Difference between revisions of "Volunteer Desk Orientation"
Jump to navigation
Jump to search
Line 41: | Line 41: | ||
||'''''[[Conflict of Interest Policy]]''''': review, sign & file || || || | ||'''''[[Conflict of Interest Policy]]''''': review, sign & file || || || | ||
|- | |- | ||
+ | || Access to other volunteer information: using common sense, professionalism and discretion || || || | ||
+ | |- | ||
|| Emergency Info Request: enter ER contact, phone # & any allergies into database || || || | || Emergency Info Request: enter ER contact, phone # & any allergies into database || || || | ||
|- | |- |
Revision as of 15:52, 9 June 2010
This form should be printed out, completed, and kept in the new intern's file.
Checklist
When new Front Desk Intern is accepted into the Free Geek Internship program, several training modules need to be covered. It's the area coordinator's job to make certain new interns are trained. Some of the training can be done by other Free Geek employees or interns, but it's the area coordinator's responsibility to make certain that it gets done and that a complete hard copy of this document exists in the new intern's file.
New Front Intern's Name: _______________________________
Area Coordinator / Supervisor's Name: _______________________________
Please orient our new Front Desk Intern on the following:
Training Modules for Front Desk Interns
PRIOR TO DAY 1 | Date | Trainee Initials | Staff Initials |
---|---|---|---|
Take Orientation tour | |||
Create & file a folder under Admin: last name, first name | |||
Update Volunteer Internship Schedule with start date, end date and tasks | |||
Send welcome email with link to Free Geek Structure and Faq and information on where to park your car (if applicable) |
DAY 1 | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Volunteer Intern Contract: review, sign & file | |||
Conflict of Interest Policy: review, sign & file | |||
Access to other volunteer information: using common sense, professionalism and discretion | |||
Emergency Info Request: enter ER contact, phone # & any allergies into database | |||
Requesting schedule changes/days off: provide contact info | |||
Arriving Late and Cancellations / calling in sick: provide contact info | |||
Signing Checks, Contracts, Invoices: don't do it! | |||
Benefits of volunteering/interning: First Tech Credit Union, 20% store discount, participation in committees, access to library and computer lab, classes | |||
Review building layout, public accessibility and names for various areas | |||
Safety training | |||
Indicate available admin workspaces (library) | |||
Add to email lists: frontdesk, regulars, tours, social | |||
Assign database account: "Front_Desk" "Volunteer_Manager" and "Contact_Manager" | |||
Introduced around to core volunteers & staff | |||
Feedback and checking in 2-week:___________________ monthly |
|||
Documentation (why it's important, where to document what) | |||
Continued learning: taking classes and volunteering in other areas | |||
Where to park your car | |||
General Conduct Guidelines | |||
Standing Staff Committees: what the committees do | |||
Netiquette at Free Geek |
DAY 2 | Date | Trainee Initials | Staff Initials |
---|---|---|---|
Review building layout, public accessibility and names for various areas | |||
Introduce around to core volunteers & staff | |||
"Toaster Oven" | |||
Turning on computers & logging in | |||
Keeping area tidy throughout day | |||
Supply request: know what you need, ask BEFORE out | |||
Using the database: how to record volunteer and intern hours (away from the Front Desk) |
|||
Record your own hours as an intern: please do this at the end of every shift (away from the Front Desk) |
|||
Using the database: reviewing Volunteer Applications and entering new volunteer information (away from the Front Desk) |
|||
Using the database: merging duplicate records for a volunteer (away from the Front Desk) |
|||
Behind the Volunteer Desk - review layout: bag check, files, cleaning supplies & tools | |||
Checking in volunteers by putting a check mark next to their name on the sign-up sheet. If they walk in to fill an empty slot, make sure their names are written on the sign-up sheets with a check mark at the time of walk in. | |||
Signing up or guiding volunteers on shifts: adoption, pre-build, build, post-build | |||
Using reminder cards for volunteers who have signed up for shifts | |||
How/when to write an equipment pass | |||
Review the Daily Checklist: Volunteer Desk Checklist |
Day 3 | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Making coffee | |||
Building walk around: layout and names for various areas + familiarization with core volunteers & staff | |||
Shadow a tour | |||
Behind the Volunteer Desk: checking bags (no bags are allowed in the back) Bag Check Policy |
|||
Community Service Procedure | |||
Scheduling volunteers for shifts and creating a reminder card | |||
Checking "frontdesk@" e-mails: make calls/updates and respond to e-mails | |||
Printing and restocking handouts and forms from Dead Trees | |||
Answering the phone | |||
Using the telephone: how to transfer calls | |||
Using the telephone: how to check voicemail; return calls, send email, mark cancellations as necessary | |||
Paging: using the intercom on the telephone and awareness of areas that cannot hear the intercom. What to say (what NOT to say) via intercom |
Day 4 | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
CLASSES: How to schedule volunteers for classes and where to find class information. Write their name & phone number in the classbook. Fill out a reminder card for them. | |||
Make class reminder calls: Hardware ID, Adoption classes, monthly classes | |||
Transferring hours for volunteers: all parties must be present | |||
Preparing new schedule pages: Adopt, Build, Prebuild | |||
Preparing new class pages: Command line, Adoption, Wed & Fri Monthly classes | |||
Filing schedules: Staff, Adoption, Build | |||
Evaluating volunteers for school projects/special projects Service Learning Volunteers and find "Volunteering for School Credit" on Dead Trees | |||
Understand Scheduling Exceptions | |||
Look up Safari on our wiki |
Donor Desk Training | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Staff approval to become a cash handler; see Volunteer Cashiers Policy | |||
Work at least one shift in Receiving | |||
Dispersement data entry | |||
Learn EWaste Scenarios; E-Cycles law and how that applies to Free Geek | |||
Daily Checklist: Donor Desk Checklist | |||
Restocking 4 bathrooms: toilet paper, paper towels & hand soap ( 1 part soap to 2 parts water) | |||
Restocking 2 kitchens: sponge & dish soap (1 part soap to 2 parts water) | |||
Processing tally sheets and taking donations | |||
Processing credit cards | |||
Processing Monetary Donations - donations without gizmos | |||
How to create an invoice | |||
Checking the checks | |||
Answering Questions about Data Security | |||
Understanding Ewaste Legislation Scenarios and knowing Ewaste Training | |||
Reviewing and filing Volunteer Applications | |||
Printing & restocking handouts & forms on Dead trees |