Difference between revisions of "Template:Training Guide for Front Desk Internship"

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(whitespace)
(trying to clean up the training manuel)
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===Wiki===
 
===Wiki===
 
*How to utilize articles under the Front Desk category.
 
*How to utilize articles under the Front Desk category.
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:*[[Answering the phone]] [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]]
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:*[[Answering the phone]]  
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:*[[Checking the checks]] [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]]
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:*[[Checking the checks]]  
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:*[[Data Entry]] [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]]
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:*[[Data Entry]]  
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:*[[Donation Receipt]] [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]]
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:*[[Donation Receipt]]
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:*[[Email lists]] [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]]
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:*[[Email lists]]  
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:*[[FAQ for phone call response]] [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]]
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:*[[FAQ for phone call response]]  
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:*[[Free Geek FAQ]] [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]]
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:*[[Free Geek FAQ]]  
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:*[[Front Desk]] [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]]
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:*[[Front Desk]]  
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:*[[Handling Corporate Donations at Receiving]] [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]]
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:*[[Handling Corporate Donations at Receiving]]  
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:*[[Information on how to get tech support]] [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]]
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:*[[Information on how to get tech support]]  
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:*[[Invoicing Donors]] [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]]
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:*[[Invoicing Donors]]  
 
:*[[Opening and closing out the till]]  
 
:*[[Opening and closing out the till]]  
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:*[[Phone System Howto]] [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]]
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:*[[Phone System Howto]]  
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:*[[Printing from the Front Desk]] [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]]
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:*[[Printing from the Front Desk]]  
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:*[[Processing Monetary Donations]] [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]]
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:*[[Processing Monetary Donations]]  
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:*[[Receiving Calendar]] [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]]
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:*[[Receiving Calendar]]  
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:*[[Regularly Scheduled Tour Guides]] [[User:Dana|Dana]][[User:NoriTheSpider|NoriTheSpider]]
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:*[[Regularly Scheduled Tour Guides]]  
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:*[[Reimbursement for mileage]] [[User:Dana|Dana]][[User:NoriTheSpider|NoriTheSpider]]
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:*[[Reimbursement for mileage]]  
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:*[[Sick Friend Letters]] [[User:Dana|Dana]][[User:NoriTheSpider|NoriTheSpider]]
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:*[[Sick Friend Letters]]  
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:*[[Volunteer Cashiers Policy]] [[User:Dana|Dana]][[User:NoriTheSpider|NoriTheSpider]]
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:*[[Volunteer Cashiers Policy]]  
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:*[[How to edit and create wiki pages]] [[User:Dana|Dana]][[User:NoriTheSpider|NoriTheSpider]]
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:*[[How to edit and create wiki pages]]  
  
 
==Beyond the wiki: the rest of these tasks will be taught hands on==
 
==Beyond the wiki: the rest of these tasks will be taught hands on==
 
This is also a checklist
 
This is also a checklist
 
===Phones===
 
===Phones===
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*Phone fuctions, paging and transferring calls.
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*Phone functions, paging and transferring calls.
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*Checking the messages:Dana[[User:SelamF|SelamF]] 15:25, 7 August 2007 (PDT)
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*Checking the messages:
−
:*Front Desk mailbox.Dana[[User:SelamF|SelamF]] 15:25, 7 August 2007 (PDT)[[User:NoriTheSpider|NoriTheSpider]][[User:Elizabeth|Elizabeth]] 14:09, 9 August 2007 (PDT)
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:*Front Desk mailbox.
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:*General mailbox.Dana[[User:SelamF|SelamF]] 15:25, 7 August 2007 (PDT)[[User:NoriTheSpider|NoriTheSpider]][[User:Elizabeth|Elizabeth]] 14:09, 9 August 2007 (PDT)
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:*General mailbox.
−
:*Q-west mailbox.Dana[[User:SelamF|SelamF]] 15:25, 7 August 2007 (PDT)[[User:NoriTheSpider|NoriTheSpider]][[User:Elizabeth|Elizabeth]] 14:09, 9 August 2007 (PDT)
+
:*Q-west mailbox.
  
 
===Scheduling volunteers===
 
===Scheduling volunteers===
−
:*Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)Dana[[User:NoriTheSpider|NoriTheSpider]][[User:Elizabeth|Elizabeth]] 11:55, 7 August 2007 (PDT)
+
:*Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)
 
:*Adoption (group scheduling, one person per line, ect.) [[User:NoriTheSpider|NoriTheSpider]]Dana[[User:Elizabeth|Elizabeth]] 11:55, 7 August 2007 (PDT)
 
:*Adoption (group scheduling, one person per line, ect.) [[User:NoriTheSpider|NoriTheSpider]]Dana[[User:Elizabeth|Elizabeth]] 11:55, 7 August 2007 (PDT)
 
:*Receiving calendar. Dana Liane 8/7/07 [[User:NoriTheSpider|NoriTheSpider]] knows this
 
:*Receiving calendar. Dana Liane 8/7/07 [[User:NoriTheSpider|NoriTheSpider]] knows this

Revision as of 10:43, 25 October 2007

Training for the front desk

This is the beginning stages of creating a training manuel for the front desk.

Checklist

This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.

Trainers
  • E-Beth's sig: Elizabeth 09:51, 7 August 2007 (PDT)

kathie Kathie 09:56, 7 August 2007 (PDT)

Wiki

  • How to utilize articles under the Front Desk category.

Beyond the wiki: the rest of these tasks will be taught hands on

This is also a checklist

Phones

  • Phone functions, paging and transferring calls.
  • Checking the messages:
  • Front Desk mailbox.
  • General mailbox.
  • Q-west mailbox.

Scheduling volunteers

  • Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)
  • Adoption (group scheduling, one person per line, ect.) NoriTheSpiderDanaElizabeth 11:55, 7 August 2007 (PDT)
  • Receiving calendar. Dana Liane 8/7/07 NoriTheSpider knows this

Recording things in the database

(explain two hr for one hour worked jobs like monitor testing and cleaning)

Printing

-Printing from Deadtrees.DanaSelamF 15:25, 7 August 2007 (PDT)NoriTheSpiderElizabeth 12:00, 8 August 2007 (PDT)

Cashing out and counting till and other tillish stuff

  • Pre-opening till count and paperwork. DanaElizabeth 12:07, 7 August 2007 (PDT)
  • Closing till count.NoriElizabeth 09:38, 10 August 2007 (PDT)
  • Searching for mistakes.DanaSelamF 15:26, 7 August 2007 (PDT)
  • Credit Card machine. DanaElizabeth 18:43, 9 August 2007 (PDT)NoriElizabeth 18:43, 9 August 2007 (PDT)
  • IOUs and Reimbursements. NoriElizabeth 18:43, 9 August 2007 (PDT)

Email-Lists public and private

Website Applications

website extensions for applications such as www.freegeek.org

  • /grants. DanaElizabeth 12:36, 15 August 2007 (PDT)
  • /internships. DanaElizabeth 12:58, 15 August 2007 (PDT)
  • /wishlist. DanaElizabeth 12:58, 15 August 2007 (PDT)
  • /roomuse. DanaElizabeth 12:58, 15 August 2007 (PDT)

Documentation

  • Build Status Sheets.DanaSelamF 15:26, 7 August 2007 (PDT)
  • Borrow Book.DanaSelamF 15:26, 7 August 2007 (PDT)

Signing up Volunteers after tour

  • Builders.DanaSelamF 15:27, 7 August 2007 (PDT) NoriElizabeth 18:49, 9 August 2007 (PDT)
  • Adopters. Dana-Kathie 8/7/07DanaSelamF 15:27, 7 August 2007 (PDT) NoriElizabeth 18:49, 9 August 2007 (PDT)
    • Processing community service volunteers (Mult Co Court and others).kathie 8/15/07

Other

It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:

  • Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
  • Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
  • Communication-what is the particular norm for different groups relaying information
  • Making reminder calls
  • Room use calendar,
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