Difference between revisions of "Template:Training Guide for Front Desk Internship"

Latest revision as of 13:38, 26 March 2011

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Whenever possible, could an Admin please remove this page?

We now use an orientation list: http://wiki.freegeek.org/index.php/Front_Desk_Orientation_List

and daily checklists:
http://wiki.freegeek.org/index.php/Donor_Desk_Checklist
http://wiki.freegeek.org/index.php/Volunteer_Desk_Checklist

Valerie 21:28, 13 March 2010 (UTC)

This is outdated. See Front Desk wiki for training checklist instead.

Training for the front desk

This template should be copied to a new page each time there is a new staff person or core volunteer wanting to learn the front desk.

Checklist

This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just initial it with four ~ in a row.

Trainers

Mary Kate
Sophia

Wiki

How to utilize articles under the Front Desk category.

Beyond the wiki: the rest of these tasks will be taught hands on

This is also a checklist

Phones

Phone functions, paging and transferring calls.
Checking the messages:

Front Desk mailbox.
General mailbox.
Q-west mailbox.

Scheduling volunteers

Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)
Adoption (group scheduling, one person per line, ect.)
Receiving calendar.

Recording things in the database

Dispersement
Hours
Recycling Systems-eval tally sheets
Donations
Contacts

Printing

-Printing from Deadtrees.

Cashing out and counting till and other tillish stuff

Pre-opening till count and paperwork.
Closing till count.
Searching for mistakes.
Credit Card machine.
IOUs and Reimbursements.

Email-Lists public and private

Staff.
Committee. On the wiki at Standing Staff Committees
Public lists: http://lists.freegeek.org/listinfo/

Website Applications

website extensions for applications such as www.freegeek.org

/grants.
/internships.
/wishlist.
/roomuse.

Documentation

Build Status Sheets.
Borrow Book.

Signing up Volunteers after tour

Builders.
Adopters.
- Processing community service volunteers (Mult Co Court and others)

Other

It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:

Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
Communication-what is the particular norm for different groups relaying information
Making reminder calls
Room use calendar,

@@ Line 1: / Line 1: @@
+{{delete}}
+We now use an orientation list:
+http://wiki.freegeek.org/index.php/Front_Desk_Orientation_List <br>
+and daily checklists: <br>
+http://wiki.freegeek.org/index.php/Donor_Desk_Checklist <br>
+http://wiki.freegeek.org/index.php/Volunteer_Desk_Checklist
+[[User:Valerie|Valerie]] 21:28, 13 March 2010 (UTC)
+'''This is outdated.  See [[Front Desk]] wiki for training checklist instead.'''
 ==Training for the front desk==
-This is the beginning stages of creating a training manuel for the front desk.
+This template should be copied to a new page each time there is a new staff person or core volunteer wanting to learn the front desk.
 ==Checklist==
-This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.
+This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just initial it with four ~ in a row.
 ;Trainers:
-*E-Beth's sig: [[User:Elizabeth|Elizabeth]] 09:51, 7 August 2007 (PDT)
+* Mary Kate
-kathie [[User:Kathie|Kathie]] 09:56, 7 August 2007 (PDT)
+* Sophia
 ===Wiki===
 *How to utilize articles under the Front Desk category.
-:*Answering the phone [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]]
+:*[[Answering the phone]]
-:*Checking the checks [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]]
+:*[[Checking the checks]]
-:*Data Entry [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]]
+:*[[Data Entry]]
-:*Donation Receipt [[User:Dana|Dana]]
+:*[[Donation Receipt]]
-:*Email lists [[User:Dana|Dana]]
+:*[[Email lists]]
-:*FAQ for phone call response [[User:Dana|Dana]]
+:*[[FAQ for phone call response]]
-:*Free Geek FAQ [[User:Dana|Dana]]
+:*[[Free Geek FAQ]]
-:*Front Desk [[User:Dana|Dana]]
+:*[[Front Desk]]
-:*Handling Corporate Donations at Receiving [[User:Dana|Dana]]
+:*[[Handling Corporate Donations at Receiving]]
-:*Information on how to get tech support [[User:Dana|Dana]]
+:*[[Information on how to get tech support]]
-:*Invoicing Donors [[User:Dana|Dana]]
+:*[[Invoicing Donors]]
-:*Phone System Howto [[User:Dana|Dana]]
+:*[[Opening and closing out the till]]
-:*Printing from the Front Desk [[User:Dana|Dana]]
+:*[[Phone System Howto]]
-:*Processing Monetary Donations [[User:Dana|Dana]]
+:*[[Printing from the Front Desk]]
-:*Receiving Calendar [[User:Dana|Dana]]
+:*[[Processing Monetary Donations]]
-:*Regularly Scheduled Tour Guides [[User:Dana|Dana]]
+:*[[Receiving Calendar]]
-:*Reimbursement for mileage [[User:Dana|Dana]]
+:*[[Regularly Scheduled Tour Guides]]
-:*Sick Friend Letters [[User:Dana|Dana]]
+:*[[Reimbursement for mileage]]
-:*Volunteer Cashiers Policy [[User:Dana|Dana]]
+:*[[Sick Friend Letters]]
-:*How to edit and create wiki pages.[[User:Dana|Dana]]
+:*[[Volunteer Cashiers Policy]]
+:*[[How to edit and create wiki pages]]
 ==Beyond the wiki: the rest of these tasks will be taught hands on==
 This is also a checklist
 ===Phones===
-*Phone fuctions, paging and transferring calls.
+*Phone functions, paging and transferring calls.
-*Checking the messages:Dana[[User:SelamF|SelamF]] 15:25, 7 August 2007 (PDT)
+*Checking the messages:
-:*Front Desk mailbox.Dana[[User:SelamF|SelamF]] 15:25, 7 August 2007 (PDT)Nori[[User:Elizabeth|Elizabeth]] 14:09, 9 August 2007 (PDT)
+:*Front Desk mailbox.
-:*General mailbox.Dana[[User:SelamF|SelamF]] 15:25, 7 August 2007 (PDT)Nori[[User:Elizabeth|Elizabeth]] 14:09, 9 August 2007 (PDT)
+:*General mailbox.
-:*Q-west mailbox.Dana[[User:SelamF|SelamF]] 15:25, 7 August 2007 (PDT)Nori[[User:Elizabeth|Elizabeth]] 14:09, 9 August 2007 (PDT)
+:*Q-west mailbox.
 ===Scheduling volunteers===
-:*Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)Dana[[User:Elizabeth|Elizabeth]] 11:55, 7 August 2007 (PDT)
+:*Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)
-:*Adoption (group scheduling, one person per line, ect.) Dana[[User:Elizabeth|Elizabeth]] 11:55, 7 August 2007 (PDT)
+:*Adoption (group scheduling, one person per line, ect.)
-:*Receiving calendar
+:*Receiving calendar.
 ===Recording things in the database===
-:*Dispersement Nori[[User:Elizabeth|Elizabeth]] 18:43, 9 August 2007 (PDT)
+:*Dispersement
-:*Volunteer Hours. Nori[[User:Elizabeth|Elizabeth]] 18:43, 9 August 2007 (PDT)
+:*Hours
-(explain two hr for one hour worked jobs like monitor testing and cleaning)
+:*Recycling Systems-eval tally sheets
-:*Donations Nori[[User:Elizabeth|Elizabeth]] 18:43, 9 August 2007 (PDT)
+:*Donations
+:*Contacts
 ===Printing===
--Printing from Deadtrees.Dana[[User:SelamF|SelamF]] 15:25, 7 August 2007 (PDT)Nori[[User:Elizabeth|Elizabeth]] 12:00, 8 August 2007 (PDT)
+-Printing from Deadtrees.
 ===Cashing out and counting till and other tillish stuff===
-:*Pre-opening till count and paperwork. Dana[[User:Elizabeth|Elizabeth]] 12:07, 7 August 2007 (PDT)
+:*Pre-opening till count and paperwork.
-:*Closing till count.Dana[[User:SelamF|SelamF]] 15:26, 7 August 2007 (PDT)
+:*Closing till count.
-:*Searching for mistakes.Dana[[User:SelamF|SelamF]] 15:26, 7 August 2007 (PDT)
+:*Searching for mistakes.
-:*Credit Card machine. Dana[[User:Elizabeth|Elizabeth]] 18:43, 9 August 2007 (PDT)Nori[[User:Elizabeth|Elizabeth]] 18:43, 9 August 2007 (PDT)
+:*Credit Card machine.
-:*IOUs and Reimbursements. Nori[[User:Elizabeth|Elizabeth]] 18:43, 9 August 2007 (PDT)
+:*IOUs and Reimbursements.
-===Email===
+===Email-Lists public and private===
-:*Lists public and private.
+:*Staff.
-:*Staff.Dana[[User:Elizabeth|Elizabeth]] 14:18, 8 August 2007 (PDT)
 :*Committee. On the wiki at [[Standing Staff Committees]]
+:*Public lists: http://lists.freegeek.org/listinfo/
+==Website Applications==
+website extensions for applications such as www.freegeek.org
+:*/grants.
+:*/internships.
+:*/wishlist.
+:*/roomuse.
 ===Documentation===
-:*Build Status Sheets.Dana[[User:SelamF|SelamF]] 15:26, 7 August 2007 (PDT)
+:*Build Status Sheets.
-:*Borrow Book.Dana[[User:SelamF|SelamF]] 15:26, 7 August 2007 (PDT)
+:*Borrow Book.
 ===Signing up Volunteers after tour===
-:*Builders.Dana[[User:SelamF|SelamF]] 15:27, 7 August 2007 (PDT) Nori[[User:Elizabeth|Elizabeth]] 18:49, 9 August 2007 (PDT)
+:*Builders.
-:*Adopters. Dana-Kathie 8/7/07Dana[[User:SelamF|SelamF]] 15:27, 7 August 2007 (PDT) Nori[[User:Elizabeth|Elizabeth]] 18:49, 9 August 2007 (PDT)
+:*Adopters.
+:** Processing community service volunteers (Mult Co Court and others)
 ==Other==
@@ Line 78: / Line 101: @@
 *Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
 *Communication-what is the particular norm for different groups relaying information
-* Processing community service volunteers (Mult Co Court and others).
 * Making reminder calls
-* Room use calendar, grant application and wishlist
+* Room use calendar,