Tech Support Orientation Checklist
When a new tech support worker is hired, there are several steps that need to be performed. It's tech support staff's job to make certain these steps are accomplished. The staff needs to determine an orientation schedule, and will need to arrange appointments with other staff members or interns who are responsible for parts of the orientation. Please orient new tech support orientation.
Trainee Name: __________________________________
Staff Name: _____________________________________
| Beginning Steps
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Date
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Trainee Initials
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Staff Initials
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| Take Orientation tour |
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| Tech Support Volunteer Agreement: review, sign & file |
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| Requesting schedule changes/days off: provide contact info |
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| Arriving Late and Cancellations/Calling in Sick: provide contact info |
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| Emergency Info Request: enter ER contact, phone # & any allergies into database |
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| Technical Orientation
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Date
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Trainee Initials
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Staff Initials
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| Create RT account |
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| Create a database account with "can login" and "tech support" |
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| Create a wiki account |
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| Add to support techs list |
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| Invite to Checkmarkable |
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| Cultural Orientation
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Date
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Trainee Initials
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Staff Initials
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| Introduced around to staff and core volunteers |
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| [Explain where to go for help |
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| Explain what to expect the first few weeks |
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| Free Geek FAQ |
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| Netiquette at Free Geek |
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| Documentation (why it's important, where to document what) |
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| Physical Orientation
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Date
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Trainee Initials
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Staff Initials
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| Review building layout, public accessibility and names for various areas |
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| Safety training, details on that page |
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| Review (After Hours Access Policy) |
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| Indicate available admin workspaces |
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| Indicate areas we might fetch gizmos from |
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| Administrative Orientation
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Date
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Trainee Initials
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Staff Initials
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| Introduce to Checklists |
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| Learn RT basics |
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| Intake Procedure |
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| Phone Etiquette/Procedure |
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| Box Specs, swapping boxes |
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