Difference between revisions of "Tech Support"
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| − | = Contact Info and Hours = | + | == Contact Info and Hours == |
{{Template:Tech Support Hours}} | {{Template:Tech Support Hours}} | ||
* By phone - call the main Free Geek number during support hours - {{phone}} option 6 | * By phone - call the main Free Geek number during support hours - {{phone}} option 6 | ||
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| − | = Services = | + | == Services == |
Many services covered under warranty we can provide for free, but we occasionally need to charge a fee for difficult or non-standard support. When we cannot support an issue, we can refer interested parties to outside agencies. | Many services covered under warranty we can provide for free, but we occasionally need to charge a fee for difficult or non-standard support. When we cannot support an issue, we can refer interested parties to outside agencies. | ||
| − | == Stuff We Support == | + | === Stuff We Support === |
| − | === Software === | + | ==== Software ==== |
* Ubuntu | * Ubuntu | ||
* Restoring the original configuration of a system ($10) | * Restoring the original configuration of a system ($10) | ||
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* Data transfer to a Free Geek system ($20) | * Data transfer to a Free Geek system ($20) | ||
* Wireless devices without native driver (we'll try!) | * Wireless devices without native driver (we'll try!) | ||
| − | ===Hardware=== | + | ====Hardware==== |
* Easy to install hardware from the store | * Easy to install hardware from the store | ||
* Printers from the store | * Printers from the store | ||
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* Your computer | * Your computer | ||
| − | == Stuff We Don't Support == | + | === Stuff We Don't Support === |
* Windows | * Windows | ||
* Apple operating systems (OSX, etc.) | * Apple operating systems (OSX, etc.) | ||
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* Gross negligence on your part | * Gross negligence on your part | ||
| − | = | + | == Techs == |
| − | Look [http://freegeek.org/tech-support-calendar here] for the support techs' calendar | + | ===Staff=== |
| − | + | * [[User:Luiz | Luiz]] | |
| + | * [[User:Sophia | Sophia]] | ||
| + | * [[User:Renee | Renee]] | ||
| + | ===Interns & Volunteers=== | ||
| + | (Look [http://freegeek.org/tech-support-calendar here] for the support techs' calendar) | ||
* [[User:Levi|Levi Scott]] | * [[User:Levi|Levi Scott]] | ||
* [[User:Evilgold|Joe Sapienza]] | * [[User:Evilgold|Joe Sapienza]] | ||
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* [[User:Ryan|Ryan Roler]] | * [[User:Ryan|Ryan Roler]] | ||
* David Nguyen | * David Nguyen | ||
| − | |||
| − | |||
* Anna Edwards | * Anna Edwards | ||
* Tim Shannon | * Tim Shannon | ||
Revision as of 12:59, 12 August 2010
Free Geek tech support is offered free of charge to:
- Adopters and hardware grant recipients for one year
- Thrift store customers for 90 days after original purchase
This support includes replacement of defective parts if necessary, but does not include any guarantee that programs or hardware added by the user will function. We will repair or replace defective hardware and ensure that the system and its components function under current, Long Term Support releases of the Ubuntu operating system, currently 8.04 and 10.04. Changes to the original system hardware may void this warranty.
Contact Info and HoursTech Support Hours are from noon to 5.45 pm, Tuesday through Saturday or by appointment. We are closed, to walk in customers, for lunch from 1-1.30pm.
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ServicesMany services covered under warranty we can provide for free, but we occasionally need to charge a fee for difficult or non-standard support. When we cannot support an issue, we can refer interested parties to outside agencies. Stuff We SupportSoftware
Hardware
Stuff We Don't Support
TechsStaffInterns & Volunteers(Look here for the support techs' calendar)
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