Front Desk
Revision as of 10:20, 14 December 2006 by Elizabeth (talk | contribs) (→Other Tasks: Pre-opening: cash drawer and reminder calls for classes)
Kathie and Sophia sit at the front desk and make it work. If you have any ideas about how to make the front desk look better, check out the Front Desk Beautification page.
Must Do Tasks
If you're working at the front desk, you have to be sure these get done:
- Taking donations and making a Donation Receipt
- Answering the phone
- Making reminder calls for FreekBox Adoption Classes and Command Line classes.
- Make sure there are build and adopter packets for the noon and 6pm tours
- Picking up phone messages and handle them
- Sign volunteers up for shifts and classes (be sure to get volunteer number and phone number on signups for classes)
- Teach Data Entry
- Supplies
- Cleaning
- Occasional community service volunteer processing. Please go to this link.
Other Tasks
Pre-Opening Tasks
- Review and respond to e-mails
- Review and record phone messages
- Answer messages as needed
- Return calls
- Send e-mail messages to staff or committees as needed
- Check schedule sheet and record cancellations as needed
- Call to reschedule appointments as needed
- Reminder calls for classes
- Set up cash drawer
- Check supplies (weekly) and prepare supply run list e-mail
- Collect and edit data entry documents
- Check receiving donation forms supply and print new forms as needed
Tasks Done During Work Hours
- Check in builders, adopters and volunteers
- Schedule builders and adopters
- Prepare for noon/6pm tour (get packets ready to hand out)
- Prepare build, adoption, and class schedule sheets - 3 weeks in advance
- Prepare documents for data entry (regular and special adoption program)
- Check documents for missing information
- Provide missing information and put them in respective data entry folder
- Put like pages (i.e. all monitor sheets) into one group
- Entering volunteers hours
- Entering Volunteer information
- Scheduling volunteer shifts
- Overseeing volunteers doing Data Entry
- Invoicing Donors
- PayPal and/or on-line Donations
- Check build status book for missing information and alphabetize pages if needed
- Review and update RT tickets as needed
- Process PCC students and Community Service Volunteers from each tour
- Remove Free Geek's fax number from unwanted solicitation faxs
Miscellaneous Jobs
- Fold Free Geek Flyers
- find a qualified tour guide for noon and 6pm tours
- Introduce tour guide and front desk personnel to group ready for tour
- Update Wiki for Front Desk
- Using the Page Function