Difference between revisions of "Volunteer Desk Orientation"
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==Checklist== | ==Checklist== | ||
When a new Office Support Intern is accepted into the Free Geek [http://www.freegeek.org/volunteer/internships/ Internship] program, several training modules need to be covered. It is the Volunteer Coordinator's job to make certain new interns are trained. Some of the training can be done by other Free Geek employees or interns, but it's the Volunteer Coordinator's responsibility to make certain that it gets done and that a complete hard copy of this document exists in the new intern's file. | When a new Office Support Intern is accepted into the Free Geek [http://www.freegeek.org/volunteer/internships/ Internship] program, several training modules need to be covered. It is the Volunteer Coordinator's job to make certain new interns are trained. Some of the training can be done by other Free Geek employees or interns, but it's the Volunteer Coordinator's responsibility to make certain that it gets done and that a complete hard copy of this document exists in the new intern's file. |
Latest revision as of 12:42, 5 September 2014
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Checklist
When a new Office Support Intern is accepted into the Free Geek Internship program, several training modules need to be covered. It is the Volunteer Coordinator's job to make certain new interns are trained. Some of the training can be done by other Free Geek employees or interns, but it's the Volunteer Coordinator's responsibility to make certain that it gets done and that a complete hard copy of this document exists in the new intern's file.
New Front Desk Intern's Name: _______________________________
Training Modules for Office Support Interns
PRIOR TO FIRST DAY | Date | Staff Initials |
---|---|---|
Take Orientation tour |
PAPERWORK | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Volunteer Intern Contract: review, sign & file | |||
Conflict of Interest: review, sign & file | |||
General Conduct Guidelines:review | |||
Arriving Late and Cancellations / calling in sick: provide contact info |
IT - PERMISSIONS & LOG-INS | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Add to email list: frontdesk, (regulars?), (social?) | |||
Checking "frontdesk@" e-mails: make calls/updates and respond to e-mails |
PROGRAM INFORMATION | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Adoption vs. Build | |||
Language, lingo, and jargon -- Volunteer Scheduling Keywords | |||
The different areas within Adoption: Receiving, Recycling (Bench, Table), Printerland, Testing | |||
The different areas within Build: Prebuild (Hardware ID, System Evaluation), Build/Assembly (Quality Control, Build Workshop), Post-Build (Laptops, Macintosh, Server Build, Advanced Testing) | |||
The physical requirements of each volunteer area (standing vs. sitting, lifting, where we best accommodate different abilities, etc.) | |||
Disbursement basics: how, when, and why disbursements happen | |||
The Tour (the first step for new volunteers): when, how long, etc |
USING THE DATABASE | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Reviewing Volunteer Applications, entering new volunteer information | |||
Checking in volunteers | |||
Recording volunteer and intern hours (program/shift types, rounding to 0.25 hour) | |||
Recording hours for community service or school credit | |||
The difference between hours and points | |||
Scheduling volunteers for shifts (future shifts, walk-ins, which shifts can be split, etc.) | |||
Refreshing the schedule frequently and not overwriting already-scheduled shifts | |||
Printing out volunteer hours | |||
Accessing the "call list" feature | |||
Emergency Info Request: enter ER contact, phone # & any allergies into database | |||
CLASSES: finding class information, scheduling volunteers for classes | |||
CLASSES: scheduling non-volunteers for classes | |||
INTERMEDIATE: merging duplicate records for a volunteer | |||
INTERMEDIATE: transferring/combining points for volunteers - all parties must be present |
ANSWERING THE TELEPHONE | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Answering the phone | |||
Using the telephone: Free Geek FAQ's | |||
Using the telephone: how to transfer calls | |||
Using the telephone: how to check voicemail; return calls, send email, enter cancellations as necessary | |||
Paging: using the intercom on the telephone and awareness of areas that cannot hear the intercom | |||
Making reminder calls: Prebuild (Hardware ID, System Evaluation) and classes |
VOLUNTEER DESK DUTIES | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Review the Daily Checklist: Volunteer Desk Checklist | |||
Checking bags | |||
When and how to write equipment passes | |||
Signing in non-volunteers | |||
Handing out program information (what's in the filing cabinet) | |||
Making coffee | |||
Putting in supply requests before supplies run out | |||
Printing and restocking handouts and forms from Dead Trees | |||
Writing reminder cards | |||
Slow time tasks checklist | |||
Keeping the front desk tidy | |||
Recording your own hours as an intern |
FREE GEEK POLICIES | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
When to ask staff for assistance | |||
Breaks (how and when to take them) | |||
Bag Check Policy | |||
Signing Checks, Contracts, Invoices: don't do it! | |||
Parking | |||
Netiquette at Free Geek | |||
Access to other volunteer information: using common sense, professionalism and discretion | |||
Safety training |
OTHER INFORMATION | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Building walk around: layout and names for various areas + familiarization with core volunteers & staff | |||
Behind the Volunteer Desk - review layout: bag check, files, cleaning supplies & tools | |||
Benefits of volunteering/interning: First Tech Credit Union, 20% store discount, participation in committees, access to library and computer lab, classes | |||
Continued learning: taking classes and volunteering in other areas | |||
Supply request: BEFORE running out, ask staff to request more |