Difference between revisions of "Front Desk"

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* [[Answering the phone]]
 
* [[Answering the phone]]
 
* Making reminder calls for [[FreekBox Adoption Class]]es and [[Basic Linux Command Line for Builders|Command Line classes]].
 
* Making reminder calls for [[FreekBox Adoption Class]]es and [[Basic Linux Command Line for Builders|Command Line classes]].
* Be sure there are build and adopter packets for the tour
+
* Make sure there are build and adopter packets for the tour
* Picking up [[phone messages]] and handling them
+
* Picking up [[phone messages]] and handle them
 
* Sign volunteers up for shifts and classes (be sure to get volunteer number and phone number on signups for classes)
 
* Sign volunteers up for shifts and classes (be sure to get volunteer number and phone number on signups for classes)
 
* Teach [[Data Entry]]
 
* Teach [[Data Entry]]

Revision as of 09:38, 6 September 2006

Kathie and Sophia sit at the front desk and make it work. If you have any ideas about how to make the front desk look better, check out the Front Desk Beautification page.

Must Do Tasks

If you're working at the front desk, you have to be sure these get done:

Other Tasks

Pre-Opening Tasks

  • Review and respond to e-mails
  • Review and record phone messages
  • Answer messages as needed
    • Return calls
    • Send e-mail messages to staff or committees as needed
    • Check schedule sheet and record cancellations as needed
    • Call to reschedule appointments as needed
  • Check supplies (weekly) and prepare supply run list e-mail
  • Collect and/all data entry documents
  • Check receiver donation forms supply print new batch as needed

Tasks Done During Work Hours

  • Check in builders, adopters and volunteers
  • Schedule builders and adopters
  • Prepare for noon/6pm tour (get packets ready to hand out)
  • Prepare build, adoption, and class schedule sheets - 3 weeks in advance
  • Prepare documents for data entry (regular and special adoption program)
    • Check documents for missing information
    • Provide missing information and complete them
    • Put like pages (i.e. all monitor sheets) into one group
  • Entering volunteers hours
  • Entering Volunteer information
  • Scheduling volunteer shifts
  • Overseeing volunteers doing Data Entry
  • Invoicing Donors
  • PayPal and/or on-line Donations
  • Check build status book for missing information and alphabetize if pages if needed
  • Review and update RT tickets as needed
  • Process PCC students and Community Service Volunteers from each tour
  • Remove Free Geek's fax number from unwanted solicitation faxs

Miscellaneous Jobs

  • Fold Free Geek Flyers
  • Remind receiving staff person of tour, usually 5 minutes before tour
  • If staff person is terribly busy, get tour guide
  • Introduce tour and front desk personnel to group ready for tour
  • Update Wiki for Front Desk