Difference between revisions of "Receiving Training Checklist"

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New to [[Hardware Donations]]? Have no fear! This guide will teach you what you need to know to run [[:Category:Receiving|Receiving]] successfully and smoothly.
+
{{migrated}}
 +
[https://docs.google.com/document/d/1nLpR3_-kogyVmJKsYcSvQsf2DZEh8eCq7TQz2QyH4I8/edit?usp=sharing Link]
 +
 
 +
To find the Training Checklist for Sorting go to [[Sorting Training]]
 +
 
 +
New to [[Hardware Donations|Receiving]]? Have no fear! This guide will teach you what you need to know to keep things running smoothly.
  
 
Your main responsibilities are to:
 
Your main responsibilities are to:
  
−
* Teach Adoption volunteers basic intake procedures using [[Hardware Donations Volunteer Training|this page]] as a guide.
+
* Help Donors
−
* Teach Adoption volunteers about [[Safety Procedures in receiving|Safety Procedures]]. Learn about what to do with [[Hazardous chemicals list|hazardous stuff]].
+
* Ensure Data Security Procedures are followed.
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* Manage flow of gizmos through the hardware donations receiving area:
+
* Manage flow of gizmos through the Receiving and Sorting areas:
−
**Learn about [[Where Full Boxes Go|where to take boxes when they're full]]
+
**Learn about the [[Receiving Boxes]] and where things go when they leave Receiving and Sorting
 
**How to handle [[Handling Corporate Donations at Receiving|large donations]] from businesses keeping [[Ewaste Training|e-waste legislation]] in mind
 
**How to handle [[Handling Corporate Donations at Receiving|large donations]] from businesses keeping [[Ewaste Training|e-waste legislation]] in mind
−
*Keep staff updated on changes in receiving
+
*Keep staff updated on changes in receiving and sorting
−
* Ensure that Hardware Donations is well integrated with Free Geek's production and sales and recycling areas:
+
* Ensure that Receiving and Sorting are well integrated with Free Geek's production, sales, and recycling areas:
−
**Run [[Basic Testing]] so that the adoption volunteers, the store, and grants get what they need.
+
* Maintain sanity while being calm, positive, and fun.
−
* Maintain sanity and be a good role model for your volunteers! Your stress escalates their stress and potential nervousness.
+
* Strive to improve the organization, training, and communication within receiving/sorting and with other areas.
−
* Strive to improve the organization, training, and communication within receiving and other areas.
+
 
 +
 
 
==Checklist==
 
==Checklist==
−
This is a training checklist for new Receiving staff members and interns.
+
This is a training checklist for new Receiving staff members and interns. Print it out and keep it in the binder in Receiving until the new staff member/intern is fully trained.  
  
 
New staff member/intern's name: __________________________________
 
New staff member/intern's name: __________________________________
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|| Tallying ||  ||  ||   
 
|| Tallying ||  ||  ||   
 
|-
 
|-
−
|| OR E-Cycles Training and Stickering (see [[Ewaste Training]] ||  ||  || 
+
|| OR E-Cycles Training and Stickering (see [[Ewaste Training]]) ||  ||  ||   
−
|-
 
−
|| What we don't take  ||  ||  || 
 
−
|-
 
−
|| Distinguishing between systems and servers ||  ||  ||   
 
 
|-
 
|-
−
|| Clearing the Carts ||  ||  ||
+
|| Identifying tricky gizmos (e.g systems vs. servers, copiers vs. multi-function printers, etc.)  ||  ||  ||
 
|-
 
|-
−
|| System Evaluation Incoming ||  ||  ||
+
|| Working with Runners to send carts to Sorting ||  ||  ||
−
|-
 
−
|| CRT Monitor Incoming ||  ||  ||
 
−
|-
 
−
|| CRT TV Incoming ||  ||  ||
 
−
|-
 
−
|| Printerland Incoming ||  ||  ||
 
−
|-
 
−
|| LCD Incoming ||  ||  ||
 
−
|-
 
−
|| MacLand Incoming ||  ||  ||
 
 
|-
 
|-
 +
|| Secure Data Area (SDA) Incoming ||  ||  ||
 
|}
 
|}
  
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{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
|- style="background:black; color:white"
 
|- style="background:black; color:white"
−
!| Receiving Boxes (Remember to show them where the boxes go and which boxes get sorted through first) [[Receiving Boxes|wiki page]]
+
!| Receiving (Including how to sort/empty each box)
 
!| Date
 
!| Date
 
!| New Hire Initials
 
!| New Hire Initials
−
!| Staff Initials
+
!| Staff Initials
 
|-
 
|-
−
|| Cord Chart ||  ||  ||
+
|| Store, Bulk Sales, Online Sales ||  ||  ||
 
|-
 
|-
−
|| Purple Boxes (Cords) ||  ||  ||
+
|| Network Devices  ||  ||  ||
 
|-
 
|-
−
|| Green Boxes (Computers) ||  ||  ||
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|| Dead Cords ||  ||  ||
 
|-
 
|-
−
|| Yellow Boxes (Peripherals) ||  ||  ||
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|| Accessories||  ||  ||
 
|-
 
|-
−
|| White Boxes (Recycling) || || ||
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|| Copper Bearing Materials (CBM) || || ||
 
|-
 
|-
−
|| Blue Boxes (Tapes and Disks) || || ||
+
|| Cardboard boxes and paper recycling || || ||
 
|-
 
|-
−
|| Styrofoam and Packaging Materials || || ||
+
|| Garbage || || ||
 
|-
 
|-
−
|| Copper Bearing Materials || || ||
+
|| A/V Incoming Area  || || ||
 
|-
 
|-
−
|| Dirty plastic,filmy plastic, E-plastic || || ||
+
|| Speaker Testing  || || ||
−
|-
 
−
|| Cardboard boxes and Recycling || || ||
 
−
|-
 
−
|| Garbage || || ||
 
 
|-
 
|-
 
|}
 
|}
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{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
|- style="background:black; color:white"
 
|- style="background:black; color:white"
−
!| Safety in Receiving [[Safety Procedures in receiving|wiki page]] and Hazardous Materials [[Hazardous chemicals list|wiki page]]
+
!| Health and Safety in Receiving
 
!| Date
 
!| Date
 
!| New Hire Initials
 
!| New Hire Initials
 
!| Staff Initials
 
!| Staff Initials
 +
|-
 +
|| Review [[Safety Procedures in Receiving]] ||  ||  || 
 +
|-
 +
|| Review [[Hazardous chemicals list]] ||  ||  || 
 
|-
 
|-
 
|| Safe Lifting ||  ||  ||
 
|| Safe Lifting ||  ||  ||
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|| Carts  ||  ||  ||
 
|| Carts  ||  ||  ||
 
|-
 
|-
−
|| Safe System Stacking Procedures ||  ||  ||
+
|| Avoiding tripping hazards in standing/walking areas  ||  ||  ||
 +
|-
 +
|| Safe Stacking Procedures in SDA and A/V incoming area ||  ||  ||
 
|-
 
|-
 
|| Broken/Open CRT Monitors ||  ||  ||
 
|| Broken/Open CRT Monitors ||  ||  ||
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!| Staff Initials
 
!| Staff Initials
 
|-
 
|-
−
|| Explain why data security is important||  ||  ||   
+
|| Explain why data security is important||  ||  ||   
 
|-
 
|-
−
|| Laptops (to the Laptop box--no power supplies) ||  ||  ||
+
|| Laptops (to SDA --no power supplies) ||  ||  ||
 
|-
 
|-
−
|| Hard drives (to SysEval) ||  ||  ||
+
|| Hard drives (to SDA) ||  ||  ||
 
|-
 
|-
−
|| External hard drives (to Laptop box--with cord) ||  ||  ||
+
|| External hard drives (to SDA--with cord) ||  ||  ||
 
|-
 
|-
−
|| Cell phones, PDAs, Digital Cameras, flash drives, etc. (to the Lock Box) ||  ||  ||
+
|| Cell phones, PDAs, Digital Cameras, flash drives, etc. (to the Lock Box in Receiving) ||  ||  ||
 
|-
 
|-
−
|| Tivos, DVRs, and other misc. with hard drives (to system evaluation) || || ||
+
|| Tivos, DVRs, and other misc. with potential hard drives (to SDA) || || ||
 
|-
 
|-
−
|| XBox 360, Playstation 3, other newer gaming systems (to the store) ||  ||  ||
+
|| XBox 360, Playstation 3, other newer gaming systems (to SDA) ||  ||  ||
 
|-
 
|-
−
|| CDs/DVDs (shred if home-made) and other media || || ||
+
|| CDs/DVDs (shred/cut if home-made) and other media || || ||
 
|-
 
|-
 
|}
 
|}
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|| Bring in and tally any dumps ||  ||  ||
 
|| Bring in and tally any dumps ||  ||  ||
 
|-
 
|-
−
|| Empty any boxes that need it and replace boxes as necessary ||  ||  ||
+
|| Check Receiving calendar, notes, email on laptop ||  ||  ||
 +
|-
 +
|| Check to make sure we have enough tally slips and request more from the Front Desk if necessary ||  ||  ||
 
|-
 
|-
−
|| Introduce yourself to all volunteers ||  ||  ||
+
|| Request more "uncovered" stickers if necessary ||  ||  ||
 
|-
 
|-
−
|| Assess new volunteers' abilities (check schedule to verify) and train them accordingly || || ||
+
|| Empty full boxes and/or replace boxes as needed ||  ||  ||
 +
|-
 +
|| Tidy and clean the area as needed ||  ||  ||
 +
|-
 +
|| Introduce yourself to Runners ||  ||  ||
 +
|-
 +
|| Assess Runners' abilities (check schedule to verify) and train them accordingly || || ||
 
|-
 
|-
 
|}
 
|}
 +
  
  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
|- style="background:black; color:white"
 
|- style="background:black; color:white"
−
!| Closing Receiving
+
!| During a Shift
 
!| Date
 
!| Date
 
!| New Hire Initials
 
!| New Hire Initials
 
!| Staff Initials
 
!| Staff Initials
 
|-
 
|-
−
|| Put out "No Dumping" sandwich board ||  ||  ||
+
|| Watch the door for incoming donations ||  ||  ||
 
|-
 
|-
−
|| Close and lock doors at 6:00pm ||  ||  ||
+
|| Be available to answer questions from volunteers ||  ||  ||
 
|-
 
|-
−
|| Laptop Cart to Laptops (Macs to MacLand and external hard drives in Tardis) ||  ||  ||
+
|| Sort and empty boxes that are filling up ||  ||  ||
 
|-
 
|-
−
|| Empty lock box and bring to Tardis ||  ||  ||
+
|| Make sure safety protocols are being followed ||  ||  ||
 
|-
 
|-
−
|| Take paper recycling out on Thursday ||  ||  ||
+
|| Communicate with appropriate staff/areas about unusual gizmos ||  ||  ||
 
|-
 
|-
−
|| Double check that no hard drives (or other data-bearing devices) are left out ||  ||  ||
+
|| If it's slow, test speakers, DVD players, and headphones  ||  ||  ||
 
|-
 
|-
−
|| Turn off laptop and computers in basic testing area ||  ||  ||
+
|| Tidy and clean the area as needed ||  ||  ||
−
|-
 
−
|| Turn off lights ||  ||  ||
 
 
|-
 
|-
 
|}
 
|}
 +
  
  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
|- style="background:black; color:white"
 
|- style="background:black; color:white"
−
!| Handling Large Donations [[Handling Large Donations at Receiving|wiki page]] and Staffing Receiving Alone
+
!| Closing Receiving
 
!| Date
 
!| Date
 
!| New Hire Initials
 
!| New Hire Initials
 
!| Staff Initials
 
!| Staff Initials
 
|-
 
|-
−
|| Large Donations - Tallying Covered and Uncovered items ||  ||  ||
+
|| Put out "No Dumping" sandwich board ||  ||  ||
 
|-
 
|-
−
|| Organize and tally the carts, then have volunteers bring carts back to the warehouse || || ||
+
|| Close and lock doors at 6:00pm || || ||  
 
|-
 
|-
−
|| If single staffed, stay at the front. Have volunteers help donors and take carts to the warehouse ||  ||  ||
+
|| Empty lock box and bring to SDA ||  ||  ||
 
|-
 
|-
−
|| Instruct volunteers to take full boxes to the warehouse; name each box and explain where it goes ||  ||  ||
+
|| Take paper recycling out on Thursday ||  ||  ||
 
|-
 
|-
−
|| If alone (without volunteers), load up carts and consolidate items going to the same area ||  ||  ||
+
|| Double check that no hard drives (or other data-bearing devices) are left out ||  ||  ||
 +
|-
 +
|| Make sure any last-minute donations are tallied and send carts to Sorting ||  ||  ||
 +
|-
 +
|| Turn off laptop and Walkie Talkie ||  ||  ||
 
|-
 
|-
−
|| Get someone at the front desk to cover the front door while you take carts back ||  ||  ||
+
|| Turn off lights ||  ||  ||
 +
|-
 +
|| Double check that doors are locked securely ||  ||  ||
 
|-
 
|-
 
|}
 
|}
−
 
  
  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
|- style="background:black; color:white"
 
|- style="background:black; color:white"
−
!| When things get slow
+
!| Large Donations and Staffing Receiving Alone
 
!| Date
 
!| Date
 
!| New Hire Initials
 
!| New Hire Initials
 
!| Staff Initials
 
!| Staff Initials
 
|-
 
|-
−
|| Sort and bag batteries ||  ||  || 
+
|| Large Donations - Tallying Covered and Uncovered items (see [[Handling Large Donations at Receiving]]) ||  ||  ||
−
|-
 
−
|| Go through boxes to ensure they have appropriate items in them and re-wrap cords if needed ||  ||  ||
 
−
|-
 
−
|| Basic testing ||  ||  ||
 
−
|-
 
−
|| Clean receiving area (sweep, put away unused cups, remove stuff from under the table and in corners) ||  ||  ||
 
 
|-
 
|-
−
|| Break down and bag Styrofoam  || || ||
+
|| Organizing and tallying the carts, handing off to Runners || || ||
 
|-
 
|-
−
|| Sort anti-static bags and shopping bags for the Store  || || ||
+
|| Using Runners to deliver full boxes || || ||
 
|-
 
|-
−
|| Ask the Warehouse if there are any slow-time tasks for receivers  || || ||
+
|| Consolidating carts|| || ||
 
|-
 
|-
−
|| Clean up basic testing area (cull ugly keyboards, mice, speakers)  || || ||
+
|| Who and When to ask for help || || ||
 
|-
 
|-
 
|}
 
|}
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{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
|- style="background:black; color:white"
 
|- style="background:black; color:white"
−
!| Basic Testing
+
!| When Things Are Slow
 
!| Date
 
!| Date
 
!| New Hire Initials
 
!| New Hire Initials
 
!| Staff Initials
 
!| Staff Initials
 
|-
 
|-
−
|| Keyboards (Testing, Sorting and Storage) ||  ||  ||  
+
|| Sorting and bagging batteries ||  ||  ||
 
|-
 
|-
−
|| Mouse (Testing, Sorting and Storage)||  ||  ||  
+
|| QCing boxes  ||  ||  ||
 
|-
 
|-
−
|| Speakers (Testing, Sorting and Storage)||  ||  ||   
+
|| Basic testing - Computer Speakers, DVD Players, Headphones||  ||  ||
 +
|-
 +
|| Cleaning the area (sweep, put away extra cups, remove stuff from under the table and in corners) ||  ||  ||
 +
|-
 +
|| Who and when to ask for Slow Time Tasks  || || ||
 +
|-
 +
|| Cleaning up A/V incoming area (culling VCRs & DVD players without remotes) || || ||
 
|-
 
|-
 
|}
 
|}
 +
  
  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
|- style="background:black; color:white"
 
|- style="background:black; color:white"
−
!| Volunteers In Receiving
+
!| Basic Testing
 
!| Date
 
!| Date
 
!| New Hire Initials
 
!| New Hire Initials
 
!| Staff Initials
 
!| Staff Initials
 
|-
 
|-
−
|| White Board for Names ||  ||  ||  
+
|| Computer Speakers and Headphones ||  ||  ||  
 
|-
 
|-
−
|| [[Training Volunteers|Training Volunteers in Receiving]] ||  ||  ||
+
|| DVD Players||  ||  ||   
−
|-
 
−
|| Shadow two staff members as they orient volunteers ||  ||  ||
 
−
|-
 
−
|| Volunteer Safety ||  ||  ||
 
−
|-
 
−
|| Volunteer Recognition (Geek Love notes, etc) ||  ||  ||
 
−
|-
 
−
|| Volunteer Break Policy ||  ||  ||
 
−
|-
 
−
|| Volunteers with different abilities ||  ||  ||
 
−
|-
 
−
|| Streamfishing ||  ||  ||
 
−
|-
 
−
|| Preventing theft (no coats hanging in receiving!) [[Preventing theft in receiving|wiki page]] ||  ||  ||
 
 
|-
 
|-
 
|}
 
|}
 +
  
  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
|- style="background:black; color:white"
 
|- style="background:black; color:white"
−
!| The Warehouse
+
!| Sorting and Recycling
 
!| Date
 
!| Date
 
!| New Hire Initials
 
!| New Hire Initials
 
!| Staff Initials
 
!| Staff Initials
 
|-
 
|-
−
|| Going to the warehouse (use carts, don't go through system evaluation)||  ||  ||  
+
|| Going to the warehouse (use carts)||  ||  ||  
 
|-
 
|-
 
|| Monitor Tetris ||  ||  ||  
 
|| Monitor Tetris ||  ||  ||  
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|| Gaylords (where to set our boxes) ||  ||  ||  
 
|| Gaylords (where to set our boxes) ||  ||  ||  
 
|-
 
|-
−
|| Advanced Recycling/Deconstruction pallet ||  ||  ||  
+
|| Advanced Recycling/Deconstruction shelves ||  ||  ||  
 
|-
 
|-
 
|| What to communicate with the warehouse staff about ||  ||  ||  
 
|| What to communicate with the warehouse staff about ||  ||  ||  
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|| Items that the store likes/does not like ||  ||  ||  
 
|| Items that the store likes/does not like ||  ||  ||  
 
|-
 
|-
−
|| What to communicate with the store staff about (large donations, etc) ||  ||  ||  
+
|| What to communicate with the sales staff about (large donations, etc) ||  ||  ||  
 
|-
 
|-
 
|}
 
|}
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|| Sales priorities: 1. Thrift store, 2. Online sales, 3. Bulk Sales||  ||  ||  
 
|| Sales priorities: 1. Thrift store, 2. Online sales, 3. Bulk Sales||  ||  ||  
 
|-
 
|-
−
|| Items that online sales likes ||  ||  ||  
+
|| Items that Online Sales likes ||  ||  ||  
 
|-
 
|-
−
|| What to communicate with online sales staff (Santiago) about ||  ||  ||  
+
|| What to communicate with Online Sales staff about ||  ||  ||  
 
|-
 
|-
 
|| Items that Bulk Sales likes ||  ||  ||
 
|| Items that Bulk Sales likes ||  ||  ||
 
|-
 
|-
−
|| What to communicate with bulk sales stuff (John) aobut ||  ||  ||   
+
|| What to communicate with Bulk Sales about ||  ||  ||   
 
|}
 
|}
  
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!| New Hire Initials
 
!| New Hire Initials
 
!| Staff Initials
 
!| Staff Initials
 +
|-
 +
|| SDA ||  ||  ||
 
|-
 
|-
 
|| Hardware [Advanced] testing (incoming, what they test, etc.) ||  ||  ||
 
|| Hardware [Advanced] testing (incoming, what they test, etc.) ||  ||  ||
Line 378: Line 376:
 
|| [[Receiving Boxes]] ||  ||  ||
 
|| [[Receiving Boxes]] ||  ||  ||
 
|-
 
|-
−
|| Receiving E-Mail List (subscribe and explain) ||  ||  ||   
+
|| Recycling E-Mail List (subscribe and explain) ||  ||  ||   
 
|-
 
|-
 
|| Printing 'Uncovered' Stickers ||  ||  ||  
 
|| Printing 'Uncovered' Stickers ||  ||  ||  
Line 385: Line 383:
 
|-
 
|-
 
|}
 
|}
−
 
−
 
−
 
−
[[Category:Receiving]]
 
−
[[Category:Hiring]]
 
−
[[Category:Howto]]
 
−
[[Category: Procedures]]
 
−
[[Category: Apprenticeship]]
 
  
 
==Valuable Lessons!==
 
==Valuable Lessons!==
  
 
Lastly, here are some valuable lessons we've learned and want to pass along:
 
Lastly, here are some valuable lessons we've learned and want to pass along:
−
* It's not the end of the world if you recycle something you shouldn't have, or if you have things leftover when you're supposed to end your shift. There's always more stuff and always more volunteers tomorrow!
+
* It's not the end of the world if you recycle something you shouldn't have, or if you have things leftover when you're supposed to end your shift.
 
* People LOVE to repackage their stuff, so don't always assume what's in the box is what's pictured on the outside
 
* People LOVE to repackage their stuff, so don't always assume what's in the box is what's pictured on the outside
 
* Don't leave unlabeled bins around (especially ones that look like trash cans!): people will inevitably put a mix of stuff into it (trash, food, paper, electronics) and then you'll have to sort it out again. You've been warned.
 
* Don't leave unlabeled bins around (especially ones that look like trash cans!): people will inevitably put a mix of stuff into it (trash, food, paper, electronics) and then you'll have to sort it out again. You've been warned.
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−
Potential projects/improvements:
 
−
* Documentation for training boxes
 
−
* Staff FYI clipboard (add two? Make into a binder?)
 
−
* Basic testing
 
−
 
−
==Daily==
 
−
===Before Opening:===
 
−
* Put away any hardware left over from the night before and tally any dumps.
 
−
* [[Receiving Boxes|Empty any boxes]] that need it and replace boxes as necessary.
 
−
* Make sure that you have enough [[Media:Receiving-slip.gnumeric|donation tally sheets]] on each clip board (if not see if there are any that can erased at the front desk or print more) and make sure each clipboard has a sharpened pencil.
 
−
* Gather and clear all carts.
 
−
* Bring in the anti-dumping sandwich board.
 
−
*If appropriate, put out the big white tent.
 
−
 
−
===At the beginning of your shift:===
 
−
* Introduce yourself to all volunteers.
 
−
* Assess new volunteers' abilities and [[Hardware Donations Volunteer Training|train them]] accordingly.
 
−
* Show volunteers that will be assisting with taking donations where things belong, including a quick tour of the building to show them monitor testing, evaluation, and printerland incoming.
 
−
* Teach speaker, mice and keyboard testing, and answer related questions.
 
−
 
−
===Throughout shift:===
 
−
* Assist donors in unloading donations. Be available to answer questions donors have that volunteers may not have the answers to.
 
−
* Assist volunteers in sorting smaller things, as well as dealing with larger hardware.
 
−
* [[Where Full Boxes Go|Empty boxes]] on shelves as necessary, as well as the cardboard and paper.
 
−
**Are things slow?
 
−
***Tie up cords
 
−
***Make sure all plastic bins have appropriate plastics in them
 
−
***Go through boxes to make sure they have the appropriate things in them
 
−
***Show someone how to do keyboard/mouse/speaker testing
 
−
***Sweep floor
 
−
***Purge room of dirty dishes
 
−
 
−
===At closing:===
 
−
* [[Receiving Boxes|Empty boxes]] as necessary.
 
−
* Empty laptop lock box.
 
−
* Empty cell phone/camera lock box
 
−
* Turn off lights and shutdown testing computer and stereo system.
 
−
* Thursday night = take out paper recycling
 
−
* Leave a visible note indicating that any hardware leftover on the table, floor, or carts is not a dump.
 
−
* Put the anti-dumping sandwich board out.
 
−
 
−
===Other notes:===
 
−
* Thursdays and Saturdays are adoption classes; do your best to have enough materials ready (i.e. 8 speaker sets, a combination of white and black keyboards, and a combination of black and white mice).
 
−
 
−
 
−
[[Category:Instructor Checklist]]
 
 
[[Category:Receiving]]
 
[[Category:Receiving]]
 +
[[Category:Hiring]]
 +
[[Category:Howto]]
 +
[[Category: Procedures]]
 
[[Category: NPA]]
 
[[Category: NPA]]
 +
[[Category:Training]]

Latest revision as of 15:43, 15 August 2014

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To find the Training Checklist for Sorting go to Sorting Training

New to Receiving? Have no fear! This guide will teach you what you need to know to keep things running smoothly.

Your main responsibilities are to:

  • Help Donors
  • Ensure Data Security Procedures are followed.
  • Manage flow of gizmos through the Receiving and Sorting areas:
  • Keep staff updated on changes in receiving and sorting
  • Ensure that Receiving and Sorting are well integrated with Free Geek's production, sales, and recycling areas:
  • Maintain sanity while being calm, positive, and fun.
  • Strive to improve the organization, training, and communication within receiving/sorting and with other areas.


Checklist

This is a training checklist for new Receiving staff members and interns. Print it out and keep it in the binder in Receiving until the new staff member/intern is fully trained.

New staff member/intern's name: __________________________________

Trainer's Name: _____________________________________


Receiving Basics Date New Hire Initials Staff Initials
The 3 Priorities (Assisting the Donor, Clearing the Carts, Sorting)
Assisting the Donor
Tallying
OR E-Cycles Training and Stickering (see Ewaste Training)
Identifying tricky gizmos (e.g systems vs. servers, copiers vs. multi-function printers, etc.)
Working with Runners to send carts to Sorting
Secure Data Area (SDA) Incoming


Receiving (Including how to sort/empty each box) Date New Hire Initials Staff Initials
Store, Bulk Sales, Online Sales
Network Devices
Dead Cords
Accessories
Copper Bearing Materials (CBM)
Cardboard boxes and paper recycling
Garbage
A/V Incoming Area
Speaker Testing


Health and Safety in Receiving Date New Hire Initials Staff Initials
Review Safety Procedures in Receiving
Review Hazardous chemicals list
Safe Lifting
Carts
Avoiding tripping hazards in standing/walking areas
Safe Stacking Procedures in SDA and A/V incoming area
Broken/Open CRT Monitors
Broken Fluorescent Light Bulbs
Leaking Batteries
Mercury bearing thermostats or thermometers
What we don't accept due to safety concerns


Data Security Date New Hire Initials Staff Initials
Explain why data security is important
Laptops (to SDA --no power supplies)
Hard drives (to SDA)
External hard drives (to SDA--with cord)
Cell phones, PDAs, Digital Cameras, flash drives, etc. (to the Lock Box in Receiving)
Tivos, DVRs, and other misc. with potential hard drives (to SDA)
XBox 360, Playstation 3, other newer gaming systems (to SDA)
CDs/DVDs (shred/cut if home-made) and other media


Opening Receiving Date New Hire Initials Staff Initials
Bring in "No Dumping" sandwich board
Bring in and tally any dumps
Check Receiving calendar, notes, email on laptop
Check to make sure we have enough tally slips and request more from the Front Desk if necessary
Request more "uncovered" stickers if necessary
Empty full boxes and/or replace boxes as needed
Tidy and clean the area as needed
Introduce yourself to Runners
Assess Runners' abilities (check schedule to verify) and train them accordingly


During a Shift Date New Hire Initials Staff Initials
Watch the door for incoming donations
Be available to answer questions from volunteers
Sort and empty boxes that are filling up
Make sure safety protocols are being followed
Communicate with appropriate staff/areas about unusual gizmos
If it's slow, test speakers, DVD players, and headphones
Tidy and clean the area as needed


Closing Receiving Date New Hire Initials Staff Initials
Put out "No Dumping" sandwich board
Close and lock doors at 6:00pm
Empty lock box and bring to SDA
Take paper recycling out on Thursday
Double check that no hard drives (or other data-bearing devices) are left out
Make sure any last-minute donations are tallied and send carts to Sorting
Turn off laptop and Walkie Talkie
Turn off lights
Double check that doors are locked securely


Large Donations and Staffing Receiving Alone Date New Hire Initials Staff Initials
Large Donations - Tallying Covered and Uncovered items (see Handling Large Donations at Receiving)
Organizing and tallying the carts, handing off to Runners
Using Runners to deliver full boxes
Consolidating carts
Who and When to ask for help


When Things Are Slow Date New Hire Initials Staff Initials
Sorting and bagging batteries
QCing boxes
Basic testing - Computer Speakers, DVD Players, Headphones
Cleaning the area (sweep, put away extra cups, remove stuff from under the table and in corners)
Who and when to ask for Slow Time Tasks
Cleaning up A/V incoming area (culling VCRs & DVD players without remotes)


Basic Testing Date New Hire Initials Staff Initials
Computer Speakers and Headphones
DVD Players


Sorting and Recycling Date New Hire Initials Staff Initials
Going to the warehouse (use carts)
Monitor Tetris
Steel bin
Cardboard bin
Paper Bins
Gaylords (where to set our boxes)
Advanced Recycling/Deconstruction shelves
What to communicate with the warehouse staff about


The Store Date New Hire Initials Staff Initials
Tour the store--see what they sell.
Explain why the store is important to Free Geek and Receiving's role in generating funds.
To leave in the packaging or not in the packaging? Cords, no! Some other stuff, yes.
Bringing items to the store
Items that the store likes/does not like
What to communicate with the sales staff about (large donations, etc)


Online Sales and Bulk Sales Date New Hire Initials Staff Initials
Sales priorities: 1. Thrift store, 2. Online sales, 3. Bulk Sales
Items that Online Sales likes
What to communicate with Online Sales staff about
Items that Bulk Sales likes
What to communicate with Bulk Sales about


Other Areas Date New Hire Initials Staff Initials
SDA
Hardware [Advanced] testing (incoming, what they test, etc.)
Build
Laptops
MacLand


Admin Date New Hire Initials Staff Initials
The Receiving Wiki Category
Receiving Boxes
Recycling E-Mail List (subscribe and explain)
Printing 'Uncovered' Stickers
Printing and Laminating Signs

Valuable Lessons!

Lastly, here are some valuable lessons we've learned and want to pass along:

  • It's not the end of the world if you recycle something you shouldn't have, or if you have things leftover when you're supposed to end your shift.
  • People LOVE to repackage their stuff, so don't always assume what's in the box is what's pictured on the outside
  • Don't leave unlabeled bins around (especially ones that look like trash cans!): people will inevitably put a mix of stuff into it (trash, food, paper, electronics) and then you'll have to sort it out again. You've been warned.
  • Ask lots of questions and write down who said what, because everyone has a slightly different idea of things.
  • The "handoff" is your friend :)
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