Difference between revisions of "User:Valerie/scratch2"
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− | + | Training Modules for Front Desk Interns | |
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− | {| class="wikitable | + | {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% |
− | | | + | |- style="background:black; color:white" |
+ | !| PRIOR TO DAY 1 | ||
+ | !| Date | ||
+ | !| Trainee Initials | ||
+ | !| Staff Initials | ||
|- | |- | ||
− | + | || Take Orientation tour || || || | |
|- | |- | ||
− | | | + | || Create & file a folder under Admin: last name, first name || || || |
|- | |- | ||
− | + | || Update '''''[[Volunteer Internship Schedule]]''''' with start date, end date and tasks || || || | |
|- | |- | ||
− | | | + | || Send welcome email with link to '''''[[Free Geek Structure]]''''' and '''''[[Faq]]''''' and information on where to park your car (if applicable) || || || |
|- | |- | ||
− | | | + | |} |
+ | |||
+ | |||
+ | {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% | ||
+ | |- style="background:black; color:white" | ||
+ | !| DAY 1 | ||
+ | !| Date | ||
+ | !| Trainee Initials | ||
+ | !| Trainer Initials | ||
+ | |- | ||
+ | || '''''[[Volunteer Intern Contract]]''''': review, sign & file || || || | ||
+ | |- | ||
+ | ||'''''[[Conflict of Interest Policy]]''''': review, sign & file || || || | ||
+ | |- | ||
+ | || Emergency Info Request: enter ER contact, phone # & any allergies into database || || || | ||
+ | |- | ||
+ | || Requesting schedule changes/days off: provide contact info || || || | ||
+ | |- | ||
+ | || '''''[[Arriving Late and Cancellations]]''''' / calling in sick: provide contact info || || || | ||
+ | |- | ||
+ | || Signing Checks, Contracts, Invoices: don't do it! || || || | ||
+ | |- | ||
+ | || Benefits of volunteering/interning: First Tech Credit Union, 20% store discount, participation in committees, access to library and computer lab, classes || || || | ||
+ | |- | ||
+ | || Review building layout, public accessibility and names for various areas || || || | ||
+ | |- | ||
+ | || '''''[[Safety]]''''' training || || || | ||
+ | |- | ||
+ | || Indicate available admin workspaces (library) || || || | ||
+ | |- | ||
+ | || Add to email lists: frontdesk, regulars, tours, social || || || | ||
+ | |- | ||
+ | || Assign database account: "Front_Desk" "Volunteer_Manager" and "Contact_Manager" || || || | ||
+ | |- | ||
+ | || Introduced around to core volunteers & staff || || || | ||
+ | |- | ||
+ | || Feedback and checking in <br>2-week:___________________ <br> monthly || || || | ||
+ | |- | ||
+ | || Documentation (why it's important, where to document what) || || || | ||
+ | |- | ||
+ | || Continued learning: taking classes and volunteering in other areas || || || | ||
+ | |- | ||
+ | || Where to park your car || || || | ||
+ | |- | ||
+ | || '''''[[General Conduct Guidelines]]''''' || || || | ||
+ | |- | ||
+ | || '''''[[Standing Staff Committees]]:''''' what the committees do || || || | ||
+ | |- | ||
+ | || '''''[[Netiquette at Free Geek]]''''' || || || | ||
+ | |- | ||
+ | |} | ||
+ | |||
+ | |||
+ | {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% | ||
+ | |- style="background:black; color:white" | ||
+ | !| DAY 2 | ||
+ | !| Date | ||
+ | !| Trainee Initials | ||
+ | !| Staff Initials | ||
+ | |- | ||
+ | || Review building layout, public accessibility and names for various areas || || || | ||
+ | |- | ||
+ | || Introduce around to core volunteers & staff || || || | ||
+ | |- | ||
+ | || "Toaster Oven" || || || | ||
+ | |- | ||
+ | || Turning on computers & logging in || || || | ||
+ | |- | ||
+ | || Keeping area tidy throughout day || || || | ||
+ | |- | ||
+ | || Supply request: know what you need, ask BEFORE out || || || | ||
+ | |- | ||
+ | || Using the database: how to record volunteer and intern hours <br>''(away from the Front Desk)'' || || || | ||
+ | |- | ||
+ | || Record your own hours as an intern: please do this at the end of every shift <br> ''(away from the Front Desk)'' || || || | ||
+ | |- | ||
+ | || Using the database: reviewing Volunteer Applications and entering new volunteer information <br>''(away from the Front Desk)'' || || || | ||
+ | |- | ||
+ | || Using the database: merging duplicate records for a volunteer <br>''(away from the Front Desk)''|| || || | ||
+ | |- | ||
+ | || Behind the Volunteer Desk - review layout: bag check, files, cleaning supplies & tools || || || | ||
+ | |- | ||
+ | || Checking in volunteers by putting a check mark next to their name on the sign-up sheet. If they walk in to fill an empty slot, make sure their names are written on the sign-up sheets with a check mark at the time of walk in. || || || | ||
+ | |- | ||
+ | || Signing up or guiding volunteers on shifts: adoption, pre-build, build, post-build || || || | ||
+ | |- | ||
+ | || Using reminder cards for volunteers who have signed up for shifts || || || | ||
+ | |- | ||
+ | || How/when to write an equipment pass || || || | ||
+ | |- | ||
+ | || Review the Daily Checklist: '''''[[Volunteer Desk Checklist]]''''' || || || | ||
+ | |- | ||
+ | |} | ||
+ | |||
+ | |||
+ | {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% | ||
+ | |- style="background:black; color:white" | ||
+ | !| Day 3 | ||
+ | !| Date | ||
+ | !| Trainee Initials | ||
+ | !| Trainer Initials | ||
+ | |- | ||
+ | || '''''[[Making coffee]]''''' || || || | ||
+ | |- | ||
+ | || Building walk around: layout and names for various areas + familiarization with core volunteers & staff || || || | ||
+ | |- | ||
+ | || Behind the Volunteer Desk: checking bags (no bags are allowed in the back) <br> '''''[[Bag Check Policy]]''''' || || || || | ||
+ | |- | ||
+ | || '''''[[Community Service Procedure]]''''' || || || | ||
+ | |- | ||
+ | || Scheduling volunteers for shifts and creating a reminder card || || || | ||
+ | |- | ||
+ | || Checking "frontdesk@" e-mails: make calls/updates and respond to e-mails || || || | ||
+ | |- | ||
+ | || Printing and restocking handouts and forms from '''''[[Dead Trees]]''''' || || || | ||
+ | |- | ||
+ | || '''''[[Answering the phone]]''''' || || || | ||
+ | |- | ||
+ | || Using the telephone: how to transfer calls || || || | ||
+ | |- | ||
+ | || Using the telephone: how to check voicemail; return calls, send email, mark cancellations as necessary || || || | ||
+ | |- | ||
+ | || Paging: using the intercom on the telephone and awareness of areas that cannot hear the intercom. <br>What to say (what NOT to say) via intercom || || || | ||
+ | |- | ||
+ | |} | ||
+ | |||
+ | |||
+ | {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% | ||
+ | |- style="background:black; color:white" | ||
+ | !| Day 4 | ||
+ | !| Date | ||
+ | !| Trainee Initials | ||
+ | !| Trainer Initials | ||
+ | |- | ||
+ | || CLASSES: How to schedule volunteers for classes and where to find class information. Write their name & phone number in the classbook. Fill out a reminder card for them. || || || | ||
+ | |- | ||
+ | || Make class reminder calls: Hardware ID, Adoption classes, monthly classes || || || | ||
+ | |- | ||
+ | || Transferring hours for volunteers: all parties must be present || || || | ||
+ | |- | ||
+ | || Preparing new schedule pages: Adopt, Build, Prebuild || || || | ||
+ | |- | ||
+ | || Preparing new class pages: Command line, Adoption, Wed & Fri Monthly classes || || || | ||
+ | |- | ||
+ | || Filing schedules: Staff, Adoption, Build || || || | ||
+ | |- | ||
+ | || Understand '''''[[Scheduling Exceptions]]''''' || || || | ||
+ | |- | ||
+ | |} | ||
+ | |||
+ | |||
+ | {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% | ||
+ | |- style="background:black; color:white" | ||
+ | !|Donor Desk Training | ||
+ | !| Date | ||
+ | !| Trainee Initials | ||
+ | !| Trainer Initials | ||
+ | |- | ||
+ | || Staff approval to become a cash handler; see '''''[[Volunteer Cashiers Policy]]''''' || || || | ||
+ | |- | ||
+ | || Work at least one shift in Receiving || || || | ||
+ | |- | ||
+ | || Dispersement data entry || || || | ||
|- | |- | ||
− | | | + | || Learn EWaste Scenarios; E-Cycles law and how that applies to Free Geek || || || |
|- | |- | ||
− | | | + | || Daily Checklist: '''''[[Donor Desk Checklist]]''''' || || || |
|- | |- | ||
− | | | + | || Restocking 4 bathrooms: toilet paper, paper towels & hand soap ( 1 part soap to 2 parts water) || || || |
|- | |- | ||
− | | | + | || Restocking 2 kitchens: sponge & dish soap (1 part soap to 2 parts water) || || || |
|- | |- | ||
− | | | + | || Processing tally sheets and taking donations || || || |
|- | |- | ||
− | | | + | || '''''[[Processing credit cards]]''''' || || || |
|- | |- | ||
− | | | + | || '''''[[Processing Monetary Donations]]''''' || || || |
|- | |- | ||
− | | | + | || How to create an invoice || || || |
|- | |- | ||
− | | | + | || '''''[[Checking the checks]]''''' || || || |
|- | |- | ||
− | | | + | || Answering Questions about '''''[[Data Security]]''''' || || || |
|- | |- | ||
− | | | + | || Understanding '''''[[Ewaste Legislation Scenarios]]''''' and knowing '''''[[Ewaste Training]]''''' || || || |
|- | |- | ||
− | | | + | || Reviewing and filing Volunteer Applications || || || |
|- | |- | ||
− | | | + | || Printing & restocking handouts & forms on '''''[[Dead trees]]''''' || || || |
|- | |- | ||
− | |||
|} | |} |
Latest revision as of 14:45, 26 March 2011
Training Modules for Front Desk Interns
PRIOR TO DAY 1 | Date | Trainee Initials | Staff Initials |
---|---|---|---|
Take Orientation tour | |||
Create & file a folder under Admin: last name, first name | |||
Update Volunteer Internship Schedule with start date, end date and tasks | |||
Send welcome email with link to Free Geek Structure and Faq and information on where to park your car (if applicable) |
DAY 1 | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Volunteer Intern Contract: review, sign & file | |||
Conflict of Interest Policy: review, sign & file | |||
Emergency Info Request: enter ER contact, phone # & any allergies into database | |||
Requesting schedule changes/days off: provide contact info | |||
Arriving Late and Cancellations / calling in sick: provide contact info | |||
Signing Checks, Contracts, Invoices: don't do it! | |||
Benefits of volunteering/interning: First Tech Credit Union, 20% store discount, participation in committees, access to library and computer lab, classes | |||
Review building layout, public accessibility and names for various areas | |||
Safety training | |||
Indicate available admin workspaces (library) | |||
Add to email lists: frontdesk, regulars, tours, social | |||
Assign database account: "Front_Desk" "Volunteer_Manager" and "Contact_Manager" | |||
Introduced around to core volunteers & staff | |||
Feedback and checking in 2-week:___________________ monthly |
|||
Documentation (why it's important, where to document what) | |||
Continued learning: taking classes and volunteering in other areas | |||
Where to park your car | |||
General Conduct Guidelines | |||
Standing Staff Committees: what the committees do | |||
Netiquette at Free Geek |
DAY 2 | Date | Trainee Initials | Staff Initials |
---|---|---|---|
Review building layout, public accessibility and names for various areas | |||
Introduce around to core volunteers & staff | |||
"Toaster Oven" | |||
Turning on computers & logging in | |||
Keeping area tidy throughout day | |||
Supply request: know what you need, ask BEFORE out | |||
Using the database: how to record volunteer and intern hours (away from the Front Desk) |
|||
Record your own hours as an intern: please do this at the end of every shift (away from the Front Desk) |
|||
Using the database: reviewing Volunteer Applications and entering new volunteer information (away from the Front Desk) |
|||
Using the database: merging duplicate records for a volunteer (away from the Front Desk) |
|||
Behind the Volunteer Desk - review layout: bag check, files, cleaning supplies & tools | |||
Checking in volunteers by putting a check mark next to their name on the sign-up sheet. If they walk in to fill an empty slot, make sure their names are written on the sign-up sheets with a check mark at the time of walk in. | |||
Signing up or guiding volunteers on shifts: adoption, pre-build, build, post-build | |||
Using reminder cards for volunteers who have signed up for shifts | |||
How/when to write an equipment pass | |||
Review the Daily Checklist: Volunteer Desk Checklist |
Day 3 | Date | Trainee Initials | Trainer Initials | |
---|---|---|---|---|
Making coffee | ||||
Building walk around: layout and names for various areas + familiarization with core volunteers & staff | ||||
Behind the Volunteer Desk: checking bags (no bags are allowed in the back) Bag Check Policy |
||||
Community Service Procedure | ||||
Scheduling volunteers for shifts and creating a reminder card | ||||
Checking "frontdesk@" e-mails: make calls/updates and respond to e-mails | ||||
Printing and restocking handouts and forms from Dead Trees | ||||
Answering the phone | ||||
Using the telephone: how to transfer calls | ||||
Using the telephone: how to check voicemail; return calls, send email, mark cancellations as necessary | ||||
Paging: using the intercom on the telephone and awareness of areas that cannot hear the intercom. What to say (what NOT to say) via intercom |
Day 4 | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
CLASSES: How to schedule volunteers for classes and where to find class information. Write their name & phone number in the classbook. Fill out a reminder card for them. | |||
Make class reminder calls: Hardware ID, Adoption classes, monthly classes | |||
Transferring hours for volunteers: all parties must be present | |||
Preparing new schedule pages: Adopt, Build, Prebuild | |||
Preparing new class pages: Command line, Adoption, Wed & Fri Monthly classes | |||
Filing schedules: Staff, Adoption, Build | |||
Understand Scheduling Exceptions |
Donor Desk Training | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Staff approval to become a cash handler; see Volunteer Cashiers Policy | |||
Work at least one shift in Receiving | |||
Dispersement data entry | |||
Learn EWaste Scenarios; E-Cycles law and how that applies to Free Geek | |||
Daily Checklist: Donor Desk Checklist | |||
Restocking 4 bathrooms: toilet paper, paper towels & hand soap ( 1 part soap to 2 parts water) | |||
Restocking 2 kitchens: sponge & dish soap (1 part soap to 2 parts water) | |||
Processing tally sheets and taking donations | |||
Processing credit cards | |||
Processing Monetary Donations | |||
How to create an invoice | |||
Checking the checks | |||
Answering Questions about Data Security | |||
Understanding Ewaste Legislation Scenarios and knowing Ewaste Training | |||
Reviewing and filing Volunteer Applications | |||
Printing & restocking handouts & forms on Dead trees |