Difference between revisions of "User:Valerie/scratch2"

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Training Modules for Front Desk Interns
  
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{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
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|- style="background:black; color:white"
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!| PRIOR TO DAY 1
 +
!| Date
 +
!| Trainee Initials
 +
!| Staff Initials
 +
|-
 +
|| Take Orientation tour ||  ||  ||
 +
|-
 +
|| Create & file a folder under Admin: last name, first name ||  ||  ||
 +
|-
 +
|| Update '''''[[Volunteer Internship Schedule]]''''' with start date, end date and tasks ||  ||  ||
 +
|-
 +
|| Send welcome email with link to '''''[[Free Geek Structure]]''''' and '''''[[Faq]]''''' ||  ||  ||
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|-
 +
|}
 +
 +
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{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
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|- style="background:black; color:white"
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!| DAY 1
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!| Date
 +
!| Trainee Initials
 +
!| Trainer Initials
 +
|-
 +
|| '''''[[Volunteer Intern Contract]]''''': review, sign & file ||  ||  ||
 +
|-
 +
||'''''[[Conflict of Interest Policy]]''''': review, sign & file ||  ||  ||
 +
|-
 +
|| Emergency Info Request: enter ER contact, phone # & any allergies into database ||  ||  ||
 +
|-
 +
|| Requesting schedule changes/days off: provide contact info ||  ||  ||
 +
|-
 +
|| '''''[[Arriving Late and Cancellations]]''''' / calling in sick: provide contact info ||  ||  ||
 +
|-
 +
|| Signing Checks, Contracts, Invoices: don't do it!  ||  ||  ||
 +
|-
 +
|| Review building layout, public accessibility and names for various areas  ||  ||  ||
 +
|-
 +
|| '''''[[Safety]]''''' training. Details on that page.  ||  ||  ||
 +
|-
 +
|| Indicate available admin workspaces (library) ||  ||  ||
 +
|-
 +
|| Review layout behind Donor Desk: tools, files & till  ||  ||  ||
 +
|-
 +
|| Review layout behind Volunteer Desk: bag check, files, cleaning supplies & tools  ||  ||  ||
 +
|}
 +
 +
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| Technical Stuff
 +
!| Date
 +
!| Trainee Initials
 +
!| Staff Initials
 +
|-
 +
|| Add to Email Lists (frontdesk, regulars, tours, social)  ||  ||  ||
 +
|-
 +
|| Update [[Volunteer Internship Schedule]] with start & end dates, schedule & tasks ||  ||  ||
 +
|-
 +
|| Assign database account: "Front_Desk" "Volunteer_Manager" "Contact_Manager" ||  ||  ||
 +
|-
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|}
 +
 +
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| Technical Infrastructure Orientation
 +
!| Date
 +
!| Trainee Initials
 +
!| Trainer Initials
 +
|-
 +
|| Wiki http://wiki.freegeek.org/ ||  ||  ||
 +
|-
 +
|| Database http://data/  (only accessible from inside FG) ||  ||  ||
 +
|-
 +
|}
 +
 +
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{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| Cultural Orientation
 +
!| Date
 +
!| Trainee Initials
 +
!| Staff Initials
 +
|-
 +
|| Introduced around to core volunteers ||  ||  ||
 +
|-
 +
|| Introduced around to staff: indicate collective member  ||  ||  ||
 +
|-
 +
|| Feedback and checking in <br>2-week:___________________  <br> monthly ||  ||  ||
 +
|-
 +
|| '''''[[Free Geek FAQ]]''''' ||  ||  ||
 +
|-
 +
|| '''''[[Standing Staff Committees]]''''' What the committees do and where to send what emails ||  ||  ||
 +
|-
 +
|| '''''[[Netiquette at Free Geek]]''''' ||  ||  ||
 +
|-
 +
|| Documentation (why it's important, where to document what) ||  ||  ||
 +
|-
 +
|| Continued learning: taking classes and volunteering in other areas ||  ||  ||
 +
|-
 +
|| Where to park your car ||  ||  ||
 +
|-
 +
|}
 +
 +
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| General Training
 +
!| Date
 +
!| Trainee Initials
 +
!| Trainer Initials
 +
|-
 +
|| [[Making coffee]] ||  ||  ||
 +
|-
 +
|| Restocking 4 bathrooms: toilet paper, paper towels & hand soap ( 1 part soap to 2 parts water) ||  ||  ||
 +
|-
 +
|| Restocking 2 kitchens: sponge & dish soap (1 part soap to 2 parts water) ||  ||  ||
 +
|-
 +
|| Restocking coffee area: spoons in cup, sugar & creamer ||  ||  ||
 +
|-
 +
|| Turning on computers & logging in ||  ||  ||
 +
|-
 +
|| Keeping area tidy throughout day ||  ||  ||
 +
|-
 +
|| Supply request: know what you need, ask BEFORE out ||  ||  ||
 +
|-
 +
|| [[Answering the phone]] ||  ||  ||
 +
|-
 +
|| Interacting with volunteers who speak a foreign language [[http://wiki.freegeek.org/index.php/Useful_Foreign_Language_Expressions]] ||  ||  ||
 +
|-
 +
|}
 +
 +
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!| Volunteer Desk Training
 +
!| Date
 +
!| Trainee Initials
 +
!| Trainer Initials
 +
|-
 +
|| "Toaster Oven" ||  ||  ||
 +
|-
 +
|| Daily Checklist: '''''[[Volunteer Desk Checklist]]''''' ||  ||  ||
 +
|-
 +
|| Checking bags: '''''[[Bag Check Policy]]''''' ||  ||  ||
 +
|-
 +
|| Checking in volunteers by putting a check mark next to their name on the sign-up sheet. If they walk in to fill an empty slot, make sure their names are written on the sign-up sheets with a check mark at the time of walk in. ||  ||  ||
 +
|-
 +
|| Logging volunteer hours in database ||  ||  ||
 +
|-
 +
|| Adding a volunteer to the database ||  ||  ||
 +
|-
 +
|| Merging duplicate records for a volunteer ||  ||  ||
 +
|-
 +
|| Signing up or guiding volunteers on shifts: adoption, pre-build, build, post-build ||  ||  ||
 +
|-
 +
|| Understand '''''[[Scheduling Exceptions]]''''' ||  ||  ||
 +
|-
 +
|| Checking the phone '''''[[Phone System Howto | messages]]''''': return calls, send email messages, mark cancellations ||  ||  ||
 +
|-
 +
|| Make class reminder calls: Hardware ID, Adoption classes, monthly classes ||  ||  ||
 +
|-
 +
|| Schedule volunteers for classes.  Write their name & phone number in the classbook. Fill out a reminder card for them. ||  ||  ||
 +
|-
 +
|| Paging/Using Intercom ||  ||  ||
 +
|-
 +
|| Transferring telephone calls ||  ||  ||
 +
|-
 +
|| Review all emails to "frontdesk @": Make calls/updates, respond to emails ||  ||  ||
 +
|-
 +
|| Transferring hours for volunteers: all parties must be present ||  ||  ||
 +
|-
 +
|| Dispersement data entry ||  ||  ||
 +
|-
 +
|| Prepping new schedule pages: Adopt, Build, Prebuild ||  ||  ||
 +
|-
 +
|| Prepping new class pages: Command line, Adoption, Wed & Fri Monthly classes ||  ||  ||
 +
|-
 +
|| Filing schedules: Staff, Adoption, Build ||  ||  ||
 +
|-
 +
|| Printing & restocking handouts & forms on '''''[[Dead trees]]''''' ||  ||  ||
 +
|-
 +
|}
 +
 +
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|- style="background:black; color:white"
 +
!|Donor Desk Training
 +
!| Date
 +
!| Trainee Initials
 +
!| Trainer Initials
 +
|-
 +
|| Work at least one shift in Receiving ||  ||  ||
 +
|-
 +
|| Daily Checklist: '''''[[Donor Desk Checklist]]''''' ||  ||  ||
 +
|-
 +
|| Processing tally sheets and taking donations ||  ||  ||
 +
|-
 +
|| '''''[[Processing credit cards]]''''' ||  ||  ||
 +
|-
 +
|| '''''[[Processing Monetary Donations]]''''' ||  ||  ||
 +
|-
 +
|| How to create an invoice ||  ||  ||
 +
|-
 +
|| '''''[[Checking the checks]]''''' ||  ||  ||
 +
|-
 +
|| Answering Questions about '''''[[Data Security]]''''' ||  ||  ||
 +
|-
 +
|| Understanding '''''[[Ewaste Legislation Scenarios]]''''' and knowing '''''[[Ewaste Training]]''''' ||  ||  ||
 +
|-
 +
|| Reviewing and filing Volunteer Applications ||  ||  ||
 +
|-
 +
|| Printing & restocking handouts & forms on '''''[[Dead trees]]''''' ||  ||  ||
 +
|-
 +
|}
 +
 +
[[Category:Front Desk]]
 +
[[Category:HR]]
 +
[[Category:Hiring]]
 +
[[Category:Howto]]

Revision as of 16:21, 28 April 2010

Training Modules for Front Desk Interns


PRIOR TO DAY 1 Date Trainee Initials Staff Initials
Take Orientation tour
Create & file a folder under Admin: last name, first name
Update Volunteer Internship Schedule with start date, end date and tasks
Send welcome email with link to Free Geek Structure and Faq


DAY 1 Date Trainee Initials Trainer Initials
Volunteer Intern Contract: review, sign & file
Conflict of Interest Policy: review, sign & file
Emergency Info Request: enter ER contact, phone # & any allergies into database
Requesting schedule changes/days off: provide contact info
Arriving Late and Cancellations / calling in sick: provide contact info
Signing Checks, Contracts, Invoices: don't do it!
Review building layout, public accessibility and names for various areas
Safety training. Details on that page.
Indicate available admin workspaces (library)
Review layout behind Donor Desk: tools, files & till
Review layout behind Volunteer Desk: bag check, files, cleaning supplies & tools


Technical Stuff Date Trainee Initials Staff Initials
Add to Email Lists (frontdesk, regulars, tours, social)
Update Volunteer Internship Schedule with start & end dates, schedule & tasks
Assign database account: "Front_Desk" "Volunteer_Manager" "Contact_Manager"


Technical Infrastructure Orientation Date Trainee Initials Trainer Initials
Wiki http://wiki.freegeek.org/
Database http://data/ (only accessible from inside FG)


Cultural Orientation Date Trainee Initials Staff Initials
Introduced around to core volunteers
Introduced around to staff: indicate collective member
Feedback and checking in
2-week:___________________
monthly
Free Geek FAQ
Standing Staff Committees What the committees do and where to send what emails
Netiquette at Free Geek
Documentation (why it's important, where to document what)
Continued learning: taking classes and volunteering in other areas
Where to park your car


General Training Date Trainee Initials Trainer Initials
Making coffee
Restocking 4 bathrooms: toilet paper, paper towels & hand soap ( 1 part soap to 2 parts water)
Restocking 2 kitchens: sponge & dish soap (1 part soap to 2 parts water)
Restocking coffee area: spoons in cup, sugar & creamer
Turning on computers & logging in
Keeping area tidy throughout day
Supply request: know what you need, ask BEFORE out
Answering the phone
Interacting with volunteers who speak a foreign language [[1]]


Volunteer Desk Training Date Trainee Initials Trainer Initials
"Toaster Oven"
Daily Checklist: Volunteer Desk Checklist
Checking bags: Bag Check Policy
Checking in volunteers by putting a check mark next to their name on the sign-up sheet. If they walk in to fill an empty slot, make sure their names are written on the sign-up sheets with a check mark at the time of walk in.
Logging volunteer hours in database
Adding a volunteer to the database
Merging duplicate records for a volunteer
Signing up or guiding volunteers on shifts: adoption, pre-build, build, post-build
Understand Scheduling Exceptions
Checking the phone messages: return calls, send email messages, mark cancellations
Make class reminder calls: Hardware ID, Adoption classes, monthly classes
Schedule volunteers for classes. Write their name & phone number in the classbook. Fill out a reminder card for them.
Paging/Using Intercom
Transferring telephone calls
Review all emails to "frontdesk @": Make calls/updates, respond to emails
Transferring hours for volunteers: all parties must be present
Dispersement data entry
Prepping new schedule pages: Adopt, Build, Prebuild
Prepping new class pages: Command line, Adoption, Wed & Fri Monthly classes
Filing schedules: Staff, Adoption, Build
Printing & restocking handouts & forms on Dead trees


Donor Desk Training Date Trainee Initials Trainer Initials
Work at least one shift in Receiving
Daily Checklist: Donor Desk Checklist
Processing tally sheets and taking donations
Processing credit cards
Processing Monetary Donations
How to create an invoice
Checking the checks
Answering Questions about Data Security
Understanding Ewaste Legislation Scenarios and knowing Ewaste Training
Reviewing and filing Volunteer Applications
Printing & restocking handouts & forms on Dead trees
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