Difference between revisions of "System Warranty"
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==The Text== | ==The Text== | ||
Here's what it actually says on the paper we hand to people. | Here's what it actually says on the paper we hand to people. | ||
| − | + | ===Front=== | |
<onlyinclude> | <onlyinclude> | ||
| − | Free Geek warranties the original hardware on this system for | + | Free Geek warranties the original hardware on this system for six months from the date of purchase. We will repair or replace defective hardware and ensure that the system and its components function under current, long term support releases of the Ubuntu operating system (currently version 10.04). Changes to the original system hardware may void this warranty. |
| − | If, during this period, the system has a hardware issue that cannot be resolved or repaired, Free Geek will issue a Store Credit for the full purchase amount of the system. Any replacement system purchased with this credit will be treated as a separate transaction and will be covered for an additional | + | If, during this period, the system has a hardware issue that cannot be resolved or repaired, Free Geek will issue a Store Credit for the full purchase amount of the system. Any replacement system purchased with this credit will be treated as a separate transaction and will be covered for an additional six month period. |
| − | This warranty only covers hardware. We cannot determine whether issues are hardware or software problems unless the issue can be demonstrated using the Ubuntu operating systems we support. We cannot diagnose problems in any other Operating Systems. | + | This warranty only covers hardware. We cannot determine whether issues are hardware or software problems unless the issue can be demonstrated using the Ubuntu operating systems we support. We cannot diagnose problems in any other Operating Systems. |
If you install another Operating System, you will need to boot the machine under Ubuntu before we can diagnose the source of the problem. For this purpose, we include an Ubuntu boot CD with each system we sell, which will allow you to boot from the CD without installing anything to your hard drive. | If you install another Operating System, you will need to boot the machine under Ubuntu before we can diagnose the source of the problem. For this purpose, we include an Ubuntu boot CD with each system we sell, which will allow you to boot from the CD without installing anything to your hard drive. | ||
| − | Systems which are returned because of issues outside of this warranty may be subject to a 20% restocking fee. | + | Systems which are returned because of issues outside of this warranty may be subject to a 20% restocking fee. For more details please speak with a Thrift Store staff member. |
For information on how to contact Free Geek's Tech Support department, please see details on opposite side of this page. | For information on how to contact Free Geek's Tech Support department, please see details on opposite side of this page. | ||
| + | </onlyinclude> | ||
| + | |||
| + | ===Back=== | ||
| + | <onlyinclude> | ||
| + | We provide Technical Support on systems for one year from the date of purchase, provided no major changes to the hardware have been made and that the system has a current Long Term Support version of the Ubuntu operating system installed (currently 10.04). | ||
| + | |||
| + | Systems purchased in the store are supported on a pay-as-you-go basis for $10 an issue. Hardware costs extra. | ||
| + | |||
| + | Free Geek Tech Support is available from '''Noon to 5:45 PM, Tuesday through Saturday.''' | ||
| + | |||
| + | To receive tech support, be sure your computer is covered by our policy above, and do one of the following: | ||
| + | * '''Call (503)232-9350 and press option 6'''. If your call is not answered (you call outside of tech support hours, or the support techs are busy) please leave a message with your name, phone number, and a short description of your problem. | ||
| + | * Send an email to '''support@freegeek.org'''. Be sure to include contact information and a short description of the problems you’re experiencing. | ||
| + | * Stop in! You can drop off your system at the Front Desk during Free Geek's open hours (Tuesday through Saturday, 10-6), provided that it is covered by our Tech Support Policy, as stated above. You may be asked to leave your machine, as we process systems on a first-come, first-serve basis. Depending on current demand and the work required, it may take a few days to resolve your issue. | ||
</onlyinclude> | </onlyinclude> | ||
Revision as of 14:09, 17 April 2012
Background
This is the basic system warranty we've offered for a while. The history of it can be found in the history page of the printable file, here
The current, printable version (double-sided, with Tech Support info on back) is on Dead Trees, or here Make sure to update both this page, and the printable version so they match exactly. srlsy.
The Text
Here's what it actually says on the paper we hand to people.
Front
Free Geek warranties the original hardware on this system for six months from the date of purchase. We will repair or replace defective hardware and ensure that the system and its components function under current, long term support releases of the Ubuntu operating system (currently version 10.04). Changes to the original system hardware may void this warranty.
If, during this period, the system has a hardware issue that cannot be resolved or repaired, Free Geek will issue a Store Credit for the full purchase amount of the system. Any replacement system purchased with this credit will be treated as a separate transaction and will be covered for an additional six month period.
This warranty only covers hardware. We cannot determine whether issues are hardware or software problems unless the issue can be demonstrated using the Ubuntu operating systems we support. We cannot diagnose problems in any other Operating Systems.
If you install another Operating System, you will need to boot the machine under Ubuntu before we can diagnose the source of the problem. For this purpose, we include an Ubuntu boot CD with each system we sell, which will allow you to boot from the CD without installing anything to your hard drive.
Systems which are returned because of issues outside of this warranty may be subject to a 20% restocking fee. For more details please speak with a Thrift Store staff member.
For information on how to contact Free Geek's Tech Support department, please see details on opposite side of this page.
Back
We provide Technical Support on systems for one year from the date of purchase, provided no major changes to the hardware have been made and that the system has a current Long Term Support version of the Ubuntu operating system installed (currently 10.04).
Systems purchased in the store are supported on a pay-as-you-go basis for $10 an issue. Hardware costs extra.
Free Geek Tech Support is available from Noon to 5:45 PM, Tuesday through Saturday.
To receive tech support, be sure your computer is covered by our policy above, and do one of the following:
- Call (503)232-9350 and press option 6. If your call is not answered (you call outside of tech support hours, or the support techs are busy) please leave a message with your name, phone number, and a short description of your problem.
- Send an email to support@freegeek.org. Be sure to include contact information and a short description of the problems you’re experiencing.
- Stop in! You can drop off your system at the Front Desk during Free Geek's open hours (Tuesday through Saturday, 10-6), provided that it is covered by our Tech Support Policy, as stated above. You may be asked to leave your machine, as we process systems on a first-come, first-serve basis. Depending on current demand and the work required, it may take a few days to resolve your issue.