Difference between revisions of "Template:Training Guide for Front Desk Internship"
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===Printing=== | ===Printing=== | ||
| − | -Printing from Deadtrees. | + | -Printing from Deadtrees. |
| − | |||
===Cashing out and counting till and other tillish stuff=== | ===Cashing out and counting till and other tillish stuff=== | ||
| − | :*Pre-opening till count and paperwork. | + | :*Pre-opening till count and paperwork. |
| − | :*Closing till count. | + | :*Closing till count. |
| − | :*Searching for mistakes. | + | :*Searching for mistakes. |
| − | :*Credit Card machine. | + | :*Credit Card machine. |
| − | :*IOUs and Reimbursements. | + | :*IOUs and Reimbursements. |
===Email-Lists public and private=== | ===Email-Lists public and private=== | ||
| − | :*Staff. | + | :*Staff. |
| − | :*Committee. On the wiki at [[Standing Staff Committees]] | + | :*Committee. On the wiki at [[Standing Staff Committees]] |
==Website Applications== | ==Website Applications== | ||
website extensions for applications such as www.freegeek.org | website extensions for applications such as www.freegeek.org | ||
| − | :*/grants. | + | :*/grants. |
| − | :*/internships. | + | :*/internships. |
| − | :*/wishlist. | + | :*/wishlist. |
| − | :*/roomuse. | + | :*/roomuse. |
===Documentation=== | ===Documentation=== | ||
| − | :*Build Status Sheets. | + | :*Build Status Sheets. |
| − | :*Borrow Book. | + | :*Borrow Book. |
===Signing up Volunteers after tour=== | ===Signing up Volunteers after tour=== | ||
| − | :*Builders. | + | :*Builders. |
| − | :*Adopters. | + | :*Adopters. |
| − | :** Processing community service volunteers (Mult Co Court and others) | + | :** Processing community service volunteers (Mult Co Court and others) |
==Other== | ==Other== | ||
Revision as of 10:59, 25 October 2007
Training for the front desk
This is the beginning stages of creating a training manuel for the front desk.
Checklist
This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.
- Trainers
- E-Beth's sig: Elizabeth 09:51, 7 August 2007 (PDT)
kathie Kathie 09:56, 7 August 2007 (PDT)
Wiki
- How to utilize articles under the Front Desk category.
- Answering the phone
- Checking the checks
- Data Entry
- Donation Receipt
- Email lists
- FAQ for phone call response
- Free Geek FAQ
- Front Desk
- Handling Corporate Donations at Receiving
- Information on how to get tech support
- Invoicing Donors
- Opening and closing out the till
- Phone System Howto
- Printing from the Front Desk
- Processing Monetary Donations
- Receiving Calendar
- Regularly Scheduled Tour Guides
- Reimbursement for mileage
- Sick Friend Letters
- Volunteer Cashiers Policy
- How to edit and create wiki pages
Beyond the wiki: the rest of these tasks will be taught hands on
This is also a checklist
Phones
- Phone functions, paging and transferring calls.
- Checking the messages:
- Front Desk mailbox.
- General mailbox.
- Q-west mailbox.
Scheduling volunteers
- Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)
- Adoption (group scheduling, one person per line, ect.)
- Receiving calendar.
Recording things in the database
- Dispersement
(explain two hr for one hour worked jobs like monitor testing and cleaning)
- Donations
Printing
-Printing from Deadtrees.
Cashing out and counting till and other tillish stuff
- Pre-opening till count and paperwork.
- Closing till count.
- Searching for mistakes.
- Credit Card machine.
- IOUs and Reimbursements.
Email-Lists public and private
- Staff.
- Committee. On the wiki at Standing Staff Committees
Website Applications
website extensions for applications such as www.freegeek.org
- /grants.
- /internships.
- /wishlist.
- /roomuse.
Documentation
- Build Status Sheets.
- Borrow Book.
Signing up Volunteers after tour
- Builders.
- Adopters.
- Processing community service volunteers (Mult Co Court and others)
Other
It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:
- Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
- Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
- Communication-what is the particular norm for different groups relaying information
- Making reminder calls
- Room use calendar,