Difference between revisions of "Talk:Front Desk"
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| + | what the heck[[User:Soberg|Rfs]] | ||
| + | |||
==Volunteer Desk== | ==Volunteer Desk== | ||
===Opening Tasks=== | ===Opening Tasks=== | ||
| − | |||
*print out daily checklist (1) | *print out daily checklist (1) | ||
| + | *prepare staff schedule sheet, color code (2) | ||
===During the Day Tasks=== | ===During the Day Tasks=== | ||
| − | * | + | *provide info with a smile (ask everyone that walks in the door how they can be helped) (1,2,3) |
| − | + | *support donor desk in between volunteers (1,2,3) | |
| − | + | *clean and tidy lobby & desk (1) | |
| − | * | + | *check bags in and out (1) |
| − | * | + | *notify Liane or MK when CLOSE to out of any supplies (1) |
| − | * | + | *make class reminder calls (1) |
| − | + | *answer phone with a smile on your voice throughout the day (2) | |
| − | + | *check messages on both phones (221 & 222) (2) | |
| − | + | *check schedule sheet and record cancellations (adoption, command line, monthly classes) (2) | |
| − | + | ** in the morning | |
| − | + | ** throughout the day | |
| − | * | + | *return calls (2) |
| − | + | *email messages to staff (2) | |
| − | + | *process Community Service volunteers (2) | |
| − | * | + | *process Tech Support intake (2) |
| − | * | ||
| − | * | ||
| − | |||
| − | |||
| − | * | ||
| − | *Tech Support (2) | ||
*read your email! respond to list when you have addressed the email (2) | *read your email! respond to list when you have addressed the email (2) | ||
| − | |||
| − | |||
| − | |||
*brew coffee (2) | *brew coffee (2) | ||
| + | *enter new volunteers into database (2) | ||
| + | *log hours (2) | ||
| + | *schedule volunteers for: | ||
| + | **classes (3) | ||
| + | **volunteer shifts (build, pre-build, adoption) (2) | ||
| + | *print: | ||
| + | **& prep volunteer schedules (build, pre-build, adoption) (3) | ||
| + | **brochures | ||
| + | **adoption and build packets | ||
| + | **volunteer orientation packet | ||
| + | **Spanish info sheet | ||
| + | **class cards | ||
| + | **group volunteering forms (2) | ||
| + | *ensure tour guide coverage: | ||
| + | **12 PM (2) | ||
| + | **5PM | ||
| + | *direct requests for group volunteering, large tours, pickups (3) | ||
| + | *schedule off-site volunteers for classes (3) | ||
| + | *give tours (3) | ||
===Closing Tasks=== | ===Closing Tasks=== | ||
| Line 45: | Line 57: | ||
==Donor Desk== | ==Donor Desk== | ||
===Opening Tasks=== | ===Opening Tasks=== | ||
| − | * | + | *stock TP & paper towels in all 4 bathrooms (1) |
*stock coffeehouse with sugar and creamer (1) | *stock coffeehouse with sugar and creamer (1) | ||
*print out daily checklist (1) | *print out daily checklist (1) | ||
| + | *prep desk | ||
| + | ** turn on computers (1) | ||
| + | ** clean & tidy desk (1) | ||
| + | *Brew coffee (2) | ||
*Acquire and count cash drawer (2) | *Acquire and count cash drawer (2) | ||
| − | |||
===During the Day Tasks=== | ===During the Day Tasks=== | ||
| − | + | *provide info with a smile (ask everyone that walks in the door how they can be helped) (1,2,3) | |
| − | |||
| − | |||
| − | |||
| − | |||
| − | *provide | ||
| − | |||
*support volunteer desk in between donors (1,2,3) | *support volunteer desk in between donors (1,2,3) | ||
| − | * | + | *clean and tidy (1) |
| + | * answer phone with a smile in your voice throughout the day (2) | ||
| + | *stock coffee area with sugar and creamer if needed (1) | ||
| + | *print & restock brochures, contribution slips, other recyclers, etc.(2) | ||
*read email! respond when you have addressed the issue (2) | *read email! respond when you have addressed the issue (2) | ||
*stock bathrooms with TP, soap, paper towels (2) | *stock bathrooms with TP, soap, paper towels (2) | ||
*stock kitchens with dish soap (2) | *stock kitchens with dish soap (2) | ||
| − | * | + | *check and print if needed: donor slips, credit card receipts, IOU reimbursement forms, mileage reimbursement form, other recyclers, donor FAQ brochure (2) |
| + | *check receiving donor slips, print more if needed (2) | ||
| + | *check and fill printers (2) | ||
| + | *take donations (3) | ||
| + | *understand and answer ewaste legislation questions(3) | ||
===Closing Tasks=== | ===Closing Tasks=== | ||
| Line 71: | Line 87: | ||
*put pens, pencils, scissors, etc., back where they belong (1) | *put pens, pencils, scissors, etc., back where they belong (1) | ||
*turn off all computers (1) | *turn off all computers (1) | ||
| − | *help process volunteers until 7pm | + | *help process volunteers until 7pm (2,3) |
| + | *count till after 7pm (3) | ||
| + | |||
| + | == Remove the Discussion items == | ||
| + | |||
| + | I think we can remove the discussion items because we have updated daily checklists here: | ||
| + | |||
| + | http://wiki.freegeek.org/index.php/Volunteer_Desk_Checklist | ||
| + | |||
| + | http://wiki.freegeek.org/index.php/Donor_Desk_Checklist | ||
| + | |||
| + | [[User:Valerie|Valerie]] 20:45, 13 March 2010 (UTC) | ||
| + | |||
| + | == Use redirects == | ||
| + | |||
| + | It is best not to leave people with dead ends. If they are very likely (as in this case) to type in "front desk" as a search, there should be either a page named "Front desk" or a redirect which takes you to the page they wanted to see but did not know how to reach. It is much better to do that than to delete pages. | ||
Latest revision as of 16:38, 21 July 2011
what the heckRfs
Volunteer Desk
Opening Tasks
- print out daily checklist (1)
- prepare staff schedule sheet, color code (2)
During the Day Tasks
- provide info with a smile (ask everyone that walks in the door how they can be helped) (1,2,3)
- support donor desk in between volunteers (1,2,3)
- clean and tidy lobby & desk (1)
- check bags in and out (1)
- notify Liane or MK when CLOSE to out of any supplies (1)
- make class reminder calls (1)
- answer phone with a smile on your voice throughout the day (2)
- check messages on both phones (221 & 222) (2)
- check schedule sheet and record cancellations (adoption, command line, monthly classes) (2)
- in the morning
- throughout the day
- return calls (2)
- email messages to staff (2)
- process Community Service volunteers (2)
- process Tech Support intake (2)
- read your email! respond to list when you have addressed the email (2)
- brew coffee (2)
- enter new volunteers into database (2)
- log hours (2)
- schedule volunteers for:
- classes (3)
- volunteer shifts (build, pre-build, adoption) (2)
- print:
- & prep volunteer schedules (build, pre-build, adoption) (3)
- brochures
- adoption and build packets
- volunteer orientation packet
- Spanish info sheet
- class cards
- group volunteering forms (2)
- ensure tour guide coverage:
- 12 PM (2)
- 5PM
- direct requests for group volunteering, large tours, pickups (3)
- schedule off-site volunteers for classes (3)
- give tours (3)
Closing Tasks
- put day's staff and volunteer schedule in the appropriate binders (1)
- recycle notes (1)
- put pens, pencils, scissors, etc., back where they belong. (1)
- bus cups, plates and place in kitchen (1)
- put left items in lost and found (1)
- return cards neatly to box (1)
- put all binders back where they belong (1)
- clean up food and dishes (1)
- empty coffee pots and clean all parts until they wipe clean with a paper towel (1)
Donor Desk
Opening Tasks
- stock TP & paper towels in all 4 bathrooms (1)
- stock coffeehouse with sugar and creamer (1)
- print out daily checklist (1)
- prep desk
- turn on computers (1)
- clean & tidy desk (1)
- Brew coffee (2)
- Acquire and count cash drawer (2)
During the Day Tasks
- provide info with a smile (ask everyone that walks in the door how they can be helped) (1,2,3)
- support volunteer desk in between donors (1,2,3)
- clean and tidy (1)
- answer phone with a smile in your voice throughout the day (2)
- stock coffee area with sugar and creamer if needed (1)
- print & restock brochures, contribution slips, other recyclers, etc.(2)
- read email! respond when you have addressed the issue (2)
- stock bathrooms with TP, soap, paper towels (2)
- stock kitchens with dish soap (2)
- check and print if needed: donor slips, credit card receipts, IOU reimbursement forms, mileage reimbursement form, other recyclers, donor FAQ brochure (2)
- check receiving donor slips, print more if needed (2)
- check and fill printers (2)
- take donations (3)
- understand and answer ewaste legislation questions(3)
Closing Tasks
- erase all contribution slips and return to receiving (1)
- recycle notes (1)
- put pens, pencils, scissors, etc., back where they belong (1)
- turn off all computers (1)
- help process volunteers until 7pm (2,3)
- count till after 7pm (3)
Remove the Discussion items
I think we can remove the discussion items because we have updated daily checklists here:
http://wiki.freegeek.org/index.php/Volunteer_Desk_Checklist
http://wiki.freegeek.org/index.php/Donor_Desk_Checklist
Valerie 20:45, 13 March 2010 (UTC)
Use redirects
It is best not to leave people with dead ends. If they are very likely (as in this case) to type in "front desk" as a search, there should be either a page named "Front desk" or a redirect which takes you to the page they wanted to see but did not know how to reach. It is much better to do that than to delete pages.