Difference between revisions of "Template:Training Guide for Front Desk Internship"

Latest revision as of 13:38, 26 March 2011

This page has been requested to be deleted.
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Whenever possible, could an Admin please remove this page?

We now use an orientation list: http://wiki.freegeek.org/index.php/Front_Desk_Orientation_List

and daily checklists:
http://wiki.freegeek.org/index.php/Donor_Desk_Checklist
http://wiki.freegeek.org/index.php/Volunteer_Desk_Checklist

Valerie 21:28, 13 March 2010 (UTC)

This is outdated. See Front Desk wiki for training checklist instead.

Training for the front desk

This template should be copied to a new page each time there is a new staff person or core volunteer wanting to learn the front desk.

Checklist

This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just initial it with four ~ in a row.

Trainers

Mary Kate
Sophia

Wiki

How to utilize articles under the Front Desk category.

Beyond the wiki: the rest of these tasks will be taught hands on

This is also a checklist

Phones

Phone functions, paging and transferring calls.
Checking the messages:

Front Desk mailbox.
General mailbox.
Q-west mailbox.

Scheduling volunteers

Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)
Adoption (group scheduling, one person per line, ect.)
Receiving calendar.

Recording things in the database

Dispersement
Hours
Recycling Systems-eval tally sheets
Donations
Contacts

Printing

-Printing from Deadtrees.

Cashing out and counting till and other tillish stuff

Pre-opening till count and paperwork.
Closing till count.
Searching for mistakes.
Credit Card machine.
IOUs and Reimbursements.

Email-Lists public and private

Staff.
Committee. On the wiki at Standing Staff Committees
Public lists: http://lists.freegeek.org/listinfo/

Website Applications

website extensions for applications such as www.freegeek.org

/grants.
/internships.
/wishlist.
/roomuse.

Documentation

Build Status Sheets.
Borrow Book.

Signing up Volunteers after tour

Builders.
Adopters.
- Processing community service volunteers (Mult Co Court and others)

Other

It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:

Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
Communication-what is the particular norm for different groups relaying information
Making reminder calls
Room use calendar,

@@ Line 1: / Line 1: @@
-{{Merge|Orienting Front Desk Intern}}
+{{delete}}
+We now use an orientation list:
+http://wiki.freegeek.org/index.php/Front_Desk_Orientation_List <br>
+and daily checklists: <br>
+http://wiki.freegeek.org/index.php/Donor_Desk_Checklist <br>
+http://wiki.freegeek.org/index.php/Volunteer_Desk_Checklist
+[[User:Valerie|Valerie]] 21:28, 13 March 2010 (UTC)
+'''This is outdated.  See [[Front Desk]] wiki for training checklist instead.'''
 ==Training for the front desk==
-This is the beginning stages of creating a training manuel for the front desk.
+This template should be copied to a new page each time there is a new staff person or core volunteer wanting to learn the front desk.
 ==Checklist==
-This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.
+This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just initial it with four ~ in a row.
+;Trainers:
+* Mary Kate
+* Sophia
 ===Wiki===
 *How to utilize articles under the Front Desk category.
-:*Answering the phone
+:*[[Answering the phone]]
-:*Checking the checks
+:*[[Checking the checks]]
-:*Data Entry
+:*[[Data Entry]]
-:*Donation Receipt
+:*[[Donation Receipt]]
-:*Email lists
+:*[[Email lists]]
-:*FAQ for phone call response
+:*[[FAQ for phone call response]]
-:*Free Geek FAQ
+:*[[Free Geek FAQ]]
-:*Front Desk
+:*[[Front Desk]]
-:*Handling Corporate Donations at Receiving
+:*[[Handling Corporate Donations at Receiving]]
-:*Information on how to get tech support
+:*[[Information on how to get tech support]]
-:*Invoicing Donors
+:*[[Invoicing Donors]]
-:*Phone System Howto
+:*[[Opening and closing out the till]]
-:*Printing from the Front Desk
+:*[[Phone System Howto]]
-:*Processing Monetary Donations
+:*[[Printing from the Front Desk]]
-:*Receiving Calendar
+:*[[Processing Monetary Donations]]
-:*Regularly Scheduled Tour Guides
+:*[[Receiving Calendar]]
-:*Reimbursement for mileage
+:*[[Regularly Scheduled Tour Guides]]
-:*Sick Friend Letters
+:*[[Reimbursement for mileage]]
-:*Volunteer Cashiers Policy
+:*[[Sick Friend Letters]]
-*How to edit and create wiki pages.
+:*[[Volunteer Cashiers Policy]]
+:*[[How to edit and create wiki pages]]
 ==Beyond the wiki: the rest of these tasks will be taught hands on==
 This is also a checklist
 ===Phones===
-*Phone fuctions, paging and transferring calls.
+*Phone functions, paging and transferring calls.
 *Checking the messages:
-:*Front Desk mailbox
+:*Front Desk mailbox.
-:*General mailbox
+:*General mailbox.
-:*Q-west mailbox
+:*Q-west mailbox.
 ===Scheduling volunteers===
 :*Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)
 :*Adoption (group scheduling, one person per line, ect.)
+:*Receiving calendar.
+===Recording things in the database===
+:*Dispersement
+:*Hours
+:*Recycling Systems-eval tally sheets
+:*Donations
+:*Contacts
 ===Printing===
--Printing from Deadtrees
+-Printing from Deadtrees.
+===Cashing out and counting till and other tillish stuff===
+:*Pre-opening till count and paperwork.
+:*Closing till count.
+:*Searching for mistakes.
+:*Credit Card machine.
+:*IOUs and Reimbursements.
-===Cashing out and counting till===
+===Email-Lists public and private===
-:*Pre-opening till count and paperwork
+:*Staff.
-:*Closing till count
+:*Committee. On the wiki at [[Standing Staff Committees]]
-:*Searching for mistakes
+:*Public lists: http://lists.freegeek.org/listinfo/
-===Email===
+==Website Applications==
-:*Lists public and private
+website extensions for applications such as www.freegeek.org
-:*Staff
+:*/grants.
-:*Committee
+:*/internships.
+:*/wishlist.
+:*/roomuse.
 ===Documentation===
-:*Build Status Sheets
+:*Build Status Sheets.
-:*Borrow Book
+:*Borrow Book.
+===Signing up Volunteers after tour===
+:*Builders.
+:*Adopters.
+:** Processing community service volunteers (Mult Co Court and others)
 ==Other==
@@ Line 63: / Line 101: @@
 *Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
 *Communication-what is the particular norm for different groups relaying information
+* Making reminder calls
+* Room use calendar,