Difference between revisions of "Receiving Training Checklist"

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New to [[Hardware Donations]]? Have no fear! This guide will teach you what you need to know to run [[:Category:Receiving|Receiving]] successfully and smoothly.
+
{{migrated}}
 +
[https://docs.google.com/document/d/1nLpR3_-kogyVmJKsYcSvQsf2DZEh8eCq7TQz2QyH4I8/edit?usp=sharing Link]
 +
 
 +
To find the Training Checklist for Sorting go to [[Sorting Training]]
 +
 
 +
New to [[Hardware Donations|Receiving]]? Have no fear! This guide will teach you what you need to know to keep things running smoothly.
  
 
Your main responsibilities are to:
 
Your main responsibilities are to:
  
−
* Teach Adoption volunteers basic intake procedures using [[Hardware Donations Volunteer Training|this page]] as a guide.
+
* Help Donors
−
* Teach Adoption volunteers about [[Safety Procedures in receiving|Safety Procedures]]. Learn about what to do with [[Hazardous chemicals list|hazardous stuff]].
+
* Ensure Data Security Procedures are followed.
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* Manage flow of gizmos through the hardware donations receiving area:
+
* Manage flow of gizmos through the Receiving and Sorting areas:
−
**Learn about [[Where Full Boxes Go|where to take boxes when they're full]]
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**Learn about the [[Receiving Boxes]] and where things go when they leave Receiving and Sorting
 
**How to handle [[Handling Corporate Donations at Receiving|large donations]] from businesses keeping [[Ewaste Training|e-waste legislation]] in mind
 
**How to handle [[Handling Corporate Donations at Receiving|large donations]] from businesses keeping [[Ewaste Training|e-waste legislation]] in mind
−
*Keep staff updated on changes in receiving
+
*Keep staff updated on changes in receiving and sorting
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* Ensure that Hardware Donations is well integrated with Free Geek's production and sales and recycling areas:
+
* Ensure that Receiving and Sorting are well integrated with Free Geek's production, sales, and recycling areas:
−
**Run [[Basic Testing]] so that the adoption volunteers, the store, and grants get what they need.
+
* Maintain sanity while being calm, positive, and fun.
−
* Maintain sanity and be a good role model for your volunteers! Your stress escalates their stress and potential nervousness.
+
* Strive to improve the organization, training, and communication within receiving/sorting and with other areas.
−
* Strive to improve the organization, training, and communication within receiving and other areas.
+
 
 +
 
 
==Checklist==
 
==Checklist==
−
This is a training checklist for Receiving for new NPAs.
+
This is a training checklist for new Receiving staff members and interns. Print it out and keep it in the binder in Receiving until the new staff member/intern is fully trained.  
  
−
New NPA's Name: __________________________________
+
New staff member/intern's name: __________________________________
  
−
Buddy's Name: _____________________________________
+
Trainer's Name: _____________________________________
  
  
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!| Staff Initials
 
!| Staff Initials
 
|-
 
|-
−
|| Assisting the Donor ||  ||  ||
+
|| The 3 Priorities (Assisting the Donor, Clearing the Carts, Sorting) ||  ||  ||
 
|-
 
|-
−
|| Tallying and Stickering ||  ||  ||
+
|| Assisting the Donor ||  ||  ||  
 
|-
 
|-
−
|| Clearing the Carts ||  ||  ||
+
|| Tallying ||  ||  ||
 
|-
 
|-
−
|| System Evaluation ||  ||  ||
+
|| OR E-Cycles Training and Stickering (see [[Ewaste Training]])  ||  ||  ||
 
|-
 
|-
−
|| Where CRT Monitors Go ||  ||  ||
+
|| Identifying tricky gizmos (e.g systems vs. servers, copiers vs. multi-function printers, etc.)  ||  ||  ||
 
|-
 
|-
−
|| Where CRT TVs Go ||  ||  ||
+
|| Working with Runners to send carts to Sorting ||  ||  ||
−
|-
 
−
|| Printerland Incoming and Tally Sheet ||  ||  ||
 
−
|-
 
−
|| LCD Land ||  ||  ||
 
−
|-
 
−
|| Mac Evaluation ||  ||  ||
 
 
|-
 
|-
 +
|| Secure Data Area (SDA) Incoming ||  ||  ||
 
|}
 
|}
  
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{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
|- style="background:black; color:white"
 
|- style="background:black; color:white"
−
!| Receiving Boxes (Remember to show them where the boxes go and which boxes get sorted through first) [[Receiving Boxes|wiki page]]
+
!| Receiving (Including how to sort/empty each box)
 
!| Date
 
!| Date
 
!| New Hire Initials
 
!| New Hire Initials
−
!| Staff Initials
+
!| Staff Initials
 +
|-
 +
|| Store, Bulk Sales, Online Sales ||  ||  ||
 +
|-
 +
|| Network Devices  ||  ||  ||
 
|-
 
|-
−
|| Cord Chart ||  ||  ||
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|| Dead Cords ||  ||  ||
 
|-
 
|-
−
|| Purple Boxes (Cords) ||  ||  ||
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|| Accessories||  ||  ||
 
|-
 
|-
−
|| Green Boxes (Computers) || || ||
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|| Copper Bearing Materials (CBM) || || ||
 
|-
 
|-
−
|| Yellow Boxes (Peripherals) || || ||
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|| Cardboard boxes and paper recycling || || ||
 
|-
 
|-
−
|| White Boxes (Recycling) || || ||
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|| Garbage || || ||
 
|-
 
|-
−
|| Blue Boxes (Tapes and Disks) || || ||
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|| A/V Incoming Area  || || ||
 
|-
 
|-
−
|| Packaging Materials and Recycling ||  ||  ||
+
|| Speaker Testing  ||  ||  ||
 
|-
 
|-
 
|}
 
|}
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{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
|- style="background:black; color:white"
 
|- style="background:black; color:white"
−
!| Safety in Receiving [[Safety Procedures in receiving|wiki page]] and Hazardous Materials [[Hazardous chemicals list|wiki page]]
+
!| Health and Safety in Receiving
 
!| Date
 
!| Date
 
!| New Hire Initials
 
!| New Hire Initials
 
!| Staff Initials
 
!| Staff Initials
 +
|-
 +
|| Review [[Safety Procedures in Receiving]] ||  ||  || 
 +
|-
 +
|| Review [[Hazardous chemicals list]] ||  ||  || 
 
|-
 
|-
 
|| Safe Lifting ||  ||  ||
 
|| Safe Lifting ||  ||  ||
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|| Carts  ||  ||  ||
 
|| Carts  ||  ||  ||
 
|-
 
|-
−
|| Safe System Stacking Procedures ||  ||  ||
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|| Avoiding tripping hazards in standing/walking areas  ||  ||  ||
 +
|-
 +
|| Safe Stacking Procedures in SDA and A/V incoming area ||  ||  ||
 
|-
 
|-
 
|| Broken/Open CRT Monitors ||  ||  ||
 
|| Broken/Open CRT Monitors ||  ||  ||
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|| Leaking Batteries ||  ||  ||
 
|| Leaking Batteries ||  ||  ||
 
|-
 
|-
−
||Mercury bearing thermostats or thermometers ||  ||  ||
+
|| Mercury bearing thermostats or thermometers ||  ||  ||
 +
|-
 +
|| What we don't accept due to safety concerns || || ||
 
|-
 
|-
 
|}
 
|}
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!| New Hire Initials
 
!| New Hire Initials
 
!| Staff Initials
 
!| Staff Initials
−
||Explain why data security is important||  ||  || 
 
 
|-
 
|-
−
|| Laptops and how to empty the locking cart ||  ||  ||
+
|| Explain why data security is important||  ||  || 
 +
|-
 +
|| Laptops (to SDA --no power supplies) ||  ||  ||
 +
|-
 +
|| Hard drives (to SDA) ||  ||  ||
 +
|-
 +
|| External hard drives (to SDA--with cord) ||  ||  ||
 
|-
 
|-
−
|| Hard drives ||  ||  ||
+
|| Cell phones, PDAs, Digital Cameras, flash drives, etc. (to the Lock Box in Receiving) ||  ||  ||
 
|-
 
|-
−
|| Cell phones/PDAs/Digital Cameras and how to empty the lock box || || ||
+
|| Tivos, DVRs, and other misc. with potential hard drives (to SDA) || || ||
 
|-
 
|-
−
|| Tivos and other misc. with hard drives goes to system evaluation || || ||
+
|| XBox 360, Playstation 3, other newer gaming systems (to SDA) || || ||
 
|-
 
|-
−
|| 5 1/4 Floppy Disks (show them how to cut them) || || ||
+
|| CDs/DVDs (shred/cut if home-made) and other media || || ||
 
|-
 
|-
 
|}
 
|}
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!| Staff Initials
 
!| Staff Initials
 
|-
 
|-
−
|| ||  ||  ||   
+
|| Bring in "No Dumping" sandwich board ||  ||  ||   
 
|-
 
|-
−
|| ||  ||  ||
+
|| Bring in and tally any dumps ||  ||  ||
 
|-
 
|-
−
|| ||  ||  ||
+
|| Check Receiving calendar, notes, email on laptop ||  ||  ||
 
|-
 
|-
−
|| ||  ||  ||
+
|| Check to make sure we have enough tally slips and request more from the Front Desk if necessary ||  ||  ||
 
|-
 
|-
−
|| ||  ||  ||
+
|| Request more "uncovered" stickers if necessary ||  ||  ||
 
|-
 
|-
−
|| || || ||
+
|| Empty full boxes and/or replace boxes as needed || || ||
 
|-
 
|-
−
||  ||  ||  ||
+
|| Tidy and clean the area as needed ||  ||  ||
 +
|-
 +
|| Introduce yourself to Runners ||  ||  ||
 +
|-
 +
|| Assess Runners' abilities (check schedule to verify) and train them accordingly || || ||
 
|-
 
|-
 
|}
 
|}
 +
  
  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
|- style="background:black; color:white"
 
|- style="background:black; color:white"
−
!| Closing Receiving
+
!| During a Shift
 
!| Date
 
!| Date
 
!| New Hire Initials
 
!| New Hire Initials
 
!| Staff Initials
 
!| Staff Initials
 
|-
 
|-
−
|| ||  ||  ||   
+
|| Watch the door for incoming donations ||  ||  ||   
 
|-
 
|-
−
|| ||  ||  ||
+
|| Be available to answer questions from volunteers ||  ||  ||
 
|-
 
|-
−
|| ||  ||  ||
+
|| Sort and empty boxes that are filling up ||  ||  ||
 
|-
 
|-
−
|| ||  ||  ||
+
|| Make sure safety protocols are being followed ||  ||  ||
 
|-
 
|-
−
|| ||  ||  ||
+
|| Communicate with appropriate staff/areas about unusual gizmos ||  ||  ||
 
|-
 
|-
−
||  || || ||
+
|| If it's slow, test speakers, DVD players, and headphones || || ||
 
|-
 
|-
−
|| ||  ||  ||
+
|| Tidy and clean the area as needed ||  ||  ||
 
|-
 
|-
 
|}
 
|}
 +
  
  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
|- style="background:black; color:white"
 
|- style="background:black; color:white"
−
!| Handling Large Donations and Staffing Receiving Alone
+
!| Closing Receiving
 
!| Date
 
!| Date
 
!| New Hire Initials
 
!| New Hire Initials
 
!| Staff Initials
 
!| Staff Initials
 
|-
 
|-
−
|| ||  ||  ||
+
|| Put out "No Dumping" sandwich board ||  ||  ||
 
|-
 
|-
−
|| ||  ||  ||
+
|| Close and lock doors at 6:00pm ||  ||  ||  
 
|-
 
|-
−
|| ||  ||  ||
+
|| Empty lock box and bring to SDA ||  ||  ||
 
|-
 
|-
−
|| ||  ||  ||
+
|| Take paper recycling out on Thursday ||  ||  ||
 
|-
 
|-
−
|| ||  ||  ||
+
|| Double check that no hard drives (or other data-bearing devices) are left out ||  ||  ||
 
|-
 
|-
−
|| || || ||
+
|| Make sure any last-minute donations are tallied and send carts to Sorting || || ||
 
|-
 
|-
−
||  ||  ||  ||
+
|| Turn off laptop and Walkie Talkie ||  ||  ||
 +
|-
 +
|| Turn off lights ||  ||  ||
 +
|-
 +
|| Double check that doors are locked securely ||  ||  ||
 
|-
 
|-
 
|}
 
|}
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{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
|- style="background:black; color:white"
 
|- style="background:black; color:white"
−
!| Basic Testing
+
!| Large Donations and Staffing Receiving Alone
 
!| Date
 
!| Date
 
!| New Hire Initials
 
!| New Hire Initials
 
!| Staff Initials
 
!| Staff Initials
 
|-
 
|-
−
|| Keyboards (Testing, Sorting and Storage) ||  ||  ||  
+
|| Large Donations - Tallying Covered and Uncovered items (see [[Handling Large Donations at Receiving]]) ||  ||  ||
 +
|-
 +
|| Organizing and tallying the carts, handing off to Runners || || ||
 
|-
 
|-
−
|| Mouse (Testing and Sorting)||  ||  ||  
+
|| Using Runners to deliver full boxes ||  ||  ||
 
|-
 
|-
−
|| Speakers (Testing and Sorting)||  ||  ||
+
|| Consolidating carts||  ||  ||
 
|-
 
|-
−
|| Subwoofers||  ||  ||  
+
|| Who and When to ask for help ||  ||  ||
 
|-
 
|-
 
|}
 
|}
 +
  
  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
|- style="background:black; color:white"
 
|- style="background:black; color:white"
−
!| Volunteers In Receiving
+
!| When Things Are Slow
 
!| Date
 
!| Date
 
!| New Hire Initials
 
!| New Hire Initials
 
!| Staff Initials
 
!| Staff Initials
 
|-
 
|-
−
|| Name White Board ||  ||  ||  
+
|| Sorting and bagging batteries ||  ||  ||
 
|-
 
|-
−
|| [[Training Volunteers|Training Volunteers in Receiving]] ||  ||  ||  
+
|| QCing boxes  ||  ||  ||
 
|-
 
|-
−
|| Shadow two NPAs as they orient volunteers ||  ||  ||
+
|| Basic testing - Computer Speakers, DVD Players, Headphones||  ||  ||
 
|-
 
|-
−
|| Volunteer Safety ||  ||  ||  
+
|| Cleaning the area (sweep, put away extra cups, remove stuff from under the table and in corners) ||  ||  ||
 
|-
 
|-
−
|| Volunteer Recognition (Geek Love notes, etc) || || ||  
+
|| Who and when to ask for Slow Time Tasks  || || ||
 
|-
 
|-
−
|| Volunteer Break Policy || || ||  
+
|| Cleaning up A/V incoming area (culling VCRs & DVD players without remotes)  || || ||
 
|-
 
|-
−
|| Volunteers with different abilities || || ||  
+
|}
 +
 
 +
 
 +
 
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| Basic Testing
 +
!| Date
 +
!| New Hire Initials
 +
!| Staff Initials
 
|-
 
|-
−
|| Streamfishing ||  ||  ||  
+
|| Computer Speakers and Headphones ||  ||  ||  
 
|-
 
|-
−
|| Preventing theft (no coats hanging in receiving!) ||  ||  ||  
+
|| DVD Players||  ||  ||
 
|-
 
|-
 
|}
 
|}
 +
  
  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
|- style="background:black; color:white"
 
|- style="background:black; color:white"
−
!| The Warehouse
+
!| Sorting and Recycling
 
!| Date
 
!| Date
 
!| New Hire Initials
 
!| New Hire Initials
 
!| Staff Initials
 
!| Staff Initials
 
|-
 
|-
−
|| Going to the warehouse (use carts, don't go through system evaluation)||  ||  ||  
+
|| Going to the warehouse (use carts)||  ||  ||  
 
|-
 
|-
 
|| Monitor Tetris ||  ||  ||  
 
|| Monitor Tetris ||  ||  ||  
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|-
 
|-
 
|| Paper Bins ||  ||  ||  
 
|| Paper Bins ||  ||  ||  
 +
|-
 +
|| Gaylords (where to set our boxes) ||  ||  ||
 +
|-
 +
|| Advanced Recycling/Deconstruction shelves ||  ||  ||
 
|-
 
|-
 
|| What to communicate with the warehouse staff about ||  ||  ||  
 
|| What to communicate with the warehouse staff about ||  ||  ||  
 
|-
 
|-
 
|}
 
|}
 +
  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
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|-
 
|-
 
|| To leave in the packaging or not in the packaging? Cords, no! Some other stuff, yes. ||  ||  ||
 
|| To leave in the packaging or not in the packaging? Cords, no! Some other stuff, yes. ||  ||  ||
−
|-
 
−
|| Wrapping cords for the store. ||  ||  ||   
 
 
|-
 
|-
 
|| Bringing items to the store ||  ||  ||  
 
|| Bringing items to the store ||  ||  ||  
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|| Items that the store likes/does not like ||  ||  ||  
 
|| Items that the store likes/does not like ||  ||  ||  
 
|-
 
|-
−
|| What to communicate with the store staff about (large donations, etc) ||  ||  ||  
+
|| What to communicate with the sales staff about (large donations, etc) ||  ||  ||  
 
|-
 
|-
 
|}
 
|}
 +
  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
|- style="background:black; color:white"
 
|- style="background:black; color:white"
−
!| Online Sales
+
!| Online Sales and Bulk Sales
 
!| Date
 
!| Date
 
!| New Hire Initials
 
!| New Hire Initials
 
!| Staff Initials
 
!| Staff Initials
 
|-
 
|-
−
|| Bringing items to online sales ||  ||  ||  
+
|| Sales priorities: 1. Thrift store, 2. Online sales, 3. Bulk Sales||  ||  ||  
 
|-
 
|-
−
|| Items that online sales likes ||  ||  ||  
+
|| Items that Online Sales likes ||  ||  ||  
 
|-
 
|-
−
|| What to communicate with online sales staff (Santiago) about ||  ||  ||  
+
|| What to communicate with Online Sales staff about ||  ||  ||  
 
|-
 
|-
−
|| Review online sales wiki ||  ||  ||
+
|| Items that Bulk Sales likes ||  ||  ||
 
|-
 
|-
−
|| Review online sales web page ||  ||  ||   
+
|| What to communicate with Bulk Sales about ||  ||  ||   
 
|}
 
|}
 +
 +
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
|- style="background:black; color:white"
 
|- style="background:black; color:white"
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!| Staff Initials
 
!| Staff Initials
 
|-
 
|-
−
|| Orientation to advanced testing '''E-Beth'''||  ||  ||
+
|| SDA ||  ||  ||
 +
|-
 +
|| Hardware [Advanced] testing (incoming, what they test, etc.) ||  ||  ||
 
|-
 
|-
−
|| Build (Meredith and Caitlin) ||  ||  ||   
+
|| Build ||  ||  ||   
 
|-
 
|-
−
|| Laptop Land (Dave) ||  ||  ||  
+
|| Laptops ||  ||  ||  
 
|-
 
|-
−
|| MacLand (Sergio and Caitlin) ||  ||  ||  
+
|| MacLand ||  ||  ||  
 
|-
 
|-
 
|}
 
|}
  
−
Sections to add:
 
−
When receiving gets crazy: large donations, receiving by yourself.
 
−
Admin: the receiving wiki category, printing stickers, printing and laminating signs
 
−
Email: the npa list, the receiving list
 
−
Maintaining the receiving area: cleaning, not leaving trash cans around
 
−
Opening receiving
 
−
Closing Receiving
 
−
Stocking the adoption classroom, hardware grants,
 
  
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| Admin
 +
!| Date
 +
!| New Hire Initials
 +
!| Staff Initials
 +
|-
 +
|| The Receiving Wiki Category ||  ||  ||
 +
|-
 +
|| [[Receiving Boxes]] ||  ||  ||
 +
|-
 +
|| Recycling E-Mail List (subscribe and explain) ||  ||  || 
 +
|-
 +
|| Printing 'Uncovered' Stickers ||  ||  ||
 +
|-
 +
|| Printing and Laminating Signs ||  ||  ||
 +
|-
 +
|}
  
−
 
+
==Valuable Lessons!==
−
 
 
−
[[Category:Receiving]]
 
−
[[Category:Hiring]]
 
−
[[Category:Howto]]
 
−
[[Category: Procedures]]
 
−
[[Category: Apprenticeship]]
 
−
 
 
−
==Training Guide==
 
−
New to [[Hardware Donations]]? Have no fear! This guide will teach you what you need to know to run [[:Category:Receiving|Receiving]] successfully and smoothly.
 
−
 
 
−
Your main responsibilities are to:
 
−
 
 
−
 
 
−
What else?
 
−
* Here are some other things to know about:
 
−
** [[Stream fishing|What to say to volunteers when they ask for stuff out of receiving]].
 
−
** On your admin hour, print m.ore [[Media:Uncovered.glabels|Uncovered Electronic Device labels]] onto double (the color printer upstairs) on Avery-5167 labels
 
−
* Update [[:Category:Receiving]] with documentation, because things change constantly!
 
−
* Participate in NPA and Front Desk Meetings.
 
−
* Post updates from the Staff FYI binder to the Receiving email list (receiving@lists.)
 
−
 
 
  
 
Lastly, here are some valuable lessons we've learned and want to pass along:
 
Lastly, here are some valuable lessons we've learned and want to pass along:
−
* It's not the end of the world if you recycle something you shouldn't have, or if you have things leftover when you're supposed to end your shift. There's always more stuff and always more volunteers tomorrow!
+
* It's not the end of the world if you recycle something you shouldn't have, or if you have things leftover when you're supposed to end your shift.
 
* People LOVE to repackage their stuff, so don't always assume what's in the box is what's pictured on the outside
 
* People LOVE to repackage their stuff, so don't always assume what's in the box is what's pictured on the outside
 
* Don't leave unlabeled bins around (especially ones that look like trash cans!): people will inevitably put a mix of stuff into it (trash, food, paper, electronics) and then you'll have to sort it out again. You've been warned.
 
* Don't leave unlabeled bins around (especially ones that look like trash cans!): people will inevitably put a mix of stuff into it (trash, food, paper, electronics) and then you'll have to sort it out again. You've been warned.
Line 356: Line 394:
  
  
−
Potential projects/improvements:
 
−
* Documentation for training boxes
 
−
* Staff FYI clipboard (add two? Make into a binder?)
 
−
* Basic testing
 
−
 
−
==Daily==
 
−
===Before Opening:===
 
−
* Put away any hardware left over from the night before and tally any dumps.
 
−
* [[Receiving Boxes|Empty any boxes]] that need it and replace boxes as necessary.
 
−
* Make sure that you have enough [[Media:Receiving-slip.gnumeric|donation tally sheets]] on each clip board (if not see if there are any that can erased at the front desk or print more) and make sure each clipboard has a sharpened pencil.
 
−
* Gather and clear all carts.
 
−
* Bring in the anti-dumping sandwich board.
 
−
*If appropriate, put out the big white tent.
 
−
 
−
===At the beginning of your shift:===
 
−
* Introduce yourself to all volunteers.
 
−
* Assess new volunteers' abilities and [[Hardware Donations Volunteer Training|train them]] accordingly.
 
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* Show volunteers that will be assisting with taking donations where things belong, including a quick tour of the building to show them monitor testing, evaluation, and printerland incoming.
 
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* Teach speaker, mice and keyboard testing, and answer related questions.
 
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===Throughout shift:===
 
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* Assist donors in unloading donations. Be available to answer questions donors have that volunteers may not have the answers to.
 
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* Assist volunteers in sorting smaller things, as well as dealing with larger hardware.
 
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* [[Where Full Boxes Go|Empty boxes]] on shelves as necessary, as well as the cardboard and paper.
 
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**Are things slow?
 
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***Tie up cords
 
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***Make sure all plastic bins have appropriate plastics in them
 
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***Go through boxes to make sure they have the appropriate things in them
 
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***Show someone how to do keyboard/mouse/speaker testing
 
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***Sweep floor
 
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***Purge room of dirty dishes
 
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===At closing:===
 
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* [[Receiving Boxes|Empty boxes]] as necessary.
 
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* Empty laptop lock box.
 
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* Turn off lights and shutdown testing computer and stereo system.
 
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* Thursday night = take out paper recycling
 
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* Leave a visible note indicating that any hardware leftover on the table, floor, or carts is not a dump.
 
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* Put the anti-dumping sandwich board out.
 
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===Other notes:===
 
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* Thursdays and Saturdays are adoption classes; do your best to have enough materials ready (i.e. 8 speaker sets, a combination of white and black keyboards, and a combination of black and white mice).
 
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[[Category:Instructor Checklist]]
 
 
[[Category:Receiving]]
 
[[Category:Receiving]]
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[[Category:Hiring]]
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[[Category:Howto]]
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[[Category: Procedures]]
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[[Category: NPA]]
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[[Category:Training]]

Latest revision as of 14:43, 15 August 2014

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Link

To find the Training Checklist for Sorting go to Sorting Training

New to Receiving? Have no fear! This guide will teach you what you need to know to keep things running smoothly.

Your main responsibilities are to:

  • Help Donors
  • Ensure Data Security Procedures are followed.
  • Manage flow of gizmos through the Receiving and Sorting areas:
  • Keep staff updated on changes in receiving and sorting
  • Ensure that Receiving and Sorting are well integrated with Free Geek's production, sales, and recycling areas:
  • Maintain sanity while being calm, positive, and fun.
  • Strive to improve the organization, training, and communication within receiving/sorting and with other areas.


Checklist

This is a training checklist for new Receiving staff members and interns. Print it out and keep it in the binder in Receiving until the new staff member/intern is fully trained.

New staff member/intern's name: __________________________________

Trainer's Name: _____________________________________


Receiving Basics Date New Hire Initials Staff Initials
The 3 Priorities (Assisting the Donor, Clearing the Carts, Sorting)
Assisting the Donor
Tallying
OR E-Cycles Training and Stickering (see Ewaste Training)
Identifying tricky gizmos (e.g systems vs. servers, copiers vs. multi-function printers, etc.)
Working with Runners to send carts to Sorting
Secure Data Area (SDA) Incoming


Receiving (Including how to sort/empty each box) Date New Hire Initials Staff Initials
Store, Bulk Sales, Online Sales
Network Devices
Dead Cords
Accessories
Copper Bearing Materials (CBM)
Cardboard boxes and paper recycling
Garbage
A/V Incoming Area
Speaker Testing


Health and Safety in Receiving Date New Hire Initials Staff Initials
Review Safety Procedures in Receiving
Review Hazardous chemicals list
Safe Lifting
Carts
Avoiding tripping hazards in standing/walking areas
Safe Stacking Procedures in SDA and A/V incoming area
Broken/Open CRT Monitors
Broken Fluorescent Light Bulbs
Leaking Batteries
Mercury bearing thermostats or thermometers
What we don't accept due to safety concerns


Data Security Date New Hire Initials Staff Initials
Explain why data security is important
Laptops (to SDA --no power supplies)
Hard drives (to SDA)
External hard drives (to SDA--with cord)
Cell phones, PDAs, Digital Cameras, flash drives, etc. (to the Lock Box in Receiving)
Tivos, DVRs, and other misc. with potential hard drives (to SDA)
XBox 360, Playstation 3, other newer gaming systems (to SDA)
CDs/DVDs (shred/cut if home-made) and other media


Opening Receiving Date New Hire Initials Staff Initials
Bring in "No Dumping" sandwich board
Bring in and tally any dumps
Check Receiving calendar, notes, email on laptop
Check to make sure we have enough tally slips and request more from the Front Desk if necessary
Request more "uncovered" stickers if necessary
Empty full boxes and/or replace boxes as needed
Tidy and clean the area as needed
Introduce yourself to Runners
Assess Runners' abilities (check schedule to verify) and train them accordingly


During a Shift Date New Hire Initials Staff Initials
Watch the door for incoming donations
Be available to answer questions from volunteers
Sort and empty boxes that are filling up
Make sure safety protocols are being followed
Communicate with appropriate staff/areas about unusual gizmos
If it's slow, test speakers, DVD players, and headphones
Tidy and clean the area as needed


Closing Receiving Date New Hire Initials Staff Initials
Put out "No Dumping" sandwich board
Close and lock doors at 6:00pm
Empty lock box and bring to SDA
Take paper recycling out on Thursday
Double check that no hard drives (or other data-bearing devices) are left out
Make sure any last-minute donations are tallied and send carts to Sorting
Turn off laptop and Walkie Talkie
Turn off lights
Double check that doors are locked securely


Large Donations and Staffing Receiving Alone Date New Hire Initials Staff Initials
Large Donations - Tallying Covered and Uncovered items (see Handling Large Donations at Receiving)
Organizing and tallying the carts, handing off to Runners
Using Runners to deliver full boxes
Consolidating carts
Who and When to ask for help


When Things Are Slow Date New Hire Initials Staff Initials
Sorting and bagging batteries
QCing boxes
Basic testing - Computer Speakers, DVD Players, Headphones
Cleaning the area (sweep, put away extra cups, remove stuff from under the table and in corners)
Who and when to ask for Slow Time Tasks
Cleaning up A/V incoming area (culling VCRs & DVD players without remotes)


Basic Testing Date New Hire Initials Staff Initials
Computer Speakers and Headphones
DVD Players


Sorting and Recycling Date New Hire Initials Staff Initials
Going to the warehouse (use carts)
Monitor Tetris
Steel bin
Cardboard bin
Paper Bins
Gaylords (where to set our boxes)
Advanced Recycling/Deconstruction shelves
What to communicate with the warehouse staff about


The Store Date New Hire Initials Staff Initials
Tour the store--see what they sell.
Explain why the store is important to Free Geek and Receiving's role in generating funds.
To leave in the packaging or not in the packaging? Cords, no! Some other stuff, yes.
Bringing items to the store
Items that the store likes/does not like
What to communicate with the sales staff about (large donations, etc)


Online Sales and Bulk Sales Date New Hire Initials Staff Initials
Sales priorities: 1. Thrift store, 2. Online sales, 3. Bulk Sales
Items that Online Sales likes
What to communicate with Online Sales staff about
Items that Bulk Sales likes
What to communicate with Bulk Sales about


Other Areas Date New Hire Initials Staff Initials
SDA
Hardware [Advanced] testing (incoming, what they test, etc.)
Build
Laptops
MacLand


Admin Date New Hire Initials Staff Initials
The Receiving Wiki Category
Receiving Boxes
Recycling E-Mail List (subscribe and explain)
Printing 'Uncovered' Stickers
Printing and Laminating Signs

Valuable Lessons!

Lastly, here are some valuable lessons we've learned and want to pass along:

  • It's not the end of the world if you recycle something you shouldn't have, or if you have things leftover when you're supposed to end your shift.
  • People LOVE to repackage their stuff, so don't always assume what's in the box is what's pictured on the outside
  • Don't leave unlabeled bins around (especially ones that look like trash cans!): people will inevitably put a mix of stuff into it (trash, food, paper, electronics) and then you'll have to sort it out again. You've been warned.
  • Ask lots of questions and write down who said what, because everyone has a slightly different idea of things.
  • The "handoff" is your friend :)
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