Difference between revisions of "Tech Support Wishlist"
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* Pass-through Window | * Pass-through Window | ||
* Workstation toolboxes | * Workstation toolboxes | ||
| − | * Data Recovery Rack (a la Disk Imagers found in Desktop and Laptop Build) | + | * <strike>Data Recovery Rack (a la Disk Imagers found in Desktop and Laptop Build)</strike> |
* Updated signage | * Updated signage | ||
| + | * Wireless Testing station | ||
| + | * VT-X capable workstations for workbench | ||
| + | * Laptop Adapter Pegboard | ||
| + | * Better cable management | ||
| + | * At least one USB-capable KVM | ||
| + | * Replacing 8-port KVM's with 4-port | ||
==Procedures== | ==Procedures== | ||
| Line 14: | Line 20: | ||
* Intake script! | * Intake script! | ||
* Ticket Lifespan Reports | * Ticket Lifespan Reports | ||
| + | * Workorder Quality Control | ||
==Policies== | ==Policies== | ||
| − | * Updated Terms of Service [[Tech_Support_Policy]] | + | * Updated Terms of Service: [[Tech_Support_Policy]] (updated) |
* Warranty Charts | * Warranty Charts | ||
* User profiles | * User profiles | ||
* Documentation Schema (and reorganization) | * Documentation Schema (and reorganization) | ||
| + | * Extended hours of operation (Mon - Sat, 10AM - 6PM) | ||
| + | * XBMC Warranty Support | ||
==Miscellany== | ==Miscellany== | ||
Latest revision as of 13:58, 14 March 2013
This page lists desired features, functions, and frivolities for Tech Support. Anything related to procedures, documentation, infrastructure, policies, or just general ideas or suggestions are welcome below. Please append your thoughts!
If would like to append your thoughts but find that you do not have an account, speak with a Tech Support staff person to get underway.
Infrastructure
- Decluttering!
- Pass-through Window
- Workstation toolboxes
Data Recovery Rack (a la Disk Imagers found in Desktop and Laptop Build)- Updated signage
- Wireless Testing station
- VT-X capable workstations for workbench
- Laptop Adapter Pegboard
- Better cable management
- At least one USB-capable KVM
- Replacing 8-port KVM's with 4-port
Procedures
- Network backup script!
- Intake script!
- Ticket Lifespan Reports
- Workorder Quality Control
Policies
- Updated Terms of Service: Tech_Support_Policy (updated)
- Warranty Charts
- User profiles
- Documentation Schema (and reorganization)
- Extended hours of operation (Mon - Sat, 10AM - 6PM)
- XBMC Warranty Support
Miscellany
- Music server!
- Paint job!
- Tech Support Mascot!