Difference between revisions of "Front Desk"

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The Front Desk may refer to either the Volunteer Desk or the Donor Desk. The term may also refer to the lobby area where both desks are located. Basic resources regarding the Front Desk are located here.
  
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Many skilled people ([[Volunteer Cashiers Policy|volunteers]] and [[Staff Collective|staff]]) sit at the front desk and make it work. If you have any ideas about how to make the front desk look better, check out the [[Front Desk Beautification]] page.
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=Volunteer Desk=
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*[[Volunteer Desk Orientation]]
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*[[Volunteer Desk Checklist]]
  
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==Must Do Tasks==
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=Donor Desk=
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If you're working at the front desk, you have to be sure these get done:
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*[[Donor Desk Orientation]]
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* [[Printing from the Front Desk | Printing]] stuff.
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*[[Donor Desk Checklist]]
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* Taking donations and making a [[Donation Receipt]] and [[Processing Monetary Donations]]
 
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* [[Answering the phone]]
 
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* see phone system howto
 
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* Making reminder calls for [[FreekBox Adoption Class]]es and [[Basic Linux Command Line for Builders|Command Line classes]].
 
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* Make sure there are build and adopter packets for the noon and 6pm tours
 
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* Picking up [[phone messages]] and handle them
 
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* Sign volunteers up for shifts and classes (be sure to get volunteer number and phone number on signups for classes)
 
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* Teach [[Data Entry]]
 
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* [[Supplies]]
 
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* [[Cleaning]]
 
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* [[Regularly Scheduled Tour Guides]]
 
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* Occasional [[Community Service Procedure |community service]] volunteer processing.  '''Please go to [[Community Service Procedure |this link]].'''
 
  
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==Other Tasks==
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=Office Support Internship=
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*[[Office Support Volunteer Intern]] - Job Description
  
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===Pre-Opening Tasks===
 
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*Review and respond to [http://web.freegeek.org/mail/src/login.php e-mails]
 
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*Review and record phone messages
 
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*Answer messages as needed
 
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**Return calls
 
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**Send [http://web.freegeek.org/mail/src/login.php e-mail] messages to staff or committees as needed
 
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**Check schedule sheet and record cancellations as needed
 
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**Call to reschedule appointments as needed
 
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*Reminder calls for classes
 
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*Set up cash drawer
 
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*Check supplies (Tuesday afternoon) and prepare supply run list e-mail
 
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*Check receiving donation forms supply and print new forms as needed
 
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*check and add printer paper if needed.
 
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*make 20 copies of FG flyer found on deadtrees.
 
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===Tasks Done During Work Hours===
 
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* Check in builders, adopters and volunteers
 
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* Schedule builders and adopters
 
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* Prepare for noon/6pm tour (get packets ready to hand out)
 
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* Prepare build, adoption, and class schedule sheets - 3 weeks in advance
 
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* Prepare documents for data entry (regular and special adoption program)
 
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** Check documents for missing information
 
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** Provide missing information and put them in respective data entry folder
 
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** Put like pages (i.e. all monitor sheets) into one group
 
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* Entering [http://data/volunteer_tasks/by_volunteer volunteers hours]
 
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* Entering [[Volunteer Intake Howto | Volunteer]] information
 
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* Scheduling volunteer shifts
 
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* Find volunteer for data entry
 
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* Overseeing volunteers doing [[Data Entry]]
 
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* [[Invoicing Donors]]
 
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* [[PayPal and/or on-line Donations]]
 
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* Check build status book for missing information and alphabetize pages if needed
 
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* Review and update [http://todo.freegeek.org/index.html RT] tickets as needed
 
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* Process PCC students and Community Service Volunteers from each tour
 
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* Remove Free Geek's fax number from unwanted solicitation faxs
 
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===Miscellaneous Jobs===
 
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* Fold Free Geek Flyers
 
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* find a qualified tour guide for noon and 6pm tours
 
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* Introduce tour guide and front desk personnel to group ready for tour
 
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* Update Wiki for Front Desk
 
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* [[Using the Page Function]]
 
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* Add current information to
 
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<div style="border: 1px solid #9F9FFF; padding: .5em 1em; color: #000; margin: 3px 3px 0;">
 
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===Shift Notes===
 
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Passin it on to the next guy
 
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;Till & Database
 
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*The database is now set up to do data entry for grant and freekboxen. 
 
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**I am working on updating the "data entry" howto so that people can use that as a guide.[[User:Elizabeth|Elizabeth]] 18:23, 19 April 2007 (PDT)
 
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**We need to make sure that we do everything listed on the [[Checking the checks]] wiki page 16:07, 4 May 2007 (PDT)
 
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;Scheduling
 
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*We should schedule someone to organize the office supply room at least once a month[[User:Elizabeth|Elizabeth]] 16:50, 21 March 2007 (PDT)
 
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*We should schedule someone in printers to do recycling for a few hours Tues-Fri[[User:Elizabeth|Elizabeth]]  16:50, 21 March 2007 (PDT)
 
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*We need the bathrooms cleaned. If there are any willing volunteers, sign them up![[User:Elizabeth|Elizabeth]] 17:28, 3 May 2007 (PDT)
 
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;Printing
 
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*The class schedules can be printed off of deadtrees now! They  are under schedule-class-adoption.ps and schedule-class-commandline.ps [[User:Elizabeth|Elizabeth]] 14:33, 14 April 2007 (PDT)
 
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;Tours
 
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*We now have a Spanish tour on Saturdays at 2pm[[User:Elizabeth|Elizabeth]] 18:23, 19 April 2007 (PDT)
 
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*Mr.Jeff asked to not have any tour guys come into the black laptop area. { [Selam ]}
 
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;Other stuff
 
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*The Outreach subcommittee's email lists can be found on the wiki page '''Outreach'''[[User:Elizabeth|Elizabeth]] 16:03, 20 April 2007 (PDT)
 
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;*We now have an e-mail list for the front desk! It is frontdesk@freegeek.org
 
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*Keeping Staff Schedule for a month, each month, so that people can check their hours. They will be in a folder titled '''Old Schedules''' under the till.[[User:Elizabeth|Elizabeth]] 14:33, 20 April 2007 (PDT)
 
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*make sure phone messages are taken on friday and sat.
 
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*all people working front desk note that we don't send people to jeff or forrest. take and forward a message.
 
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*the outside plants need to be watered every Sat. afternoon.  Someone please water them Friday afternoon before any Sat. holiday.
 
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*Elizabeth DuBois teacher of Cleveland HS will be in sometime this summer to take a class for Kaitlin Griest and Michael Fried, 2 students with 24 hours.  she will re-teach them. 
 
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;Phone Messages on Qwest line?
 
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* If there are any phone calls (even hang ups) recorded on our Qwest Voice Mail, please note them in the [[Qwest voice mail log]]. We are trying to keep track of how many calls roll out of our internal phone system. This can be used to determine if we need more phone lines or not.
 
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;Portland Impact class
 
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* Erin from Portland Impact scheduled the ten of them to come in on May 8 and 16 and then they'll want to take adoption classes which need to be coordinated and scheduled. (Contact info sent to staff list.)
 
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==Meet the Crew==
 
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* Kathie Hitchcock
 
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* Elizabeth Swager
 
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* Sophia Luchini-Dexter
 
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* Lonnie Wages
 
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* Matthew Harris
 
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* [[User:something15525|Michael Limb]]
 
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* Phil Sano
 
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* Sergio Garcia
 
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* Bryanna Morgan
 
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* Selam Feseha
 
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* Ali Briggs
 
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* Many other talented staff folks
 
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===Money Takers===
 
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Go to [[Volunteer Cashiers Policy#Current List of Volunteers Authorized to Cashier | this page]] to see who's been approved to handle money at Free Geek.  If someone wants to handle money, have 'em send an email to staff.
 
  
 
[[Category:Front Desk]]
 
[[Category:Front Desk]]
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[[Category:Procedures]]
 
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[[Category:Places]]
 

Latest revision as of 09:48, 15 May 2013

The Front Desk may refer to either the Volunteer Desk or the Donor Desk. The term may also refer to the lobby area where both desks are located. Basic resources regarding the Front Desk are located here.

Volunteer Desk

Donor Desk

Office Support Internship

Retrieved from "http://wiki.freegeek.org/index.php?title=Front_Desk&oldid=67424"