Difference between revisions of "Setting up an RT queue and a Mailman list to work together"

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How to set up a queue and email list for FOOBAR:

On wasp (mailman server)

Set up the mailman list FOOBAR@lists.freegeek.org
Goto "http://lists.freegeek.org/admin/FOOBAR/privacy/sender" and add the following to the "List of non-member addresses whose postings should be automatically accepted." field:
- FOOBAR@todo.freegeek.org
- FOOBAR-comment@todo.freegeek.org
Privacy->Sender page should be set to allow implicit addresses

On george (mail server) as root

Add an alias to to the LDAP database like this:

 ./ldap-addalias.sh FOOBAR FOOBAR@todo.freegeek.org

On art (RT server) as root

Add email aliases to /etc/aliases like this:

 FOOBAR: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam FOOBAR correspond"
 FOOBAR-comment: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam FOOBAR comment"

Run this command:

 newaliases

In RT as an administrator

Create a user:
- Username = FOOBAR-user
- Email address = FOOBAR@lists.freegeek.org
- Real name = Fake FOOBAR user
- Allow the user to be granted rights
Set up a queue called FOOBAR and:
- Set the Reply Address to FOOBAR@todo.freegeek.org
- Set the Comment Address to FOOBAR-comment@todo.freegeek.org
- Give the appropriate group (probably fgcore) the regular RT Permissions
- Add FOOBAR-user as an admin-cc watcher to the FOOBAR queue
- Give FOOBAR-user the right to create and reply to tickets

Test it

Send a message to FOOBAR@freegeek.org
Wait a while and check the FOOBAR RT queue
Check the mailman archives for FOOBAR

@@ Line 1: / Line 1: @@
+{{Migrated}}
+[https://docs.google.com/document/d/1V1A2rFBq83cHcHDGHzMQ-Y61THs0kwT-HH5AAugy2VM/edit?usp=sharing Link]
 How to set up a queue and email list for ''FOOBAR'':
-== On haibane (mailman server) ==
+== On wasp (mailman server) ==
 * Set up the mailman list ''FOOBAR''@lists.freegeek.org
-* Goto http://lists.freegeek.org/admin/FOOBAR/privacy/sender and add "rt@todo.freegeek.org" to the "List of non-member addresses whose postings should be automatically accepted." field
+* Goto <nowiki>"http://lists.freegeek.org/admin/FOOBAR/privacy/sender"</nowiki> and add the following to the "List of non-member addresses whose postings should be automatically accepted." field:
+** ''FOOBAR''@todo.freegeek.org
+** ''FOOBAR''-comment@todo.freegeek.org
+* Privacy->Sender page should be set to allow implicit addresses
-== On waitron (mail server) as root ==
+== On george (mail server) as root ==
-* Add an alias to /etc/postfix/virtual_alias like this:
+* Add an alias to to the LDAP database like this:
-   ''FOOBAR''@freegeek.org ''FOOBAR''@todo.freegeek.org
+   ./ldap-addalias.sh ''FOOBAR'' ''FOOBAR''@todo.freegeek.org
-* Run this command:
-  postmap /etc/postfix/virtual_alias
-== On todo (RT server) as root ==
+== On art (RT server) as root ==
-* Add email aliases to /etc/aliases/ like this:
+* Add email aliases to /etc/aliases like this:
-   ''FOOBAR'': "|/usr/bin/rt-mailgate --queue ''FOOBAR'' --action correspond --url http://localhost/rt/"
+   ''FOOBAR'': "|/usr/bin/procmail -m /etc/request-tracker4/checkspam ''FOOBAR'' correspond"
-   ''FOOBAR''-comment: "|/usr/bin/rt-mailgate --queue ''FOOBAR'' --action comment --url http://localhost/rt/"
+   ''FOOBAR''-comment: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam ''FOOBAR'' comment"
 * Run this command:
    newaliases
@@ Line 25: / Line 29: @@
 ** Allow the user to be granted rights
 * Set up a queue called ''FOOBAR'' and:
+** Set the Reply Address to ''FOOBAR''@todo.freegeek.org
+** Set the Comment Address to ''FOOBAR''-comment@todo.freegeek.org
 ** Give the appropriate group (probably fgcore) the regular [[RT Permissions]]
-** Add ''FOOBAR''-user as an admin-cc watcher to the ''FOOBAR'' queue\
+** Add ''FOOBAR''-user as an admin-cc watcher to the ''FOOBAR'' queue
 ** Give ''FOOBAR''-user the right to create and reply to tickets
@@ Line 35: / Line 41: @@
 [[Category: Howto]]
-[[Category:ASS]]
+[[Category:Technocrats]]
-[[Category:Coders]]