Running the Store

Here's a list of stuff to do if you're running the Thrift Store. Use your store volunteers well. Don't forget to check out our Store Prices (although they should be posted by the register as well).

This article was completely out-of-date, so here's a first stab at a rewrite:

Preparing the Store for Opening

• Vacuum
• Reload Monitors
• Reload cards, printers, etc, time permitting
• Tidy and merchandise

End of day Closing Procedures

• Doing the till, see [Opening and closing out the till]
• Bring in Free Table
• Turn off Everything
• Secure and lock

About Work Modes

Like any job, there is a regular basket of tasks that come up in running the store. By having defined modes, it is both easier to describe these baskets as well simplifying thinking about streamlining them. Finally, having defined modes, and notably, making them easy to teach is the holy grail of increasing volunteerism in the store. This is important because it is very difficult to both maximize sales and efficiency while improving processes and moving the store forward.

Cashiering

• Processing Transactions, remember to avoid common mistakes by consulting this handy list. Also, remember no person can handle cash if they are not approved by staff and added to the cash handling list.
• Upholding general policy, see here for the main policy page
• Upholding volunteer discount policy, see here for more information of limits to discounts

Sorting, Pricing, and Shelving

The initial sort

Sorting

Pricing

Shevling

Answering questions/steering

Warranty/exchanges - link Volunteer Discount - link Customers seeking tech support/consultation on a computer purchased at Free Geek. Customers seeking tech support/consultation on individual parts

Selling Computers

This really should be a simple triage, since there is one

Improving the Store

You can make things look better You can make things work better

The Most Annoying Problems and How to Deal with Them

More customers than you are able to he