Front Desk

Kathie and Debi sit at the front desk and make it work.

Must do tasks

If you're working at the front desk, you have to be sure these get done:

• Taking donations and making a Donation Receipt
• Answering the phone
• Making reminder calls for FreekBox Adoption Classes and Command Line classes.
• Be sure there are build and adopter packets for the tour
• Picking up phone messages and handling them
• Sign volunteers up for shifts and classes (be sure to get volunteer number and phone number on signups for classes)
• Teach Data Entry
• Supplies

Other Tasks

Note: the following are pre-opening tasks

• review and respond to e-mails
• review and record phone mesages
• Answer messages as needed

a. return calls

b. send e-mail messages to staff or committees as needed

c. check schedule sheet and record cancelations as needed

d. call to reschedule appointments as needed

• check supplies (weekly) and prepare supply run list e-mail
• collect and/all data entry documents
• check receiver donation forms supply print new batch as needed

Note: the following tasks are done during work hours

• check in builders, adopters and volunteers
• schedule builders and adopters
• answer phone
• take donations and give receipts
• prepare for noon/6pm tour (get packets ready to hand out)
• prepare schedule sheets-3 weeks in advance
• prepare class schedule sheets- 3 weeks in advance
• prepare documents for data entry (regular and special adoption program

check documents for missing information

provide missing information

put like pages (i.e. all monitor sheets) into one group

Other important things

But there are procedures that need to be followed by us lesser creatures, such as:

• entering Volunteer hours
• entering Volunteer information
• scheduling volunteer shifts
• overseeing volunteers doing Data Entry
• Invoicing Donors
• being friendly
• monitor volunteers' bags and baggage area

and so forth??