Tech Support (PPS)

Program Basics

• Program Name: Tech Support
• Program Description:

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• What best describes this program?
  • Primarily meets program needs (expected to cost more money than it makes)
• Why does Free Geek need this program?

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Job Position Basics

• Would there be a dedicated staff position associated with this program? YES
• Position Title: Tech Support Coordinator
• Job Description:

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Costs and potential costs

• What are the expected financial staffing costs of the program? (Include all costs to the organization such as salary, payroll taxes, and benefits.)

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• What other costs are associated with the program? (Include costs of materials needed, etc.)

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• If there will be a dedicated staff position, how much time would be needed for training?
  • How much time would existing staff need to put in? _____________ hours @
  • How time would existing volunteers need to put in? _____________ hours @
• Once the program is up and running how many staff how many hours per week would it take?
  • In paid staff time? _____________ hours/week @
  • In volunteer time? _____________ hours/week @
• Outline the intangible costs for the position and program:

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• Are there any possible negative impacts on Free Geek's mission, and if so what?

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• How will this program affect other programs and staff positions currently in effect?

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• How will this program affect other programs and staff positions being considered?

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Benefits

• Would the program generate income? YES / NO @
  • If yes, how much income would be expected once the program is up and running? $ @ / month
  • If yes, how long would it take for the program to get to that point? @
• How does the program support the mission of Free Geek?

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Measuring Success

• How can the success of the program be measured?

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• For most income generating positions, the costs initially outweigh the benefits. If this is an income generating program, how long until it is expected to break even?

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• Outline a plan for implementing the program:

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