Difference between revisions of "Tech Support Policy"

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*More information can be found on the Tech Support Policy [http://wiki.freegeek.org/index.php/Basic_Tech_Support_for_FreekBoxen here].
 
*More information can be found on the Tech Support Policy [http://wiki.freegeek.org/index.php/Basic_Tech_Support_for_FreekBoxen here].
 
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== Dropoff Policy ==
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(taken from notice on door)
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By bringing an item to us you are agreeing to the policies laid out below.
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We take no responsibility for any item left outside our scheduled hours or when the door is closed.
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We reserve the right to change these policies at any time.
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These policies do not constitute any form of guarantee or indemnity. All items are left at your own risk.
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We require a copy of your yellow ticket or photo id to return an item from tech support.
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We do not guarantee to fix your computer and do not replace machines out of warranty or on demand in warranty.
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Anything left for more than 45 days WILL be recycled. We reserve the right to dispose of any thing we have not explicitly agreed to take in or if is unfixable.
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We take the following items only:
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Computer/Desktop Towers
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Laptops + Power supplies
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Components you want us to install.
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We will not take responsibility for anything else unless we explicitly agreed or asked you for them.
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This includes, but is not limited to: laptopbags, power cords, monitors, printers keyboards, mice, CD's and DVD's and USB devices we are not installing.
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YOU LEAVE THESE ITEMS AT YOU OWN RISK AND WE RESERVE THE RIGHT TO DISPOSE OF THESE ITEMS AT ANY TIME UNLESS WE HAVE ASKED YOU FOR THEM.
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[[Category:Thrift Store]]
 
[[Category:Thrift Store]]
 
[[Category:Tech support]]
 
[[Category:Tech support]]

Revision as of 13:19, 2 March 2013

This is a page concerning a policy or procedure in development.
Once fleshed out, we'll consider it for adoption as official policy at Free Geek.


  • We provide free Technical Support on systems for the warranty period, provided that the original Operating System (Xubuntu 12.04 or Ubuntu 10.04) is still installed and no major changes to the hardware have been made, Store brought systems are warrantied for 6 months (this does not apply to servers and non-Intel Macs.
  • After the warranty period boxes are supported on a pay-as-you-go basis for $10 an issue for 1 year. Hardware costs extra. We can only help solve your tech support issues if the original operating system that came with your machine is still installed. Any systems beyond this will be dealt with only at our discretion. we reserve the right to refuse to work on a system.
  • Free Geek Tech Support is available from Noon to 5.45 PM, Tuesday through Saturday wit hlunch time closing generally between 1 and 1.30pm.
  • To receive tech support, be sure your computer is covered by our policy above, and do one of the following:
    • Call (503)232-9350 and press option 6. If your call is not answered (you call outside of tech support hours, or the support techs are busy) please leave a message with your name, phone number, and a short description of your problem.
    • Send an email to support@freegeek.org. Be sure to include contact information and a short description of the problems you’re experiencing.
    • Stop in! We’d be happy to help you in person during Tech Support's open hours. You can also drop off your system at the Front Desk during Free Geek's open hours (Tuesday through Saturday, 10-6), provided that it is covered by our tech support policy above.
  • More information can be found on the Tech Support Policy here.


Dropoff Policy

(taken from notice on door)

By bringing an item to us you are agreeing to the policies laid out below.

We take no responsibility for any item left outside our scheduled hours or when the door is closed.

We reserve the right to change these policies at any time. These policies do not constitute any form of guarantee or indemnity. All items are left at your own risk.

We require a copy of your yellow ticket or photo id to return an item from tech support.

We do not guarantee to fix your computer and do not replace machines out of warranty or on demand in warranty.

Anything left for more than 45 days WILL be recycled. We reserve the right to dispose of any thing we have not explicitly agreed to take in or if is unfixable.

We take the following items only: Computer/Desktop Towers Laptops + Power supplies Components you want us to install.

We will not take responsibility for anything else unless we explicitly agreed or asked you for them.

This includes, but is not limited to: laptopbags, power cords, monitors, printers keyboards, mice, CD's and DVD's and USB devices we are not installing.

YOU LEAVE THESE ITEMS AT YOU OWN RISK AND WE RESERVE THE RIGHT TO DISPOSE OF THESE ITEMS AT ANY TIME UNLESS WE HAVE ASKED YOU FOR THEM.

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