Difference between revisions of "Tech Support"
Jump to navigation
Jump to search
| Line 1: | Line 1: | ||
| − | + | Free Geek tech support is offered free of charge to: | |
| − | + | * Adopters and hardware grant recipients for one year | |
| + | * Thrift store customers for 90 days after original purchase | ||
| − | + | This support includes replacement of defective parts if necessary, but does not include any guarantee that programs or hardware added by the user will function. We will repair or replace defective hardware and ensure that the system and its components function under current, Long Term Support releases of the Ubuntu operating system, currently 8.04 and 10.04. Changes to the original system hardware may void this warranty. | |
| − | + | {|cellspacing="1px" style="background-color:#f8fcff" | |
| − | + | | width="70%" style="border: 1px solid #6688AA; background-color:#FFFFFF; padding:1em;" valign="top"| | |
| − | |||
| − | |||
| − | + | = Contact Info and Hours = | |
| + | {{Template:Tech Support Hours}} | ||
| + | * By phone - call the main Free Geek number during support hours - {{phone}} option 6 | ||
| + | * Walk in - Come to the reception area during tech support hours and they will direct you back to the tech support area. Please fill out an intake form clearly and completely | ||
| + | * Email - send an email to support AT freegeek.org | ||
| − | == Who is Tech Support? | + | |width="30%" align="left" style="border: 1px solid #6688AA; background-color:#efefef;padding:1em;" valign="top" | |
| + | ==Pages related to Tech Support== | ||
| + | ; [http://todo.freegeek.org/ RT] | ||
| + | : Our ticket tracking system. See the Tech Support queue. | ||
| + | ; [https://help.ubuntu.com/ Official Ubuntu Documentation] | ||
| + | : A great repository of how-tos and support topics | ||
| + | ; [http://ubuntuforums.org/ http://ubuntuforums.org/] | ||
| + | : User forums | ||
| + | ; [http://wiki.freegeek.org/index.php/Category:Tech_support Tech Support Category] | ||
| + | : Internally created documentation | ||
| + | ; [[Tech Support Orientation]] | ||
| + | ; [[Tech Support Howto]] | ||
| + | : For learning how to work in tech support | ||
| + | |} | ||
| + | {|cellspacing="1px" style="background-color:#f8fcff" | ||
| + | |||
| + | | width="100%" style="border: 1px solid #6688AA; background-color:#FFFFFF; padding:1em;" valign="top"| | ||
| + | |||
| + | = Services = | ||
| + | Many services covered under warranty we can provide for free, but we occasionally need to charge a fee for difficult or non-standard support. When we cannot support an issue, we can refer interested parties to outside agencies. | ||
| + | == Stuff We Support == | ||
| + | === Software === | ||
| + | * Ubuntu | ||
| + | * Restoring the original configuration of a system ($10) | ||
| + | * Updating to later versions | ||
| + | * Driver installation (subject to availability) | ||
| + | * Software to make media work | ||
| + | * Data transfer to a Free Geek system ($20) | ||
| + | * Wireless devices without native driver (we'll try!) | ||
| + | ===Hardware=== | ||
| + | * Easy to install hardware from the store | ||
| + | * Printers from the store | ||
| + | * 3G/WiMax configuration | ||
| + | * Your computer | ||
| + | |||
| + | == Stuff We Don't Support == | ||
| + | * Windows | ||
| + | * Apple operating systems (OSX, etc.) | ||
| + | * WINE | ||
| + | * Home networking | ||
| + | * Consultation | ||
| + | * Anything you broke | ||
| + | * Systems not from Free Geek | ||
| + | * Hardware without available drivers | ||
| + | * Aesthetic concerns (loud, ugly, smells) | ||
| + | * Parts not from the thrift store | ||
| + | * Gross negligence on your part | ||
| + | |||
| + | = Who is Tech Support? = | ||
Look [http://freegeek.org/tech-support-calendar here] for the support techs' calendar. | Look [http://freegeek.org/tech-support-calendar here] for the support techs' calendar. | ||
; | ; | ||
| Line 22: | Line 73: | ||
* [[User:kevinr|Kevin Roach]] | * [[User:kevinr|Kevin Roach]] | ||
* [[User:Ryan|Ryan Roler]] | * [[User:Ryan|Ryan Roler]] | ||
| − | * | + | * David Nguyen |
* [[User:Luiz | Luiz]] | * [[User:Luiz | Luiz]] | ||
* [[User:Sophia | Sophia]] | * [[User:Sophia | Sophia]] | ||
| Line 31: | Line 82: | ||
* Nick Radmaker | * Nick Radmaker | ||
| − | + | |} | |
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
[[Category:Structure]] | [[Category:Structure]] | ||
[[Category:Programs]] | [[Category:Programs]] | ||
[[Category:Tech support]] | [[Category:Tech support]] | ||
| − | |||
| − | |||
| − | |||
Revision as of 12:55, 12 August 2010
Free Geek tech support is offered free of charge to:
- Adopters and hardware grant recipients for one year
- Thrift store customers for 90 days after original purchase
This support includes replacement of defective parts if necessary, but does not include any guarantee that programs or hardware added by the user will function. We will repair or replace defective hardware and ensure that the system and its components function under current, Long Term Support releases of the Ubuntu operating system, currently 8.04 and 10.04. Changes to the original system hardware may void this warranty.
Contact Info and HoursTech Support Hours are from noon to 5.45 pm, Tuesday through Saturday or by appointment. We are closed, to walk in customers, for lunch from 1-1.30pm.
|
|
ServicesMany services covered under warranty we can provide for free, but we occasionally need to charge a fee for difficult or non-standard support. When we cannot support an issue, we can refer interested parties to outside agencies. Stuff We SupportSoftware
Hardware
Stuff We Don't Support
Who is Tech Support?Look here for the support techs' calendar.
|