Difference between revisions of "Tech Support Wishlist"
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| Line 14: | Line 14: | ||
* Intake script! | * Intake script! | ||
* Ticket Lifespan Reports | * Ticket Lifespan Reports | ||
| + | * Workorder Quality Control | ||
==Policies== | ==Policies== | ||
Revision as of 11:50, 14 March 2013
This page lists desired features, functions, and frivolities for Tech Support. Anything related to procedures, documentation, infrastructure, policies, or just general ideas or suggestions are welcome below. Please append your thoughts!
If would like to append your thoughts but find that you do not have an account, speak with a Tech Support staff person to get underway.
Infrastructure
- Decluttering!
- Pass-through Window
- Workstation toolboxes
- Data Recovery Rack (a la Disk Imagers found in Desktop and Laptop Build)
- Updated signage
Procedures
- Network backup script!
- Intake script!
- Ticket Lifespan Reports
- Workorder Quality Control
Policies
- Updated Terms of Service: Tech_Support_Policy (updated)
- Warranty Charts
- User profiles
- Documentation Schema (and reorganization)
Miscellany
- Music server!
- Paint job!
- Tech Support Mascot!