Difference between revisions of "Talk:Front Desk"

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what the heck[[User:Soberg|Rfs]]
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==Volunteer Desk==
 
==Volunteer Desk==
 
===Opening Tasks===
 
===Opening Tasks===
Line 5: Line 7:
  
 
===During the Day Tasks===
 
===During the Day Tasks===
−
 
+
*provide info with a smile (ask everyone that walks in the door how they can be helped) (1,2,3)
−
* General
+
*support donor desk in between volunteers (1,2,3)
−
**clean and tidy lobby & desk (1)
+
*clean and tidy lobby & desk (1)
−
**check bags in and out (1)
+
*check bags in and out (1)
−
**notify Liane or MK when CLOSE to out of any supplies (1)
+
*notify Liane or MK when CLOSE to out of any supplies (1)
−
**process Community Service volunteers (2)
+
*make class reminder calls (1)
−
**process Tech Support intake(2)
+
*answer phone with a smile on your voice throughout the day (2)
−
**read your email! respond to list when you have addressed the email (2)
+
*check messages on both phones (221 & 222) (2)
−
**brew coffee (2)
+
*check schedule sheet and record cancellations (adoption, command line, monthly classes) (2)
−
**enter new volunteers into database (2)  
+
** in the morning
−
**log hours (2)  
+
** throughout the day
−
 
+
*return calls (2)
−
*Scheduling
+
*email messages to staff (2)
−
**classes, volunteer shifts (adoption, build, pre-build, post-build) (2)
+
*process Community Service volunteers (2)
−
**group volunteering, large tours, pickups, schedule off-site volunteers for classes (3)
+
*process Tech Support intake (2)
−
 
+
*read your email! respond to list when you have addressed the email (2)
−
*Phones
+
*brew coffee (2)
−
**class reminder calls (1)
+
*enter new volunteers into database (2)  
−
**answer phone with a smile on your voice throughout the day (2)
+
*log hours (2)
−
**check messages on both phones (221 & 222) (2)
+
*schedule volunteers for:
−
*** in the morning
+
**classes (3)
−
*** throughout the day
+
**volunteer shifts (build, pre-build, adoption) (2)
−
**return calls/email messages to staff (2)
+
*print:
−
**check schedule sheet and record cancellations (adoption, command line, monthly classes) (2)
+
**& prep volunteer schedules (build, pre-build, adoption) (3)
−
 
+
**brochures
−
*Printing
+
**adoption and build packets
−
**volunteer schedule for build, prebuild and adoption (legal sized) (2)
+
**volunteer orientation packet
−
**brochures, adoption and build packets, volunteer orientation packet, Spanish information sheet, vol. intern info sheet, class cards, group volunteering forms (2)
+
**Spanish info sheet
−
 
+
**class cards
−
*Tours
+
**group volunteering forms (2)
−
**prior to tour times, ensure tour guide is available and that front desk has coverage during the tour (2)
+
*ensure tour guide coverage:
−
**give tours (3)
+
**12 PM (2)
 +
**5PM
 +
*direct requests for group volunteering, large tours, pickups (3)
 +
*schedule off-site volunteers for classes (3)
 +
*give tours (3)
  
 
===Closing Tasks===
 
===Closing Tasks===
Line 51: Line 57:
 
==Donor Desk==
 
==Donor Desk==
 
===Opening Tasks===
 
===Opening Tasks===
−
*Brew coffee (2)
+
*stock TP & paper towels in all 4 bathrooms (1)
 
*stock coffeehouse with sugar and creamer (1)
 
*stock coffeehouse with sugar and creamer (1)
 
*print out daily checklist (1)
 
*print out daily checklist (1)
 +
*prep desk
 +
** turn on computers (1)
 +
** clean & tidy desk (1)
 +
*Brew coffee (2)
 
*Acquire and count cash drawer (2)
 
*Acquire and count cash drawer (2)
−
*prep desk - turn on computers (1)
 
  
 
===During the Day Tasks===
 
===During the Day Tasks===
−
*taking donations (3)
+
*provide info with a smile (ask everyone that walks in the door how they can be helped) (1,2,3)
−
*answering phone (2)
 
−
*check and print if needed: donor slips, credit card receipts, IOU reimbursement forms, mileage reimbursement form, other recyclers, donor FAQ brochure (2)
 
−
*check receiving donor slips, print more if needed (2)
 
−
*check and fill printers (2)
 
−
*provide information (ask everyone that walks in the door how they can be helped) (1,2,3)
 
−
*cleaning and tidying (1)
 
 
*support volunteer desk in between donors (1,2,3)
 
*support volunteer desk in between donors (1,2,3)
−
*ewaste legislation (3)
+
*clean and tidy (1)
 +
* answer phone with a smile in your voice throughout the day (2)
 +
*stock coffee area with sugar and creamer if needed (1)
 +
*print & restock brochures, contribution slips, other recyclers, etc.(2)
 
*read email! respond when you have addressed the issue (2)
 
*read email! respond when you have addressed the issue (2)
 
*stock bathrooms with TP, soap, paper towels (2)
 
*stock bathrooms with TP, soap, paper towels (2)
 
*stock kitchens with dish soap (2)
 
*stock kitchens with dish soap (2)
−
*stock coffeehouse with sugar and creamer if needed (1)
+
*check and print if needed: donor slips, credit card receipts, IOU reimbursement forms, mileage reimbursement form, other recyclers, donor FAQ brochure (2)
 +
*check receiving donor slips, print more if needed (2)
 +
*check and fill printers (2)
 +
*take donations (3)
 +
*understand and answer ewaste legislation questions(3)
  
 
===Closing Tasks===
 
===Closing Tasks===
Line 77: Line 87:
 
*put pens, pencils, scissors, etc., back where they belong (1)
 
*put pens, pencils, scissors, etc., back where they belong (1)
 
*turn off all computers (1)
 
*turn off all computers (1)
−
*help process volunteers until 7pm and then begin counting till (3)
+
*help process volunteers until 7pm (2,3)
 +
*count till after 7pm (3)
 +
 
 +
== Remove the Discussion items ==
 +
 
 +
I think we can remove the discussion items because we have updated daily checklists here:
 +
 
 +
http://wiki.freegeek.org/index.php/Volunteer_Desk_Checklist
 +
 
 +
http://wiki.freegeek.org/index.php/Donor_Desk_Checklist
 +
 
 +
[[User:Valerie|Valerie]] 20:45, 13 March 2010 (UTC)
 +
 
 +
== Use redirects ==
 +
 
 +
It is best not to leave people with dead ends.  If they are very likely (as in this case) to type in "front desk" as a search, there should be either a page named "Front desk" or a redirect which takes you to the page they wanted to see but did not know how to reach.  It is much better to do that than to delete pages.

Latest revision as of 16:38, 21 July 2011

what the heckRfs

Volunteer Desk

Opening Tasks

  • print out daily checklist (1)
  • prepare staff schedule sheet, color code (2)

During the Day Tasks

  • provide info with a smile (ask everyone that walks in the door how they can be helped) (1,2,3)
  • support donor desk in between volunteers (1,2,3)
  • clean and tidy lobby & desk (1)
  • check bags in and out (1)
  • notify Liane or MK when CLOSE to out of any supplies (1)
  • make class reminder calls (1)
  • answer phone with a smile on your voice throughout the day (2)
  • check messages on both phones (221 & 222) (2)
  • check schedule sheet and record cancellations (adoption, command line, monthly classes) (2)
    • in the morning
    • throughout the day
  • return calls (2)
  • email messages to staff (2)
  • process Community Service volunteers (2)
  • process Tech Support intake (2)
  • read your email! respond to list when you have addressed the email (2)
  • brew coffee (2)
  • enter new volunteers into database (2)
  • log hours (2)
  • schedule volunteers for:
    • classes (3)
    • volunteer shifts (build, pre-build, adoption) (2)
  • print:
    • & prep volunteer schedules (build, pre-build, adoption) (3)
    • brochures
    • adoption and build packets
    • volunteer orientation packet
    • Spanish info sheet
    • class cards
    • group volunteering forms (2)
  • ensure tour guide coverage:
    • 12 PM (2)
    • 5PM
  • direct requests for group volunteering, large tours, pickups (3)
  • schedule off-site volunteers for classes (3)
  • give tours (3)

Closing Tasks

  • put day's staff and volunteer schedule in the appropriate binders (1)
  • recycle notes (1)
  • put pens, pencils, scissors, etc., back where they belong. (1)
  • bus cups, plates and place in kitchen (1)
  • put left items in lost and found (1)
  • return cards neatly to box (1)
  • put all binders back where they belong (1)
  • clean up food and dishes (1)
  • empty coffee pots and clean all parts until they wipe clean with a paper towel (1)

Donor Desk

Opening Tasks

  • stock TP & paper towels in all 4 bathrooms (1)
  • stock coffeehouse with sugar and creamer (1)
  • print out daily checklist (1)
  • prep desk
    • turn on computers (1)
    • clean & tidy desk (1)
  • Brew coffee (2)
  • Acquire and count cash drawer (2)

During the Day Tasks

  • provide info with a smile (ask everyone that walks in the door how they can be helped) (1,2,3)
  • support volunteer desk in between donors (1,2,3)
  • clean and tidy (1)
  • answer phone with a smile in your voice throughout the day (2)
  • stock coffee area with sugar and creamer if needed (1)
  • print & restock brochures, contribution slips, other recyclers, etc.(2)
  • read email! respond when you have addressed the issue (2)
  • stock bathrooms with TP, soap, paper towels (2)
  • stock kitchens with dish soap (2)
  • check and print if needed: donor slips, credit card receipts, IOU reimbursement forms, mileage reimbursement form, other recyclers, donor FAQ brochure (2)
  • check receiving donor slips, print more if needed (2)
  • check and fill printers (2)
  • take donations (3)
  • understand and answer ewaste legislation questions(3)

Closing Tasks

  • erase all contribution slips and return to receiving (1)
  • recycle notes (1)
  • put pens, pencils, scissors, etc., back where they belong (1)
  • turn off all computers (1)
  • help process volunteers until 7pm (2,3)
  • count till after 7pm (3)

Remove the Discussion items

I think we can remove the discussion items because we have updated daily checklists here:

http://wiki.freegeek.org/index.php/Volunteer_Desk_Checklist

http://wiki.freegeek.org/index.php/Donor_Desk_Checklist

Valerie 20:45, 13 March 2010 (UTC)

Use redirects

It is best not to leave people with dead ends. If they are very likely (as in this case) to type in "front desk" as a search, there should be either a page named "Front desk" or a redirect which takes you to the page they wanted to see but did not know how to reach. It is much better to do that than to delete pages.

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