Volunteer Desk Orientation
Revision as of 14:39, 23 December 2010 by Valerie (talk | contribs) (→Training Modules for Front Desk Interns)
This form should be printed out, completed, and kept in the new intern's file.
Checklist
When new Front Desk Intern is accepted into the Free Geek Internship program, several training modules need to be covered. It's the area coordinator's job to make certain new interns are trained. Some of the training can be done by other Free Geek employees or interns, but it's the area coordinator's responsibility to make certain that it gets done and that a complete hard copy of this document exists in the new intern's file.
New Front Intern's Name: _______________________________
Area Coordinator / Supervisor's Name: _______________________________
Please orient our new Front Desk Intern on the following:
Training Modules for Front Desk Interns
PRIOR TO DAY 1 | Date | Staff Initials |
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Take Orientation tour | ||
Create & file a folder under Admin: last name, first name | ||
Update Volunteer Internship Schedule with start date, end date and tasks | ||
Send welcome email with link to Free Geek Structure and Faq and information on where to park your car (if applicable) |
DAY 1 | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Volunteer Intern Contract: review, sign & file | |||
Conflict of Interest Policy: review, sign & file | |||
General Conduct Guidelines | |||
Arriving Late and Cancellations / calling in sick: provide contact info | |||
Requesting schedule changes/days off: provide contact info | |||
Emergency Info Request: enter ER contact, phone # & any allergies into database | |||
Access to other volunteer information: using common sense, professionalism and discretion | |||
Assign database account: "Front_Desk" "Volunteer_Manager" and "Contact_Manager" | |||
Signing Checks, Contracts, Invoices: don't do it! | |||
Benefits of volunteering/interning: First Tech Credit Union, 20% store discount, participation in committees, access to library and computer lab, classes | |||
Add to email lists: frontdesk, regulars, tours, social | |||
Front Desk working group meetings: 2nd Saturday of the Month from 10:00 - 10:45 am | |||
Feedback and checking in 2-week:___________________ monthly |
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Continued learning: taking classes and volunteering in other areas | |||
Where to park your car | |||
Indicate available admin workspaces (library) | |||
Standing Staff Committees: what the committees do | |||
Netiquette at Free Geek | |||
Introduced around to core volunteers & staff | |||
Review building layout, public accessibility and names for various areas | |||
Safety training | |||
Using the database: how to record volunteer and intern hours (look at program/shift types; and rounding to the nearest 0.25 hour) | |||
Record your own hours as an intern: please do this at the end of every shift | |||
Behind the Volunteer Desk - review layout: bag check, files, cleaning supplies & tools | |||
Using the database: reviewing Volunteer Applications and entering new volunteer information | |||
Review the Daily Checklist: Volunteer Desk Checklist |
DAY 2 | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Building walk around: layout and names for various areas + familiarization with core volunteers & staff | |||
"Toaster Oven" | |||
Turning on computers & logging in | |||
Keeping area tidy throughout day | |||
Supply request: know what you need, ask BEFORE out | |||
Using the database: merging duplicate records for a volunteer | |||
Checking in volunteers by putting a check mark next to their name on the sign-up sheet. If they walk in to fill an empty slot, make sure their names are written on the sign-up sheets with a check mark at the time of walk in. | |||
Signing up or guiding volunteers on shifts: adoption, pre-build, build, post-build | |||
Scheduling volunteers for shifts and creating a reminder card | |||
How/when to write an equipment pass | |||
Making coffee | |||
Behind the Volunteer Desk: checking bags (no bags are allowed in the back) Bag Check Policy |
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Community Service Procedure | |||
Checking "frontdesk@" e-mails: make calls/updates and respond to e-mails | |||
Printing and restocking handouts and forms from Dead Trees | |||
Answering the phone | |||
Using the telephone: how to transfer calls | |||
Using the telephone: how to check voicemail; return calls, send email, mark cancellations as necessary | |||
Paging: using the intercom on the telephone and awareness of areas that cannot hear the intercom. What to say (what NOT to say) via intercom |
Day 3 | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Shadow a tour | |||
CLASSES: How to schedule volunteers for classes and where to find class information. Write their name & phone number in the classbook. Fill out a reminder card for them. | |||
Make class reminder calls: Hardware ID, Adoption classes, monthly classes | |||
Transferring hours for volunteers: all parties must be present | |||
Preparing new schedule pages: Adopt, Build, Prebuild | |||
Preparing new class pages: Command line, Adoption, Wed & Fri Monthly classes | |||
Filing schedules: Staff, Adoption, Build | |||
Evaluating volunteers for school projects/special projects Service Learning Volunteers and find "Volunteering for School Credit" on Dead Trees | |||
Understand Scheduling Exceptions |