Difference between revisions of "User:Valerie/scratch2"
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+ | Training Modules for Front Desk Interns | ||
+ | |||
+ | {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% | ||
+ | |- style="background:black; color:white" | ||
+ | !| PRIOR TO DAY 1 | ||
+ | !| Date | ||
+ | !| Trainee Initials | ||
+ | !| Staff Initials | ||
+ | |- | ||
+ | || Take Orientation tour || || || | ||
+ | |- | ||
+ | || Create & file a folder under Admin: last name, first name || || || | ||
+ | |- | ||
+ | || Update '''''[[Volunteer Internship Schedule]]''''' with start date, end date and tasks || || || | ||
+ | |- | ||
+ | || Send welcome email with link to '''''[[Free Geek Structure]]''''' and '''''[[Faq]]''''' || || || | ||
+ | |- | ||
+ | |} | ||
+ | |||
+ | |||
+ | {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% | ||
+ | |- style="background:black; color:white" | ||
+ | !| DAY 1 | ||
+ | !| Date | ||
+ | !| Trainee Initials | ||
+ | !| Trainer Initials | ||
+ | |- | ||
+ | || '''''[[Volunteer Intern Contract]]''''': review, sign & file || || || | ||
+ | |- | ||
+ | ||'''''[[Conflict of Interest Policy]]''''': review, sign & file || || || | ||
+ | |- | ||
+ | || Emergency Info Request: enter ER contact, phone # & any allergies into database || || || | ||
+ | |- | ||
+ | || Requesting schedule changes/days off: provide contact info || || || | ||
+ | |- | ||
+ | || '''''[[Arriving Late and Cancellations]]''''' / calling in sick: provide contact info || || || | ||
+ | |- | ||
+ | || Signing Checks, Contracts, Invoices: don't do it! || || || | ||
+ | |- | ||
+ | || Review building layout, public accessibility and names for various areas || || || | ||
+ | |- | ||
+ | || '''''[[Safety]]''''' training. Details on that page. || || || | ||
+ | |- | ||
+ | || Indicate available admin workspaces (library) || || || | ||
+ | |- | ||
+ | || Review layout behind Donor Desk: tools, files & till || || || | ||
+ | |- | ||
+ | || Review layout behind Volunteer Desk: bag check, files, cleaning supplies & tools || || || | ||
+ | |} | ||
+ | |||
+ | |||
+ | {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% | ||
+ | |- style="background:black; color:white" | ||
+ | !| Technical Stuff | ||
+ | !| Date | ||
+ | !| Trainee Initials | ||
+ | !| Staff Initials | ||
+ | |- | ||
+ | || Add to Email Lists (frontdesk, regulars, tours, social) || || || | ||
+ | |- | ||
+ | || Update [[Volunteer Internship Schedule]] with start & end dates, schedule & tasks || || || | ||
+ | |- | ||
+ | || Assign database account: "Front_Desk" "Volunteer_Manager" "Contact_Manager" || || || | ||
+ | |- | ||
+ | |} | ||
+ | |||
+ | |||
+ | {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% | ||
+ | |- style="background:black; color:white" | ||
+ | !| Technical Infrastructure Orientation | ||
+ | !| Date | ||
+ | !| Trainee Initials | ||
+ | !| Trainer Initials | ||
+ | |- | ||
+ | || Wiki http://wiki.freegeek.org/ || || || | ||
+ | |- | ||
+ | || Database http://data/ (only accessible from inside FG) || || || | ||
+ | |- | ||
+ | |} | ||
+ | |||
+ | |||
+ | {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% | ||
+ | |- style="background:black; color:white" | ||
+ | !| Cultural Orientation | ||
+ | !| Date | ||
+ | !| Trainee Initials | ||
+ | !| Staff Initials | ||
+ | |- | ||
+ | || Introduced around to core volunteers || || || | ||
+ | |- | ||
+ | || Introduced around to staff: indicate collective member || || || | ||
+ | |- | ||
+ | || Feedback and checking in <br>2-week:___________________ <br> monthly || || || | ||
+ | |- | ||
+ | || '''''[[Free Geek FAQ]]''''' || || || | ||
+ | |- | ||
+ | || '''''[[Standing Staff Committees]]''''' What the committees do and where to send what emails || || || | ||
+ | |- | ||
+ | || '''''[[Netiquette at Free Geek]]''''' || || || | ||
+ | |- | ||
+ | || Documentation (why it's important, where to document what) || || || | ||
+ | |- | ||
+ | || Continued learning: taking classes and volunteering in other areas || || || | ||
+ | |- | ||
+ | || Where to park your car || || || | ||
+ | |- | ||
+ | |} | ||
+ | |||
+ | |||
+ | {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% | ||
+ | |- style="background:black; color:white" | ||
+ | !| General Training | ||
+ | !| Date | ||
+ | !| Trainee Initials | ||
+ | !| Trainer Initials | ||
+ | |- | ||
+ | || [[Making coffee]] || || || | ||
+ | |- | ||
+ | || Restocking 4 bathrooms: toilet paper, paper towels & hand soap ( 1 part soap to 2 parts water) || || || | ||
+ | |- | ||
+ | || Restocking 2 kitchens: sponge & dish soap (1 part soap to 2 parts water) || || || | ||
+ | |- | ||
+ | || Restocking coffee area: spoons in cup, sugar & creamer || || || | ||
+ | |- | ||
+ | || Turning on computers & logging in || || || | ||
+ | |- | ||
+ | || Keeping area tidy throughout day || || || | ||
+ | |- | ||
+ | || Supply request: know what you need, ask BEFORE out || || || | ||
+ | |- | ||
+ | || [[Answering the phone]] || || || | ||
+ | |- | ||
+ | || Interacting with volunteers who speak a foreign language [[http://wiki.freegeek.org/index.php/Useful_Foreign_Language_Expressions]] || || || | ||
+ | |- | ||
+ | |} | ||
+ | |||
+ | |||
+ | {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% | ||
+ | |- style="background:black; color:white" | ||
+ | !| Volunteer Desk Training | ||
+ | !| Date | ||
+ | !| Trainee Initials | ||
+ | !| Trainer Initials | ||
+ | |- | ||
+ | || "Toaster Oven" || || || | ||
+ | |- | ||
+ | || Daily Checklist: '''''[[Volunteer Desk Checklist]]''''' || || || | ||
+ | |- | ||
+ | || Checking bags: '''''[[Bag Check Policy]]''''' || || || | ||
+ | |- | ||
+ | || Checking in volunteers by putting a check mark next to their name on the sign-up sheet. If they walk in to fill an empty slot, make sure their names are written on the sign-up sheets with a check mark at the time of walk in. || || || | ||
+ | |- | ||
+ | || Logging volunteer hours in database || || || | ||
+ | |- | ||
+ | || Adding a volunteer to the database || || || | ||
+ | |- | ||
+ | || Merging duplicate records for a volunteer || || || | ||
+ | |- | ||
+ | || Signing up or guiding volunteers on shifts: adoption, pre-build, build, post-build || || || | ||
+ | |- | ||
+ | || Understand '''''[[Scheduling Exceptions]]''''' || || || | ||
+ | |- | ||
+ | || Checking the phone '''''[[Phone System Howto | messages]]''''': return calls, send email messages, mark cancellations || || || | ||
+ | |- | ||
+ | || Make class reminder calls: Hardware ID, Adoption classes, monthly classes || || || | ||
+ | |- | ||
+ | || Schedule volunteers for classes. Write their name & phone number in the classbook. Fill out a reminder card for them. || || || | ||
+ | |- | ||
+ | || Paging/Using Intercom || || || | ||
+ | |- | ||
+ | || Transferring telephone calls || || || | ||
+ | |- | ||
+ | || Review all emails to "frontdesk @": Make calls/updates, respond to emails || || || | ||
+ | |- | ||
+ | || Transferring hours for volunteers: all parties must be present || || || | ||
+ | |- | ||
+ | || Dispersement data entry || || || | ||
+ | |- | ||
+ | || Prepping new schedule pages: Adopt, Build, Prebuild || || || | ||
+ | |- | ||
+ | || Prepping new class pages: Command line, Adoption, Wed & Fri Monthly classes || || || | ||
+ | |- | ||
+ | || Filing schedules: Staff, Adoption, Build || || || | ||
+ | |- | ||
+ | || Printing & restocking handouts & forms on '''''[[Dead trees]]''''' || || || | ||
+ | |- | ||
+ | |} | ||
+ | |||
+ | |||
+ | {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% | ||
+ | |- style="background:black; color:white" | ||
+ | !|Donor Desk Training | ||
+ | !| Date | ||
+ | !| Trainee Initials | ||
+ | !| Trainer Initials | ||
+ | |- | ||
+ | || Work at least one shift in Receiving || || || | ||
+ | |- | ||
+ | || Daily Checklist: '''''[[Donor Desk Checklist]]''''' || || || | ||
+ | |- | ||
+ | || Processing tally sheets and taking donations || || || | ||
+ | |- | ||
+ | || '''''[[Processing credit cards]]''''' || || || | ||
+ | |- | ||
+ | || '''''[[Processing Monetary Donations]]''''' || || || | ||
+ | |- | ||
+ | || How to create an invoice || || || | ||
+ | |- | ||
+ | || '''''[[Checking the checks]]''''' || || || | ||
+ | |- | ||
+ | || Answering Questions about '''''[[Data Security]]''''' || || || | ||
+ | |- | ||
+ | || Understanding '''''[[Ewaste Legislation Scenarios]]''''' and knowing '''''[[Ewaste Training]]''''' || || || | ||
+ | |- | ||
+ | || Reviewing and filing Volunteer Applications || || || | ||
+ | |- | ||
+ | || Printing & restocking handouts & forms on '''''[[Dead trees]]''''' || || || | ||
+ | |- | ||
+ | |} | ||
+ | |||
+ | [[Category:Front Desk]] | ||
+ | [[Category:HR]] | ||
+ | [[Category:Hiring]] | ||
+ | [[Category:Howto]] |
Revision as of 17:21, 28 April 2010
Training Modules for Front Desk Interns
PRIOR TO DAY 1 | Date | Trainee Initials | Staff Initials |
---|---|---|---|
Take Orientation tour | |||
Create & file a folder under Admin: last name, first name | |||
Update Volunteer Internship Schedule with start date, end date and tasks | |||
Send welcome email with link to Free Geek Structure and Faq |
DAY 1 | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Volunteer Intern Contract: review, sign & file | |||
Conflict of Interest Policy: review, sign & file | |||
Emergency Info Request: enter ER contact, phone # & any allergies into database | |||
Requesting schedule changes/days off: provide contact info | |||
Arriving Late and Cancellations / calling in sick: provide contact info | |||
Signing Checks, Contracts, Invoices: don't do it! | |||
Review building layout, public accessibility and names for various areas | |||
Safety training. Details on that page. | |||
Indicate available admin workspaces (library) | |||
Review layout behind Donor Desk: tools, files & till | |||
Review layout behind Volunteer Desk: bag check, files, cleaning supplies & tools |
Technical Stuff | Date | Trainee Initials | Staff Initials |
---|---|---|---|
Add to Email Lists (frontdesk, regulars, tours, social) | |||
Update Volunteer Internship Schedule with start & end dates, schedule & tasks | |||
Assign database account: "Front_Desk" "Volunteer_Manager" "Contact_Manager" |
Technical Infrastructure Orientation | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Wiki http://wiki.freegeek.org/ | |||
Database http://data/ (only accessible from inside FG) |
Cultural Orientation | Date | Trainee Initials | Staff Initials |
---|---|---|---|
Introduced around to core volunteers | |||
Introduced around to staff: indicate collective member | |||
Feedback and checking in 2-week:___________________ monthly |
|||
Free Geek FAQ | |||
Standing Staff Committees What the committees do and where to send what emails | |||
Netiquette at Free Geek | |||
Documentation (why it's important, where to document what) | |||
Continued learning: taking classes and volunteering in other areas | |||
Where to park your car |
General Training | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Making coffee | |||
Restocking 4 bathrooms: toilet paper, paper towels & hand soap ( 1 part soap to 2 parts water) | |||
Restocking 2 kitchens: sponge & dish soap (1 part soap to 2 parts water) | |||
Restocking coffee area: spoons in cup, sugar & creamer | |||
Turning on computers & logging in | |||
Keeping area tidy throughout day | |||
Supply request: know what you need, ask BEFORE out | |||
Answering the phone | |||
Interacting with volunteers who speak a foreign language [[1]] |
Volunteer Desk Training | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
"Toaster Oven" | |||
Daily Checklist: Volunteer Desk Checklist | |||
Checking bags: Bag Check Policy | |||
Checking in volunteers by putting a check mark next to their name on the sign-up sheet. If they walk in to fill an empty slot, make sure their names are written on the sign-up sheets with a check mark at the time of walk in. | |||
Logging volunteer hours in database | |||
Adding a volunteer to the database | |||
Merging duplicate records for a volunteer | |||
Signing up or guiding volunteers on shifts: adoption, pre-build, build, post-build | |||
Understand Scheduling Exceptions | |||
Checking the phone messages: return calls, send email messages, mark cancellations | |||
Make class reminder calls: Hardware ID, Adoption classes, monthly classes | |||
Schedule volunteers for classes. Write their name & phone number in the classbook. Fill out a reminder card for them. | |||
Paging/Using Intercom | |||
Transferring telephone calls | |||
Review all emails to "frontdesk @": Make calls/updates, respond to emails | |||
Transferring hours for volunteers: all parties must be present | |||
Dispersement data entry | |||
Prepping new schedule pages: Adopt, Build, Prebuild | |||
Prepping new class pages: Command line, Adoption, Wed & Fri Monthly classes | |||
Filing schedules: Staff, Adoption, Build | |||
Printing & restocking handouts & forms on Dead trees |
Donor Desk Training | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Work at least one shift in Receiving | |||
Daily Checklist: Donor Desk Checklist | |||
Processing tally sheets and taking donations | |||
Processing credit cards | |||
Processing Monetary Donations | |||
How to create an invoice | |||
Checking the checks | |||
Answering Questions about Data Security | |||
Understanding Ewaste Legislation Scenarios and knowing Ewaste Training | |||
Reviewing and filing Volunteer Applications | |||
Printing & restocking handouts & forms on Dead trees |