Front Desk

Please don't post plain text email or other personal information (such as addresses or phone numbers) on the wiki. For more details on acceptable email formats, see Email address use.

Many skilled people (volunteers and staff) sit at the front desk and make it work. If you have any ideas about how to make the front desk look better, check out the Front Desk Beautification page.

Must Do Tasks

If you're working at the front desk, you have to be sure these get done:

• Taking donations and making a Donation Receipt and Processing Monetary Donations
• Answering the phone
• Making reminder calls for FreekBox Adoption Classes and Command Line classes.
• Make sure there are build and adopter packets for the noon and 6pm tours
• Picking up phone messages and handle them
• Sign volunteers up for shifts and classes (be sure to get volunteer number and phone number on signups for classes)
• Teach Data Entry
• Supplies
• Cleaning
• Occasional community service volunteer processing. Please go to this link.

Other Tasks

Pre-Opening Tasks

• Review and respond to e-mails
• Review and record phone messages
• Answer messages as needed
  • Return calls
  • Send e-mail messages to staff or committees as needed
  • Check schedule sheet and record cancellations as needed
  • Call to reschedule appointments as needed
• Reminder calls for classes
• Set up cash drawer

• Check supplies (Wednesday Mornings) and prepare supply run list e-mail
• Collect and edit data entry documents
• Check receiving donation forms supply and print new forms as needed

Tasks Done During Work Hours

• Check in builders, adopters and volunteers
• Schedule builders and adopters
• Prepare for noon/6pm tour (get packets ready to hand out)
• Prepare build, adoption, and class schedule sheets - 3 weeks in advance
• Prepare documents for data entry (regular and special adoption program)
  • Check documents for missing information
  • Provide missing information and put them in respective data entry folder
  • Put like pages (i.e. all monitor sheets) into one group
• Entering volunteers hours
• Entering Volunteer information
• Scheduling volunteer shifts
• Overseeing volunteers doing Data Entry
• Invoicing Donors
• PayPal and/or on-line Donations
• Check build status book for missing information and alphabetize pages if needed
• Review and update RT tickets as needed
• Process PCC students and Community Service Volunteers from each tour
• Remove Free Geek's fax number from unwanted solicitation faxs

Miscellaneous Jobs

• Fold Free Geek Flyers
• find a qualified tour guide for noon and 6pm tours
• Introduce tour guide and front desk personnel to group ready for tour
• Update Wiki for Front Desk
• Using the Page Function
• Add current information to

Shift Notes

Passin it on to the next guy

Till & Database

• Processing Gimp classes. When someone wants to sign up for this class, do one of these things:
  1. Take their check (made to Free Geek) or whatever type of money and fill out a money receipt. Be sure to record their name/number on the class sheet.
  2. Record their name/number on the class sheet and have them go to the store to pay.
• The database can not do invoices with the amount agreed entered. Martin is working on an invoice option in the payment method. But until then, print a receipt as no money paid and no payment method. Th
• The database is not currently set up to do data entry for grant and freek boxen. Martin will fix that soon.
• We need to make sure all drop offs in the morning are entered into the database.

Sceduling

• When scheduling groups, make sure there is a definate end time and that there is a marked line after each volunteer's name until the that end time.
• Sign up only one person on each line. No "Mr. Bob and Mrs. Bobbra" on the same line.

Wiki pages

• When people come in for cleaning print out Ali's superb wiki page on Cleaning

Printing

• Can not print volunteer hours without cutting off part of the page. Also will not select and print. Technocrats have been e-mailed.

Tours

• We should schedule tours on the adoption schedule as many days before hand as possible.

Other stuff

• Adopters that want to get their Freekbox without taking the class must contact Lianne, Dave, Martin or many others that I have forgotten...E-Beth

• more build packets are needed for 6pm tour (2-13-07).

Meet the Crew

• Kathie Hitchcock
• Elizabeth Swager
• Sophia Luchini-Dexter
• Lonnie Wages
• Matthew Harris
• Michael Limb
• Phil Sano
• Sergio Garcia
• Bryanna Morgan
• Selam Feseha
• Many other talented staff folks

Money Takers

Go to this page to see who's been approved to handle money at Free Geek. If someone wants to handle money, have 'em send an email to staff.