Difference between revisions of "Volunteer Desk Orientation"
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|| Checking bags: '''''[[Bag Check Policy]]''''' || || || | || Checking bags: '''''[[Bag Check Policy]]''''' || || || | ||
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− | || Checking in volunteers || || || | + | || Checking in volunteers by putting a check mark next to their name on the sign-up sheet. If they walk in to fill an empty slot, make sure their names are written on the sign-up sheets with a check mark at the time of walk in. || || || |
|- | |- | ||
|| Logging volunteer hours in database || || || | || Logging volunteer hours in database || || || | ||
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|| Make class reminder calls: Adoption, Command line, Wed & Fri Monthly classes || || || | || Make class reminder calls: Adoption, Command line, Wed & Fri Monthly classes || || || | ||
+ | |- | ||
+ | || Schedule volunteers for classes. Write their name & phone number in the classbook. Fill out a reminder card for them. || || || | ||
|- | |- | ||
|| Paging/Using Intercom || || || | || Paging/Using Intercom || || || |
Revision as of 13:07, 10 March 2010
This form should be printed out, completed, and placed in the new intern's file.
Checklist
When new front desk worker is hired, there are several steps that need to be performed. It's the buddy's job to make certain these steps are accomplished. Most of these things must be done by other people but it's the buddy's responsibility to make certain that it gets done and that a complete hard copy of this document exists in the new worker's file.
The buddy needs to determine an orientation schedule, and will need to arrange appointments with other staff members or interns who are responsible for parts of the orientation. Please orient new front desk worker on the following.
New Front Desk Worker's Name: __________________________________
Buddy's Name: _____________________________________
Policy Briefing | Date | Trainee Initials | Staff Initials |
---|---|---|---|
Create & file a folder under Admin: last name, first name | |||
Take Orientation tour | |||
Volunteer Intern Contract: review, sign & file | |||
Emergency Info Request: enter ER contact, phone # & any allergies into database | |||
Requesting schedule changes/days off: provide contact info | |||
Arriving Late and Cancellations / calling in sick: provide contact info | |||
Signing Checks, Contracts, Invoices: don't do it! |
Physical Orientation | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Review building layout, public accessibility and names for various areas | |||
Safety training. Details on that page. | |||
Indicate available admin workspaces (library) | |||
Review layout behind Donor Desk: tools, files & till | |||
Review layout behind Volunteer Desk: bag check, files, cleaning supplies & tools |
Technical Stuff | Date | Trainee Initials | Staff Initials |
---|---|---|---|
Add to Email Lists (frontdesk, regulars, tours, social) | |||
Update Volunteer Internship Schedule with start & end dates, schedule & tasks |
Technical Infrastructure Orientation | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Wiki http://wiki.freegeek.org/ | |||
Database http://data/ (only accessible from inside FG) |
Cultural Orientation | Date | Trainee Initials | Staff Initials |
---|---|---|---|
Introduced around to core volunteers | |||
Introduced around to staff: indicate collective member | |||
How to tell you're doing well (on time, floor shifts, moving position forward, commitments) | |||
Free Geek FAQ | |||
Standing Staff Committees What the committees do and where to send what emails | |||
Netiquette at Free Geek | |||
Documentation (why it's important, where to document what) | |||
Where to park your car |
General Training | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Making coffee | |||
Restocking 4 bathrooms: toilet paper, paper towels & hand soap ( 1 part soap to 2 parts water) | |||
Restocking 2 kitchens: sponge & dish soap (1 part soap to 2 parts water) | |||
Restocking coffee area: spoons in cup, sugar & creamer | |||
Turning on computers & logging in | |||
Keeping area tidy throughout day | |||
Supply request: know what you need, ask BEFORE out | |||
Answering the phone | |||
Interacting with volunteers who speak a foreign language [[1]] |
Volunteer Desk Training | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
"Toaster Oven" | |||
Daily Checklist: Volunteer Desk Checklist | |||
Checking bags: Bag Check Policy | |||
Checking in volunteers by putting a check mark next to their name on the sign-up sheet. If they walk in to fill an empty slot, make sure their names are written on the sign-up sheets with a check mark at the time of walk in. | |||
Logging volunteer hours in database | |||
Adding a volunteer to the database | |||
Merging duplicate records for a volunteer | |||
Signing up or guiding volunteers on shifts: adoption, pre-build, build, post-build | |||
Understand Scheduling Exceptions | |||
Checking the phone messages: return calls, send email messages, mark cancellations | |||
Make class reminder calls: Adoption, Command line, Wed & Fri Monthly classes | |||
Schedule volunteers for classes. Write their name & phone number in the classbook. Fill out a reminder card for them. | |||
Paging/Using Intercom | |||
Transferring telephone calls | |||
Review all emails to "frontdesk @": Make calls/updates, respond to emails | |||
Transferring hours for volunteers: all parties must be present | |||
Dispersement data entry | |||
Prepping new schedule pages: Adopt, Build, Prebuild | |||
Prepping new class pages: Command line, Adoption, Wed & Fri Monthly classes | |||
Filing schedules: Staff, Adoption, Build | |||
Printing & restocking handouts & forms on Dead trees |
Donor Desk Training | Date | Trainee Initials | Trainer Initials |
---|---|---|---|
Acquiring & Counting Till | |||
Take Donations & Print Donation Receipt | |||
Processing credit cards | |||
Processing Monetary Donations | |||
Invoicing Donors | |||
Checking the checks | |||
Answering Questions about Data Security | |||
Understanding Ewaste Legislation Scenarios and knowing Ewaste Training | |||
Reviewing and filing Volunteer Applications | |||
Printing & restocking handouts & forms on Dead trees |