Difference between revisions of "Template:Training Guide for Front Desk Internship"
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Revision as of 11:48, 25 October 2007
Training for the front desk
This is the beginning stages of creating a training manuel for the front desk.
Checklist
This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.
- Trainers
- E-Beth's sig: Elizabeth 09:51, 7 August 2007 (PDT)
kathie Kathie 09:56, 7 August 2007 (PDT)
Wiki
- How to utilize articles under the Front Desk category.
- Answering the phone
- Checking the checks
- Data Entry
- Donation Receipt
- Email lists
- FAQ for phone call response
- Free Geek FAQ
- Front Desk
- Handling Corporate Donations at Receiving
- Information on how to get tech support
- Invoicing Donors
- Opening and closing out the till
- Phone System Howto
- Printing from the Front Desk
- Processing Monetary Donations
- Receiving Calendar
- Regularly Scheduled Tour Guides
- Reimbursement for mileage
- Sick Friend Letters
- Volunteer Cashiers Policy
- How to edit and create wiki pages
Beyond the wiki: the rest of these tasks will be taught hands on
This is also a checklist
Phones
- Phone functions, paging and transferring calls.
- Checking the messages:
- Front Desk mailbox.
- General mailbox.
- Q-west mailbox.
Scheduling volunteers
- Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)
- Adoption (group scheduling, one person per line, ect.)
- Receiving calendar.
Recording things in the database
- Dispersement
(explain two hr for one hour worked jobs like monitor testing and cleaning)
- Donations
Printing
-Printing from Deadtrees.DanaSelamF 15:25, 7 August 2007 (PDT)NoriTheSpiderElizabeth 12:00, 8 August 2007 (PDT)
Cashing out and counting till and other tillish stuff
- Pre-opening till count and paperwork. DanaElizabeth 12:07, 7 August 2007 (PDT)
- Closing till count.NoriElizabeth 09:38, 10 August 2007 (PDT)
- Searching for mistakes.DanaSelamF 15:26, 7 August 2007 (PDT)
- Credit Card machine. DanaElizabeth 18:43, 9 August 2007 (PDT)NoriElizabeth 18:43, 9 August 2007 (PDT)
- IOUs and Reimbursements. NoriElizabeth 18:43, 9 August 2007 (PDT)
Email-Lists public and private
- Staff.DanaElizabeth 14:18, 8 August 2007 (PDT)
- Committee. On the wiki at Standing Staff Committees NoriElizabeth 14:39, 23 August 2007 (PDT)
Website Applications
website extensions for applications such as www.freegeek.org
Documentation
Signing up Volunteers after tour
Other
It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:
- Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
- Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
- Communication-what is the particular norm for different groups relaying information
- Making reminder calls
- Room use calendar,