC Bus
-* Empty Recycling Bins
+'''Always Remember: Supporting Hardware Testing volunteers is our number one priority as staff instructors!''' This means:
+* Welcoming incoming volunteers at the beginning of the shift
+* Introducing yourself to volunteers you haven't met before, or whose names you don't remember
+* Giving volunteers choices about the kind of work they want to do that day, based on HT's needs, when possible
+** Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered
+** Which volunteers are present during your shift?  What are their strengths and weaknesses?  Do they want to learn something new? Match up their interests with priority tasks
+* Teaching volunteers how to test different kinds of gizmos, based on their interest, or facilitating another volunteer to teach them (as appropriate)
+* Making them aware of their resources, *especially* our documentation, but also Google, the FG wiki, other volunteers, and you!
+* Being available for any questions that they may have
+* Remaining patient and friendly while maintaining good boundaries
+* Providing volunteers opportunities to work on special projects, as is needed and appropriate
+* Be sure to thank volunteers for their work as they leave
+<br>
 == Oversight Checklist ==
 === Beginning of Shift ===
-Hard Drives - swap tested drives, load drives to be wiped.
+* Check meetingwords.com/whiteboard
-Memory
+* Prioritize tasks based on current stock, Store and Build needs - '''and update the white board'''
-Power Supply Sorting
+* Welcome volunteers and direct them to prioritized tasks
-Prioritize tasks based on current stock, store and build needs.
+* Monitors need to be set up or taken down at the beginning of every shift
-Direct volunteers to prioritized tasks.
+* Remember to delegate! But if no volunteers are available:
+** Swap RAM
+** Sort Incoming
+** Sort boxes of power supplies that come from Receiving, routing them to other areas
+** Sort small Hard Drive Lock Box into big Hard Drive Lock Box
+=== During Shift ===
+* Be available to answer volunteers' questions and to support their endeavors
+* Power adapter should be sorted and taken to the different areas necessary - laptops, am land, store, av
+** Pull all RAM from receiving and the system evaluation area to be sorted and tested
+** Stock the Build room with RAM, cards, load hard drives, sort also pull items into appropriate boxes
+** Repair failed machines as necessary
+** REPORT PROBLEMS WITH MACHINES WHEN THEY HAPPEN (either to those with the know-how to fix 'em or in RT)
+** Sort incoming shelf in hardware test area for interns to test according to the needs of the different departments
+**Check on the flow of work source materials to the different departments
 === End of Shift ===
-Ask volunteers to clean up their areas.
+* Make sure volunteers clean up their areas and that the area is neat and organized for the next shift
+** This includes emptying all yellow recycling bins - '''make sure all volunteers are familiar with this process!'''
+***Report any problems with tools, machinery to appropriate staff  -create a RT ticket for any needed items
+<br>
+<br>
+<br>
+<br>
+<br>
 === End of Day ===
-Lock up all hard drives, testing equipment.
+* Lock up all hard drives - remember to check Store Returns bin & Incoming shelves
-Set up drives to test over night, but not on the weekend.
+* Put away testing equipment
-Turning off all unused computers and LCD monitors.
+* Set up hard drives to test over night, but not on the weekend/holidays
+* Load RAM to be started the next morning (unless a volunteer did it)
+* Turn off all unused computers and LCD monitors
+* Empty small Lock Box into big Lock Box and '''make sure it is locked'''
+* Make sure TARDIS is locked - '''BOTH LOCKS'''
+.
+=== End of Week ===
+* Shutdown any hard drives that are still running & return them to the big Lock Box
+* Turn off the TARDIS's ceiling fan
-== Volunteer Inventory ==
+== Hardware Testing Tasks ==
-* Don't forget to say hello to everyone and introduce yourself to new folks.
+* Power Supply Sorting
-* Which volunteers are present during your shift?  What are their strengths and weaknesses?  Do they want to learn something new?
+* Card sorting &testing
-* Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered.
+* External Hard Drive Enclosure Testing
-* Thank volunteers for their work as they leave.
+* External Optical Drive Testing
-* If volunteer involvement is low in your shift, ask a build instructor to refer or direct appropriate volunteers to your area.
+* RAM Testing
+* Motherboard Testing
-== Hard Drive Testing ==
+* Processor Testing
-* Pull and label all tested hard drives.  Recycle the failed ones.
+* Video Card Testing
-* Stock all the machines.
+* Network Testing
-* Repair failed machines as necessary.
+* Wireless Keyboard & Mice Testing
-* REPORT PROBLEMS WITH MACHINES WHEN THEY HAPPEN (either to those with the know-how to fix 'em or on the AT mailing list)
+* Wireless Cards - PCI and laptop PC Bus
+* Empty Recycling Bins
-== Sort Incoming Network Stuff ==
+* Monitor, TV, Projector test
-* Match up wall warts with incoming network gizmos.
-* Sort incoming wall warts.
-* If a particular sorted wall wart container is overflowing, cull the off-brand wall warts (use your judgment).
-== Task Status ==
-* Is a particular, overflowing task not being covered by a volunteer?
-'''Hard Drive Testing is SUPER IMPORTANT.  Your goal is to keep TARDIS as free of unwiped hard drives as you can.'''
 [[Category:Production]]
-[[Category:Advanced Testing]]
+[[Category:Hardware Testing]]
+[[Category:Training]]