Difference between revisions of "User:Renee"
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:*[[Answering the phone]] [[User:Renee|Renee]] 20:59, 18 September 2008 (UTC) | :*[[Answering the phone]] [[User:Renee|Renee]] 20:59, 18 September 2008 (UTC) | ||
:*[[Checking the checks]] [[User:Renee|Renee]] 21:01, 18 September 2008 (UTC) | :*[[Checking the checks]] [[User:Renee|Renee]] 21:01, 18 September 2008 (UTC) | ||
− | :*[[Data Entry]] | + | :*[[Data Entry]] [[User:Renee|Renee]] 23:09, 24 September 2008 (UTC) |
:*[[Donation Receipt]][[User:Renee|Renee]] 21:02, 18 September 2008 (UTC) | :*[[Donation Receipt]][[User:Renee|Renee]] 21:02, 18 September 2008 (UTC) | ||
− | :*[[Email lists]] | + | :*[[Email lists]] [[User:Renee|Renee]] 22:44, 20 September 2008 (UTC) |
:*[[FAQ for phone call response]] [[User:Renee|Renee]] 21:08, 18 September 2008 (UTC) | :*[[FAQ for phone call response]] [[User:Renee|Renee]] 21:08, 18 September 2008 (UTC) | ||
:*[[Free Geek FAQ]] [[User:Renee|Renee]] 23:44, 18 September 2008 (UTC) | :*[[Free Geek FAQ]] [[User:Renee|Renee]] 23:44, 18 September 2008 (UTC) | ||
− | :*[[Front Desk]] | + | :*[[Front Desk]] [[User:Renee|Renee]] 22:45, 20 September 2008 (UTC) |
− | :*[[Handling Corporate Donations at Receiving]] | + | :*[[Handling Corporate Donations at Receiving]] [[User:Renee|Renee]] 22:34, 20 September 2008 (UTC) |
:*[[Information on how to get tech support]] [[User:Renee|Renee]] 23:42, 18 September 2008 (UTC) | :*[[Information on how to get tech support]] [[User:Renee|Renee]] 23:42, 18 September 2008 (UTC) | ||
− | :*[[Invoicing Donors]] | + | :*[[Invoicing Donors]] [[User:Renee|Renee]] 23:09, 24 September 2008 (UTC) |
:*[[Opening and closing out the till]] [[User:Renee|Renee]] 23:48, 18 September 2008 (UTC) | :*[[Opening and closing out the till]] [[User:Renee|Renee]] 23:48, 18 September 2008 (UTC) | ||
:*[[Phone System Howto]] [[User:Renee|Renee]] 23:48, 18 September 2008 (UTC) | :*[[Phone System Howto]] [[User:Renee|Renee]] 23:48, 18 September 2008 (UTC) | ||
:*[[Printing from the Front Desk]] [[User:Renee|Renee]] 23:46, 18 September 2008 (UTC) | :*[[Printing from the Front Desk]] [[User:Renee|Renee]] 23:46, 18 September 2008 (UTC) | ||
:*[[Processing Monetary Donations]] [[User:Renee|Renee]] 23:47, 18 September 2008 (UTC) | :*[[Processing Monetary Donations]] [[User:Renee|Renee]] 23:47, 18 September 2008 (UTC) | ||
− | :*[[Receiving Calendar]] | + | :*[[Receiving Calendar]] [[User:Renee|Renee]] 23:10, 24 September 2008 (UTC) |
:*[[Regularly Scheduled Tour Guides]] [[User:Renee|Renee]] 23:46, 18 September 2008 (UTC) | :*[[Regularly Scheduled Tour Guides]] [[User:Renee|Renee]] 23:46, 18 September 2008 (UTC) | ||
:*[[Reimbursement for mileage]] [[User:Renee|Renee]] 22:07, 20 September 2008 (UTC) | :*[[Reimbursement for mileage]] [[User:Renee|Renee]] 22:07, 20 September 2008 (UTC) | ||
:*[[Sick Friend Letters]] [[User:Renee|Renee]] 22:16, 20 September 2008 (UTC) | :*[[Sick Friend Letters]] [[User:Renee|Renee]] 22:16, 20 September 2008 (UTC) | ||
− | :*[[Volunteer Cashiers Policy]] | + | :*[[Volunteer Cashiers Policy]] [[User:Renee|Renee]] 22:26, 20 September 2008 (UTC) |
− | :*[[How to edit and create wiki pages]] | + | :*[[How to edit and create wiki pages]][[User:Renee|Renee]] 22:27, 20 September 2008 (UTC) |
==Beyond the wiki: the rest of these tasks will be taught hands on== | ==Beyond the wiki: the rest of these tasks will be taught hands on== | ||
Line 90: | Line 90: | ||
* Making reminder calls | * Making reminder calls | ||
* Room use calendar, | * Room use calendar, | ||
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Latest revision as of 14:45, 26 March 2011
Training for the front desk
This template should be copied to a new page each time there is a new staff person or core volunteer wanting to learn the front desk.
Checklist
This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just initial it with four ~ in a row.
- Trainers
- Mary Kate
- Sophia
Wiki
- How to utilize articles under the Front Desk category.
- Answering the phone Renee 20:59, 18 September 2008 (UTC)
- Checking the checks Renee 21:01, 18 September 2008 (UTC)
- Data Entry Renee 23:09, 24 September 2008 (UTC)
- Donation ReceiptRenee 21:02, 18 September 2008 (UTC)
- Email lists Renee 22:44, 20 September 2008 (UTC)
- FAQ for phone call response Renee 21:08, 18 September 2008 (UTC)
- Free Geek FAQ Renee 23:44, 18 September 2008 (UTC)
- Front Desk Renee 22:45, 20 September 2008 (UTC)
- Handling Corporate Donations at Receiving Renee 22:34, 20 September 2008 (UTC)
- Information on how to get tech support Renee 23:42, 18 September 2008 (UTC)
- Invoicing Donors Renee 23:09, 24 September 2008 (UTC)
- Opening and closing out the till Renee 23:48, 18 September 2008 (UTC)
- Phone System Howto Renee 23:48, 18 September 2008 (UTC)
- Printing from the Front Desk Renee 23:46, 18 September 2008 (UTC)
- Processing Monetary Donations Renee 23:47, 18 September 2008 (UTC)
- Receiving Calendar Renee 23:10, 24 September 2008 (UTC)
- Regularly Scheduled Tour Guides Renee 23:46, 18 September 2008 (UTC)
- Reimbursement for mileage Renee 22:07, 20 September 2008 (UTC)
- Sick Friend Letters Renee 22:16, 20 September 2008 (UTC)
- Volunteer Cashiers Policy Renee 22:26, 20 September 2008 (UTC)
- How to edit and create wiki pagesRenee 22:27, 20 September 2008 (UTC)
Beyond the wiki: the rest of these tasks will be taught hands on
This is also a checklist
Phones
- Phone functions, paging and transferring calls.
- Checking the messages:
- Front Desk mailbox.
- General mailbox.
- Q-west mailbox.
Scheduling volunteers
- Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)
- Adoption (group scheduling, one person per line, ect.)
- Receiving calendar.
Recording things in the database
- Dispersement
- Hours
- Recycling Systems-eval tally sheets
- Donations
- Contacts
Printing
-Printing from Deadtrees.
Cashing out and counting till and other tillish stuff
- Pre-opening till count and paperwork.
- Closing till count.
- Searching for mistakes.
- Credit Card machine.
- IOUs and Reimbursements.
Email-Lists public and private
- Staff.
- Committee. On the wiki at Standing Staff Committees
- Public lists: http://lists.freegeek.org/listinfo/
Website Applications
website extensions for applications such as www.freegeek.org
- /grants.
- /internships.
- /wishlist.
- /roomuse.
Documentation
- Build Status Sheets.
- Borrow Book.
Signing up Volunteers after tour
- Builders.
- Adopters.
- Processing community service volunteers (Mult Co Court and others)
Other
It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:
- Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
- Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
- Communication-what is the particular norm for different groups relaying information
- Making reminder calls
- Room use calendar,