Difference between revisions of "Volunteer Desk Orientation"
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|| Update '''''[[Volunteer Internship Schedule]]''''' with start date, end date and tasks || || | || Update '''''[[Volunteer Internship Schedule]]''''' with start date, end date and tasks || || | ||
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|| Assign database account: "Front_Desk" "Volunteer_Manager" and "Contact_Manager" || || || | || Assign database account: "Front_Desk" "Volunteer_Manager" and "Contact_Manager" || || || | ||
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|| Benefits of volunteering/interning: First Tech Credit Union, 20% store discount, participation in committees, access to library and computer lab, classes || || || | || Benefits of volunteering/interning: First Tech Credit Union, 20% store discount, participation in committees, access to library and computer lab, classes || || || | ||
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− | || Add to email lists: frontdesk | + | || Add to email lists: frontdesk || || || |
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− | || Front Desk working group meetings: 2nd Saturday of the Month from | + | || Front Desk working group meetings: 2nd Saturday of the Month from 9:00 - 9:45 am. Attendance is optional but please review meeting notes. || || || |
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|| Feedback and checking in <br>2-week:___________________ <br> monthly || || || | || Feedback and checking in <br>2-week:___________________ <br> monthly || || || | ||
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|| Signing up or guiding volunteers on shifts: adoption, pre-build, build, post-build || || || | || Signing up or guiding volunteers on shifts: adoption, pre-build, build, post-build || || || | ||
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+ | || Signing new volunteers for Build shifts: schedule their first Hardware ID and 2 System Evaluation shifts close together. Please remind the volunteer to call and reschedule if they need to cancel their shift and if they do not show up for Hardware ID, that their System Evaluation shifts will be canceled. || || || | ||
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|| Scheduling volunteers for shifts and creating a reminder card || || || | || Scheduling volunteers for shifts and creating a reminder card || || || | ||
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|| Checking "frontdesk@" e-mails: make calls/updates and respond to e-mails || || || | || Checking "frontdesk@" e-mails: make calls/updates and respond to e-mails || || || | ||
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+ | || How to schedule walk-ins || || || | ||
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|| Printing and restocking handouts and forms from '''''[[Dead Trees]]''''' || || || | || Printing and restocking handouts and forms from '''''[[Dead Trees]]''''' || || || | ||
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|| Using the telephone: how to check voicemail; return calls, send email, enter cancellations as necessary || || || | || Using the telephone: how to check voicemail; return calls, send email, enter cancellations as necessary || || || | ||
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− | || Paging: using the intercom on the telephone and awareness of areas that cannot hear the | + | || Using the telephone: Free Geek FAQ's || || || |
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+ | || Paging: using the intercom on the telephone and awareness of areas that cannot hear the intercom || || || | ||
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!| Trainer Initials | !| Trainer Initials | ||
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− | || | + | || CLASSES: How to schedule volunteers for classes and where to find class information. Make sure we have the best phone number to use for a reminder call. Fill out a reminder card for them. || || || |
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− | || CLASSES: How to schedule volunteers for classes | + | || CLASSES: How to schedule non volunteers for classes || || || |
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− | || Make class reminder calls: Hardware ID, Adoption classes, monthly classes || || || | + | || Make class reminder calls: Hardware ID, System Evaluation, Adoption classes, Command Line, and monthly classes || || || |
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|| The difference between hours and points. Transferring/combining points for volunteers: all parties must be present || || || | || The difference between hours and points. Transferring/combining points for volunteers: all parties must be present || || || | ||
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− | || | + | || Printing out volunteer hours for school projects/special projects || || || |
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− | || | + | || Slow time tasks checklist || || || |
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+ | || Signing Checks, Contracts, Invoices: don't do it! || || || | ||
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+ | || Keeping FD tidy, posting business cards and flyers to community board || || || | ||
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Revision as of 12:12, 13 August 2011
This form should be printed out, completed, and kept in the new intern's file.
Checklist
When new Front Desk Intern is accepted into the Free Geek Internship program, several training modules need to be covered. It's the area coordinator's job to make certain new interns are trained. Some of the training can be done by other Free Geek employees or interns, but it's the area coordinator's responsibility to make certain that it gets done and that a complete hard copy of this document exists in the new intern's file.
New Front Desk Intern's Name: _______________________________
Area Coordinator / Supervisor's Name: _______________________________
Please orient our new Front Desk Intern on the following:
Training Modules for Front Desk Interns
PRIOR TO DAY 1 | Date | Staff Initials |
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Take Orientation tour | ||
Create & file a folder under Admin: last name, first name | ||
Update Volunteer Internship Schedule with start date, end date and tasks |
DAY 1 | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Where to park your car | |||
Volunteer Intern Contract: review, sign & file | |||
Conflict of Interest: review, sign & file | |||
General Conduct Guidelines | |||
Arriving Late and Cancellations / calling in sick: provide contact info | |||
Requesting schedule changes/days off: provide contact info | |||
Emergency Info Request: enter ER contact, phone # & any allergies into database | |||
Access to other volunteer information: using common sense, professionalism and discretion | |||
Assign database account: "Front_Desk" "Volunteer_Manager" and "Contact_Manager" | |||
Benefits of volunteering/interning: First Tech Credit Union, 20% store discount, participation in committees, access to library and computer lab, classes | |||
Add to email lists: frontdesk | |||
Front Desk working group meetings: 2nd Saturday of the Month from 9:00 - 9:45 am. Attendance is optional but please review meeting notes. | |||
Feedback and checking in 2-week:___________________ monthly |
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Continued learning: taking classes and volunteering in other areas | |||
Indicate available admin workspaces (library) | |||
Introduced around to core volunteers & staff | |||
Review building layout, public accessibility and names for various areas | |||
Safety training | |||
Using the database: how to record volunteer and intern hours (look at program/shift types; and rounding to the nearest 0.25 hour) | |||
Record your own hours as an intern: please do this at the end of every shift | |||
Behind the Volunteer Desk - review layout: bag check, files, cleaning supplies & tools | |||
Using the database: reviewing Volunteer Applications and entering new volunteer information | |||
Review the Daily Checklist: Volunteer Desk Checklist |
DAY 2 | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Building walk around: layout and names for various areas + familiarization with core volunteers & staff | |||
Standing Staff Committees: what the committees do | |||
Netiquette at Free Geek | |||
"Toaster Oven" | |||
Turning on computers & logging in | |||
Keeping area tidy throughout day | |||
Supply request: know what you need, ask BEFORE out | |||
Using the database: merging duplicate records for a volunteer | |||
Using the database: checking in volunteers | |||
Signing up or guiding volunteers on shifts: adoption, pre-build, build, post-build | |||
Signing new volunteers for Build shifts: schedule their first Hardware ID and 2 System Evaluation shifts close together. Please remind the volunteer to call and reschedule if they need to cancel their shift and if they do not show up for Hardware ID, that their System Evaluation shifts will be canceled. | |||
Scheduling volunteers for shifts and creating a reminder card | |||
How/when to write an equipment pass | |||
Making coffee | |||
Behind the Volunteer Desk: checking bags (no bags are allowed in the back) Bag Check Policy |
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Community Service Procedure | |||
Checking "frontdesk@" e-mails: make calls/updates and respond to e-mails | |||
How to schedule walk-ins | |||
Printing and restocking handouts and forms from Dead Trees | |||
Answering the phone | |||
Using the telephone: how to transfer calls | |||
Using the telephone: how to check voicemail; return calls, send email, enter cancellations as necessary | |||
Using the telephone: Free Geek FAQ's | |||
Paging: using the intercom on the telephone and awareness of areas that cannot hear the intercom |
Day 3 | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
CLASSES: How to schedule volunteers for classes and where to find class information. Make sure we have the best phone number to use for a reminder call. Fill out a reminder card for them. | |||
CLASSES: How to schedule non volunteers for classes | |||
Make class reminder calls: Hardware ID, System Evaluation, Adoption classes, Command Line, and monthly classes | |||
The difference between hours and points. Transferring/combining points for volunteers: all parties must be present | |||
Printing out volunteer hours for school projects/special projects | |||
Slow time tasks checklist | |||
Signing Checks, Contracts, Invoices: don't do it! | |||
Keeping FD tidy, posting business cards and flyers to community board |