User:Valerie/scratch2
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Training Modules for Front Desk Interns
PRIOR TO DAY 1 | Date | Trainee Initials | Staff Initials |
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Take Orientation tour | |||
Create & file a folder under Admin: last name, first name | |||
Update Volunteer Internship Schedule with start date, end date and tasks | |||
Send welcome email with link to Free Geek Structure and Faq and information on where to park your car (if applicable) |
DAY 1 | Date | Trainee Initials | Trainer Initials |
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Volunteer Intern Contract: review, sign & file | |||
Conflict of Interest Policy: review, sign & file | |||
Emergency Info Request: enter ER contact, phone # & any allergies into database | |||
Requesting schedule changes/days off: provide contact info | |||
Arriving Late and Cancellations / calling in sick: provide contact info | |||
Signing Checks, Contracts, Invoices: don't do it! | |||
Benefits of volunteering/interning: First Tech Credit Union, 20% store discount, participation in committees, access to library and computer lab, classes | |||
Review building layout, public accessibility and names for various areas | |||
Safety training | |||
Indicate available admin workspaces (library) | |||
Add to email lists: frontdesk, regulars, tours, social | |||
Assign database account: "Front_Desk" "Volunteer_Manager" and "Contact_Manager" | |||
Introduced around to core volunteers & staff | |||
Feedback and checking in 2-week:___________________ monthly |
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Documentation (why it's important, where to document what) | |||
Continued learning: taking classes and volunteering in other areas | |||
Where to park your car | |||
General Conduct Guidelines | |||
Standing Staff Committees What the committees do | |||
Netiquette at Free Geek |
DAY 2 | Date | Trainee Initials | Staff Initials |
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Review building layout, public accessibility and names for various areas | |||
Introduce around to core volunteers & staff | |||
"Toaster Oven" | |||
Using the database: how to record volunteer and intern hours (away from the Front Desk) |
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Record your own hours as an intern: please do this at the end of every shift (away from the Front Desk) |
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Using the database: reviewing Volunteer Applications and entering new volunteer information (away from the Front Desk) |
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Using the database: merging duplicate records for a volunteer (away from the Front Desk) |
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Behind the Volunteer Desk - review layout: bag check, files, cleaning supplies & tools | |||
Review the Daily Checklist: Volunteer Desk Checklist | |||
Checking in volunteers by putting a check mark next to their name on the sign-up sheet. If they walk in to fill an empty slot, make sure their names are written on the sign-up sheets with a check mark at the time of walk in. | |||
Signing up or guiding volunteers on shifts: adoption, pre-build, build, post-build |
Day 3 | Date | Trainee Initials | Trainer Initials |
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Making coffee | |||
Behind the Volunteer Desk: checking bags (no bags are allowed in the back) | |||
Dead Trees | |||
Answering the phone |
General Training | Date | Trainee Initials | Trainer Initials |
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Making coffee | |||
Restocking 4 bathrooms: toilet paper, paper towels & hand soap ( 1 part soap to 2 parts water) | |||
Restocking 2 kitchens: sponge & dish soap (1 part soap to 2 parts water) | |||
Restocking coffee area: spoons in cup, sugar & creamer | |||
Turning on computers & logging in | |||
Keeping area tidy throughout day | |||
Supply request: know what you need, ask BEFORE out | |||
Answering the phone | |||
Interacting with volunteers who speak a foreign language [[1]] |
Volunteer Desk Training | Date | Trainee Initials | Trainer Initials |
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"Toaster Oven" | |||
Daily Checklist: Volunteer Desk Checklist | |||
Checking bags: Bag Check Policy | |||
Checking in volunteers by putting a check mark next to their name on the sign-up sheet. If they walk in to fill an empty slot, make sure their names are written on the sign-up sheets with a check mark at the time of walk in. | |||
Logging volunteer hours in database | |||
Adding a volunteer to the database | |||
Merging duplicate records for a volunteer | |||
Signing up or guiding volunteers on shifts: adoption, pre-build, build, post-build | |||
Understand Scheduling Exceptions | |||
Checking the phone messages: return calls, send email messages, mark cancellations | |||
Make class reminder calls: Hardware ID, Adoption classes, monthly classes | |||
Schedule volunteers for classes. Write their name & phone number in the classbook. Fill out a reminder card for them. | |||
Paging/Using Intercom | |||
Transferring telephone calls | |||
Review all emails to "frontdesk @": Make calls/updates, respond to emails | |||
Transferring hours for volunteers: all parties must be present | |||
Dispersement data entry | |||
Prepping new schedule pages: Adopt, Build, Prebuild | |||
Prepping new class pages: Command line, Adoption, Wed & Fri Monthly classes | |||
Filing schedules: Staff, Adoption, Build | |||
Printing & restocking handouts & forms on Dead trees |
Donor Desk Training | Date | Trainee Initials | Trainer Initials |
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Work at least one shift in Receiving | |||
Daily Checklist: Donor Desk Checklist | |||
Processing tally sheets and taking donations | |||
Processing credit cards | |||
Processing Monetary Donations | |||
How to create an invoice | |||
Checking the checks | |||
Answering Questions about Data Security | |||
Understanding Ewaste Legislation Scenarios and knowing Ewaste Training | |||
Reviewing and filing Volunteer Applications | |||
Printing & restocking handouts & forms on Dead trees |