Volunteer Desk Checklist
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- Area Opener: _________________ Date: _________________
Volunteer Desk Pre-Opening Tasks | Initials |
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Stock bathrooms with paper towels and toilet paper | |
Make coffee | |
Put previous day's staff schedule (3-hole punch, 1st) into notebook | |
Put previous day's volunteer schedules (3-hole punch, 1st) into notebook | |
Put out current volunteer schedule sheets for build and adoption. | |
Review all emails to "frontdesk@..." for cancellations, group volunteering, etc. Make calls & edit schedule accordingly. | |
Review phone messages, return calls, send messages to staff as needed, check schedule sheet and record cancellations as needed. | |
Make reminder calls for: Adoption Classes, Hardware ID sessions, Command Line, and monthly classes. | |
Prepare Staff Schedule sheet. Color code: prebuild (pink), recycling (green) and hardware donations (yellow). Wait until just before we open to print the daily staff schedule. |
Volunteer Desk During the Day Tasks | Initials |
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Check all bags that come in the door. | |
Check in volunteers by putting a check mark next to their name on the sign-up sheet. If they walk in to fill an empty slot, make sure their names are written on the sign-up sheets with a check mark at the time of walk in. | |
Schedule volunteers. (See Scheduling Exceptions.) | |
Log volunteer hours. | |
Enter volunteer information during/after tour. | |
Put pre-assigned groups from our Group volunteering page onto the adoption schedule weekly. See wiki: Group_Volunteering_Policy for more info or talk to Darryl. | |
Check the Summer break groups and block out their shifts on the adoption schedule. | |
Schedule volunteers for classes. Write their name & phone number in the classbook. Fill out a reminder card for them. | |
Schedule and teach people Cleaning. | |
Schedule large tours | |
Check messages throughout the day | |
Ensure the scheduled tour guide is available. | |
Follow tech support intake and outgoing procedures | |
Print Build and Adoption Packets and Group Volunteering forms | |
Every Tuesday Print new schedule pages (Don't forget the class schedules), adoption & build packets, volunteer brochures(Do this on Tuesday and Thursday), build status sheets, new volunteer forms, tech support forms - all as needed | |
Notify Valerie if almost out of white volunteer cards | |
Notify Valerie or Liane when low on coffee supplies or office supplies. Do not wait until you are out. There is a lag time. | |
Check and add printer paper if needed. |
Volunteer Desk Closing Tasks | Initials |
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Put pens, pencils, scissors, etc. back where they belong. | |
Take cups and plates from front desk area to kitchen. | |
Put all binders back where they belong. | |
Turn off all computers | |
Clean up food & dishes |
- Area Closer: ________________