Difference between revisions of "Tech Support"
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== Contact Info and Hours == | == Contact Info and Hours == | ||
{{Template:Tech Support Hours}} | {{Template:Tech Support Hours}} | ||
− | * By phone - call the main Free Geek number during support hours - {{phone}} option 6 | + | * '''By phone''' - call the main Free Geek number during support hours - {{phone}} option 6. If you call outside of our regular hours, please leave a message with your name, phone number and a description of your problem. We will call you back as quickly as we can. |
− | * Walk in - Come to the reception area during tech support hours and they will direct you back to the tech support area. Please fill out an intake form clearly and completely | + | * '''Walk in''' - Come to the reception area during tech support hours and they will direct you back to the tech support area. Please fill out an intake form clearly and completely |
− | * Email - send an email to support AT freegeek.org | + | * '''Email''' - send an email to support AT freegeek.org |
|width="30%" align="left" style="border: 1px solid #6688AA; background-color:#efefef;padding:1em;" valign="top" | | |width="30%" align="left" style="border: 1px solid #6688AA; background-color:#efefef;padding:1em;" valign="top" | |
Revision as of 11:52, 25 October 2011
Free Geek tech support is offered free of charge to:
- Adopters and hardware grant recipients for one year
- Thrift store customers for 90 days after original purchase
This support includes replacement of defective parts if necessary, but does not include any guarantee that programs or hardware added by the user will function. We will repair or replace defective hardware and ensure that the system and its components function under current, Long Term Support releases of the Ubuntu operating system, currently 10.04. Changes to the original system hardware may void this warranty.
Contact Info and HoursTech Support Hours are from noon to 5.45 pm, Tuesday through Saturday or by appointment. We are closed, to walk in customers, for lunch from 1-1.30pm.
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ServicesMany services covered under warranty we can provide for free, but we occasionally need to charge a fee for difficult or non-standard support. When we cannot support an issue, we can refer interested parties to outside agencies. Stuff We SupportSoftware
Hardware
Stuff We Don't Support
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