Difference between revisions of "Front Desk"

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The Front Desk may refer to either the Volunteer Desk or the Donor Desk. The term may also refer to the lobby area where both desks are located. Basic resources regarding the Front Desk are located here.
  
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Many skilled people ([[Volunteer Cashiers Policy|volunteers]] and [[Staff Collective|staff]]) sit at the front desk and make it work. If you have any ideas about how to make the front desk look better, check out the [[Front Desk Beautification]] page.
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=Volunteer Desk=
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*[[Volunteer Desk Orientation]]
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*[[Volunteer Desk Checklist]]
  
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==Must Do Tasks==
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=Donor Desk=
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If you're working at the front desk, you have to be sure these get done:
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*[[Donor Desk Orientation]]
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* [[Printing from the Front Desk | Printing]] stuff.
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*[[Donor Desk Checklist]]
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* Taking donations and making a [[Donation Receipt]] and [[Processing Monetary Donations]]
 
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* [[Answering the phone]]
 
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* Making reminder calls for [[FreekBox Adoption Class]]es and [[Basic Linux Command Line for Builders|Command Line classes]].
 
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* Make sure there are build and adopter packets for the noon and 6pm tours
 
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* Picking up [[phone messages]] and handle them
 
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* Sign volunteers up for shifts and classes (be sure to get volunteer number and phone number on signups for classes)
 
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* Teach [[Data Entry]]
 
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* [[Supplies]]
 
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* [[Cleaning]]
 
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* Occasional [[Community Service Procedure |community service]] volunteer processing.  '''Please go to [[Community Service Procedure |this link]].'''
 
  
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==Other Tasks==
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=Office Support Internship=
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*[[Office Support Volunteer Intern]] - Job Description
  
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===Pre-Opening Tasks===
 
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*Review and respond to [http://web.freegeek.org/mail/src/login.php e-mails]
 
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*Review and record phone messages
 
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*Answer messages as needed
 
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**Return calls
 
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**Send [http://web.freegeek.org/mail/src/login.php e-mail] messages to staff or committees as needed
 
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**Check schedule sheet and record cancellations as needed
 
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**Call to reschedule appointments as needed
 
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*Reminder calls for classes
 
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*Set up cash drawer
 
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*Check supplies (Tuesday afternoon) and prepare supply run list e-mail
 
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*Check receiving donation forms supply and print new forms as needed
 
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===Tasks Done During Work Hours===
 
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* Check in builders, adopters and volunteers
 
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* Schedule builders and adopters
 
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* Prepare for noon/6pm tour (get packets ready to hand out)
 
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* Prepare build, adoption, and class schedule sheets - 3 weeks in advance
 
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* Prepare documents for data entry (regular and special adoption program)
 
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** Check documents for missing information
 
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** Provide missing information and put them in respective data entry folder
 
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** Put like pages (i.e. all monitor sheets) into one group
 
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* Entering [http://data/volunteer_tasks/by_volunteer volunteers hours]
 
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* Entering [[Volunteer Intake Howto | Volunteer]] information
 
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* Scheduling volunteer shifts
 
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* Find volunteer for data entry
 
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* Overseeing volunteers doing [[Data Entry]]
 
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* [[Invoicing Donors]]
 
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* [[PayPal and/or on-line Donations]]
 
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* Check build status book for missing information and alphabetize pages if needed
 
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* Review and update [http://todo.freegeek.org/index.html RT] tickets as needed
 
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* Process PCC students and Community Service Volunteers from each tour
 
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* Remove Free Geek's fax number from unwanted solicitation faxs
 
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===Miscellaneous Jobs===
 
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* Fold Free Geek Flyers
 
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* find a qualified tour guide for noon and 6pm tours
 
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* Introduce tour guide and front desk personnel to group ready for tour
 
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* Update Wiki for Front Desk
 
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* [[Using the Page Function]]
 
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* Add current information to
 
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<div style="border: 1px solid #9F9FFF; padding: .5em 1em; color: #000; margin: 3px 3px 0;">
 
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===Shift Notes===
 
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Passin it on to the next guy
 
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;New Phone System on Thursday the 15th!
 
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*This will allow the caller to choose from options like tech support or the store as well as individual staff member's voice mail. The can also get a recording that will answer very common questions like volunteering, donations, address ect. Callers can access the front desk by pressing zero. Here are two wiki pages to study up on:
 
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http://wiki.freegeek.org/index.php/Phone_System_Howto
 
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> and
 
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> http://wiki.freegeek.org/index.php/Current_Phone_Message
 
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[[User:Elizabeth|Elizabeth]] 14:46, 14 March 2007 (PDT)
 
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;Till & Database
 
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*The database is not currently set up to do data entry for grant and freekboxen. Martin will fix that soon.
 
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*When given an anonymous donation without the zip code, just enter 00000 as the zip code so that we can enter it into the data base. [[User:Elizabeth|Elizabeth]] 13:49, 6 March 2007 (PST)
 
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;Scheduling
 
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*We can have anyone work more than an hour in the cleaning program. [[User:Selam|Selam]] 11:16, 23 February 2007 (PST)
 
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*We should schedule someone to organize the office supply room at least once a month
 
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*Also Tues and Wed we should schedule someone in printers to do recycling
 
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;Tours
 
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*Schedule tour guides as many days as possible! It is on the build schedule after March 20. [[User:Elizabeth|Elizabeth]]
 
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;Tech Support
 
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*If Michael or other IT teckies are giving support on the phone when a call comes in. Just send an e-mail to support@freegeek.org with the caller's name, number and very brief description of problem. [[User:Elizabeth|Elizabeth]] 19:15, 27 February 2007 (PST)
 
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;Other stuff
 
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* Closing date for sales position is March 18th. There is a list of applicants at the front desk to be used to sign off those who go on the tour.[[User:Elizabeth|Elizabeth]] 17:42, 7 March 2007 (PST)
 
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*printing donation receipts at station next to michael's office can be done by pressing alt then tab.  the donation receipt will show on screen then press "print".
 
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;Special Situation
 
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*Long story short, Tony Diethelm (the guy who teaches Tuesday Command Line class) agreed to donate his volunteer hours towards a free computer for a person unable to come down to FG.  The recipient of this kindness is a bed-ridden woman named Joanna Hovater.  Joanna's son(in-law?), Marty Hovater, will be calling in to sign up for the Adoption class so that he may teach Joanna how to use her computer.  Ali has worked out this situation if anyone has questions.
 
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==Meet the Crew==
 
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* Kathie Hitchcock
 
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* Elizabeth Swager
 
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* Sophia Luchini-Dexter
 
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* Lonnie Wages
 
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* Matthew Harris
 
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* [[User:something15525|Michael Limb]]
 
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* Phil Sano
 
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* Sergio Garcia
 
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* Bryanna Morgan
 
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* Selam Feseha
 
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* Ali Briggs
 
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* Many other talented staff folks
 
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===Money Takers===
 
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Go to [[Volunteer Cashiers Policy#Current List of Volunteers Authorized to Cashier | this page]] to see who's been approved to handle money at Free Geek.  If someone wants to handle money, have 'em send an email to staff.
 
  
 
[[Category:Front Desk]]
 
[[Category:Front Desk]]
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[[Category:Procedures]]
 
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[[Category:Places]]
 

Latest revision as of 09:48, 15 May 2013

The Front Desk may refer to either the Volunteer Desk or the Donor Desk. The term may also refer to the lobby area where both desks are located. Basic resources regarding the Front Desk are located here.

Volunteer Desk

Donor Desk

Office Support Internship

Retrieved from "http://wiki.freegeek.org/index.php?title=Front_Desk&oldid=67424"