Front Desk

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This page provides information on what to do while working at the front desk.

Pre-Opening Tasks

• Review and record phone messages
  • Return calls.
  • Send e-mail messages to staff or committees as needed.
  • Check schedule sheet and record cancellations as needed.
• Prepare Staff Schedule sheet. Color code prebuild (pink), recycling (green) and hardware donations (yellow) staffers and shifts.
• Put out current volunteer schedule sheets for build and adoption.
• Make reminder calls for FreekBox Adoption Classes and Command Line classes.
• Set up cash drawer
• Check supplies (Tuesday afternoon) and prepare supply run list e-mail.
• Check hardware donation forms supply and print new forms as needed.
• Check and add printer paper if needed.
• Make copies of FG brochure found on Dead trees, if needed.
• Put previous day's staff schedule into filing cabinet

Tasks Done During Work Hours

• Take donations and print donation receipts.
  • See Processing Monetary Donations.
  • See Invoicing Donors.
• Check in volunteers.
• Schedule volunteers.
• Log volunteer hours.
• Schedule groups for recycling
• Schedule volunteers for classes.
  • Write their name & phone number in the classbook.
  • Fill out a yellow reminder card for them.
• Answer the phone and check messages.
• Print necessary items through Dead trees.
  • Build packets.
  • Adoption packets.
  • Brochures.
  • Schedule sheets.
• Ensure tour guide is available. Regularly Scheduled Tour Guides
• Enter volunteer information after tour.
• Schedule and teach people Cleaning.
• Occasional community service volunteer processing.
• Enact the Bag Check Policy.
• See PayPal and/or on-line Donations
• Check build status book for missing information and alphabetize pages if needed.
• Remove Free Geek's fax number from unwanted solicitation faxes
• Provide information on how to get tech support
• Howto handle requested pick-up calls: take the request and e-mail it to pickup@freegeek.org.
• If Spanish speakers come to inquire about volunteering, print out the Spanish info sheet from the website [Cómo Voluntario]
• Update Wiki for Front Desk

Money Handlers

Go to this page to see who's been approved to handle money at Free Geek. If someone wants to handle money, have 'em send an email to staff.

Training Check Lists for Front Desk Folks

• Template:Training Guide for Front Desk Internship
• User:Koopa/Front Desk Training Guide
• User:MaryKate/Front_Desk_Training_Guide